The booking process to fit new tyres was very straightforward on the website. Reception staff very helpful and the technician was highly knowledgeable and communicative. Only 4 stars given since as... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I liked that I could book an appointment, so less waiting time. Tyre changed promptly. Tracking checked and retracked. Fault with car pointed out by tracking engineer. Car is handling much better.... See more
Company replied
Got me in at short notice on a bank holiday Monday for an urgent MOT, couldnt ask for more! Fast efficient service from all...car passed too! Ace! Thanks Protyre, recommended
Company replied
Booked in to get my air conditioning re gassed spent just over an hour there and then drove away with lovely cold car what more can you ask for big thanks to Donna for getting me in so quickly great s... See more
Company replied
Company details
About Protyre Autocare - Stourbridge
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Camp Hill, Wordsley, DY8 4AF, Stourbridge, West Midlands, United Kingdom
- 01384 261215
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A trust worthy garage
From booking in to fetching my transporter backand including the work done was first class, cant fault anything.
April 17, 2026
Excellent service the guy new his stuff…
Excellent service the guy new his stuff when carrying out the tracking on my Classic Jag.
Many thanks highly recommended
April 17, 2026
Great customer service
Great customer service, good price, my MOT was done quick i had my car back within 1.5 hrs
April 17, 2026
Very professional friendly service and…
Very professional friendly service and thorough work. Would highly recommend
April 15, 2026
Very good service
Very good service, knowledgeable staff helped with my wheel alignment queries
April 15, 2026
Professional male receptionist
The male receptionist was very helpful, friendly and professional. Nothing was too much trouble for him. Other staff members including mechanics were professional.
April 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Told I needed new brakes and discs when I did not
Lady on front desk very patronising and cold in her customer service.
Following a tyre and brake check I
was told my tyres were cracked and perished so I had them replaced. I was also informed my brakes pads and discs required urgent replacement and that I should only drive short journeys or leave the car there to have brake pads and discs replaced. I went to another garage for a second opinion and was told there was nothing wrong with the brake discs and the pads would need replacing in about 4 months time. I cancelled my brake repairs with protyre and am now wondering if my tyres were ok and needed replacing at all. Paying staff commission to increase sales is a dishonest way to treat customers. I will take my custom elsewhere in future as I have no confidence in what your team advice me now.
April 8, 2026
Reply from Protyre Autocare - Stourbridge
Dear Jo,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Stourbridge branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
MOT tester was very friendly.
April 8, 2026
Friendly, professional. Competitive!
I’ve used Protyre for tyre replacement and/or, and car service. Friendly, professional service, willing to price match with evidence of a better price elsewhere. Recommended
February 9, 2026
Friendly and helpful
Friendly and helpful. Service is quick and waiting area is comfortable.
March 16, 2026
Had an issue with a tyre, resolved fuss free
Had an issue with a tyre. The Protyre people thought they had identified the issue and executed a repair. Sadly the issue persisited BUT ,with NO fuss they simply re-booked the car, diagnosed further, idenified an allied issue and executed a repair AT NO CHARGE. Can't really ask much more.
March 19, 2026
Overall a pleasant experience
My appointment time was kept, the tyre I needed was supplied very quickly and the customer service team was welcoming. The waiting room is nicely fitted out and clean.
March 23, 2026
Great service
Helpful knowledgeable and reasonably priced always do there best to help and I've used them for FIFTY years.
March 20, 2026
Good prices
Good prices , efficient and friendly service fitting my tyres. Always explain what they have done when my vehicle as been tracked after tyres have been fitted.
March 20, 2026
Great from start to finish
Great from start to finish. I would definitely recommend this company as trustworthy and reliable. Will definitely return.
Paperwork received with MOT regarding tyres, breaks etc is very useful and appreciated.
March 12, 2026
Helpful Staff and value for money
The staff and service was excellent at Protyre Stourbridge. Really glad they are back and up and running.
March 16, 2026
Received very good semgrvice.and the work…
Received very good service.and the work was done in a couple hours thank you
March 16, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.