Protyre Autocare - Poulton Reviews 

1,140
TrustScore 4.5 out of 5

4.7

Blackpool Old Road, Poulton, FY3 7LX Poulton, Lancashire, GB


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Rated 5 out of 5 stars

Excellent and friendly communication from staff. Timely work carried out. Good value for money and easy to book the work. Nice room to wait in. My child liked watching the cars on camera. Would have b... See more

Company replied

Rated 5 out of 5 stars

Booked in quickly with ease, arrived at 9 am car was taken in for its check straight away and I was on my way with my aircon re gassed within the hour, free coffee too while I waited

Company replied

Rated 5 out of 5 stars

My vechile was booked in for a certain time and they kept to it,everything was fully explained to me. Your prices are very competitive.

Rated 5 out of 5 stars

The lads were clearly very busy with different customer demands and deadlines but they remained courteous, calm and helpful all the time. I can’t fault the service - it’s why I go back again and again... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Blackpool Old Road, Poulton, FY3 7LX, Poulton, Lancashire, United Kingdom

  • 01253 885121

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,140)

35,562 reviews in the last 12 months

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Rated 4 out of 5 stars

Not quite a pit stop

Booked a tyre change for 10.30am. Simon rang to explain tyres not in yet. (It happens). Phoned me at 12.40 to come in at 1pm. Turned up on time. Grabbed a nice coffee and waited 55mins to fit 2 tyres. Thought it would be quicker. The staff were pleasant though.

October 13, 2025
Rated 5 out of 5 stars

Great price and a very professional…

Great price and a very professional service, would definitely be using your service again

October 15, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Matthew​,

We would like to thank you for sharing your feedback regarding the service you received at our Poulton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Fair price

Fair price, will use again. Didn't try to up-sell, felt I could trust them!

September 1, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello,

We're happy to hear that you felt valued and trusted our service! Thank you for your positive feedback; we appreciate your business and look forward to serving you again.

Best regards,
Eddie
Customer Care - Protyre

Rated 3 out of 5 stars

Not my best experience

I booked an appointment online, an hour before I was booked in they rang me to cancel the appointment. It was rearranged for the next day.
After having my wheels aligned I was half way home when I realised my steering wheel wasn't aligned correctly so I rang them, it took them 10 minutes to answer the phone and I had to go again the next day to fix the problem.
I will go elsewhere next time.

October 2, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Dear Mr Brindle,

Thank you for bringing this to our attention. We are sorry this happened.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 4 out of 5 stars

4 tyres fitted - good value

Had 4 tyres fitted which were good value with the promotional offer. Work was carried out at a time convenient to me and was finished promptly. My only complaint was there were oil marks on the wing, bonnet, doors and glass from the mechanics hands which was disappointing.

October 10, 2025
Rated 5 out of 5 stars

Great Garage

Great service from a garage one can trust
Thanks to all the team

April 7, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Dear David Hadwin,

We're happy to hear that you had a great experience at our Poulton branch, and that you trust our garage.

We appreciate your positive feedback and thank you for acknowledging the team!

We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

A great local garage I would recommend

I have been using Protyre including ( Barry & Wilkinson their previous name ) for over 16 years now, I always find them very accommodating and professional in their work. No one is 100% IMO so I give them 99% which is as good as it gets.
They have fair pricing on work done. Happy to recommend.
Recent repair work tested there resolve, I am sure, but they came through with flying colors. Thanks guys, much appreciated.

October 1, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Graham,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poulton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent service

Excellent service, thank you

September 29, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Gwen,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poulton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Pleasant

Pleasant, efficient and reasonably priced

September 26, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Douglas,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poulton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Julie​,

We would like to thank you for sharing your feedback regarding the service you received at our Poulton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

No messing about

No messing about, prompt service. No more expensive than anywhere else.

September 22, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Craig​,

We would like to thank you for sharing your feedback regarding the service you received at our Poulton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service as always

Great service as always!

The garage were waiting for an oil key for my car so they delivered my car for the inconvenience of a longer wait which was much appreciated.

September 17, 2025
Rated 5 out of 5 stars

Very experienced staff everything done…

Very experienced staff everything done to a high standard and in the time quoted always go the extra mile to make sure the client is satisfied.

September 12, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello Mr Powell​,

We would like to thank you for sharing your feedback regarding the service you received at our Poulton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

New tyres

Very good service,two new tyres and tracking all
done with in the hour

September 10, 2025
Rated 5 out of 5 stars

Easy to book

Easy to book, nice staff, and the job was completed on schedule.

September 10, 2025
Protyre Autocare - Poulton logo

Reply from Protyre Autocare - Poulton

Hello David,

We appreciate you taking the time to leave us this fantastic review. We're happy to hear our team in centre had been helpful, and the job was completed on time.

Best regards,
Eddie
Customer Care - Protyre

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