Based on this experience i didn't have the same level of customer satisfaction from Protyres Stafford, as to the multiple times that I always experienced from the same premises over the years. The... See more
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Had a great experience with the team at protyre stafford today. I recently bought a new pair of alloys and had them balanced twice before coming here and both garages just took my money without doing... See more
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I just want to say what a fantastic service I received from the Stafford team. It’s always a bit a scary going into a garage a female, probably because cars are the one thing I know so little about. B... See more
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After a split rear tyre 2 days before going on holiday, they managed to fit me in with fitting 2 new rear tyres of the same type as the originals the next day, all sorted within half an hour. Great se... See more
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Company details
About Protyre Autocare - Stafford
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Gaol Road, Stafford, ST16 3AN, Stafford, Staffordshire, United Kingdom
- 01785 256243
4.7
Excellent
2K reviews
Asks customers to review
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Excellent service as always.
December 8, 2025
May use AI-assist with repliesRead more
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Still awaiting a refund after 3 weeks.
Your website gave me one option of battery for my vehicle which I purchased. I made a journey in to Stafford to be told it was the incorrect battery for my vehicles and they were unable to order the correct one. They informed me a refund would be forthcoming. 3 weeks after this I had not received a refund. I went into Stafford Tyres and was told they would chase up the refund. 3 weeks in and I have not yet had my refund. I am not impressed.
November 26, 2025
Reply from Protyre Autocare - Stafford
Dear Scott Martin,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Stafford branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service and competitive prices
Brilliant same day service for a replacement tyre.
Good price and will be back again!
December 6, 2025
Unprompted review
Reply from Protyre Autocare - Stafford
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stafford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I very recently had a bronze service on 24th Nov 2025
I very recently had a bronze service on my car 7 days ago. I collected car and parked it for the night, next day the oil light came on for a couple of seconds and then went out, I checked the oil level to see the oil was just below the lower mark on dip stick.
The mechanic had obviously filled car with oil and forgot to recheck oil level after first start up the empty oil filter obviously steals a quarter litre of oil to fill it up hence the re check oil level after initial start up. This is the major fault there are others.
November 24, 2025
Reply from Protyre Autocare - Stafford
Dear Paul Nicklin,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Stafford Tyres - Excellent..👌🏻
A very simple on line experience to select tyres, discount codes and book a convenient fitting slot at my convenience.
Team in Stafford were excellent, couldn't fault the turn around time. All in all, excellent service.
December 3, 2025
Reply from Protyre Autocare - Stafford
Dear Mr Brumwell
We appreciate you sharing your positive experience you had with our team at our Stafford branch!
We're happy to hear that you found booking online simple and convenient, and that our Stafford team provided excellent service with a quick turnaround.
Thank you!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Easy to order & pay on line
Easy to order & pay on line. Book appointment etc.
staff were ready and very courteous.
Tyres were fitted without any
Problems. Would recommend. Would
You again.
November 18, 2025
I've used this garage a few times now…
I've used this garage a few times now and it is always a professional and quick service, the staff are also very friendly.
November 19, 2025
Really helpful person when I rang for a…
Really helpful person when I rang for a tyre price. Fitting was perfect without any dramas
November 18, 2025
Relaxed tyre fitting.
Great service friendly staff and a comfortable place to wait.
November 24, 2025
Disappointed with this visit
Disappointed with this visit. I went to have a puncture repaired and once again was forced into having a new tyre. Unnecessary work, but not a lot you can do when the wheel is off the car and the tyre is off the wheel.
Will try somewhere else next time for sure.
November 5, 2025
Reply from Protyre Autocare - Stafford
Dear Mr S Enock,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
General Appearance / facilities.
The Tyrefitter / person apparently in charge was very helpful however the workshop was extremely untidy, the office was dirty, desk littered and reflected badly on the company as did the Customer waiting room. There was an empty vending machine, no working coffee, furniture was in a dreadful state. Tired, worn and unwelcoming. Payment not made there but in awful office next door. The fitters rest area was filthy dirty, littered and open to view by customers. I use Stafford Tyre for excellent service, advice and customer facilities received in past years. My recent experience was good fitting standards but everything else shockingly poor. A once very busy facility empty of customers. A pit !
November 10, 2025
Reply from Protyre Autocare - Stafford
Dear Mr K Wilson,
Thank you for notifying us of your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Over the course of 6 months
Over the course of 6 months, we have bought 8 new tyres for our x2 vehicle’s.
We popped in today due to a possible slow puncture one of those tyres, and the lads sorted it within 15 minutes. We showed up with no notice, yet they sorted it within minutes and didn’t charge us anything for the small puncture.
All of my family now go there and will continue to do so. Definitely recommend.
November 4, 2025
Unprompted review
Reply from Protyre Autocare - Stafford
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stafford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient and friendly service
I had to have my tyre repaired in an emergency and the service was speedy, efficient and friendly
October 18, 2025
Reply from Protyre Autocare - Stafford
Hello Caitlin,
We would like to thank you for sharing your feedback regarding the service you received at our Stafford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Staff were helpful and polite but took 3 visits
Staff were helpful and problem with the tracking unit was unavoidable. But it took 3 visits to get my tyres changed; one of which was I did not know they had changed to appts and was mistake that tyres were not actually available.
October 22, 2025
Reply from Protyre Autocare - Stafford
Dear Mr York,
Thank you for sharing your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service.
Ordering tyres and booking our slot was easy online. Everything went smoothly and we are delighted.
October 16, 2025
Very helpful technician who explained…
Very helpful technician who explained how far the 4 wheel alignment was out.
October 20, 2025
Reply from Protyre Autocare - Stafford
Hello Francis-Lang,
We would like to thank you for sharing your feedback regarding the service you received at our Stafford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Quick and easy
October 15, 2025
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