Protyre Autocare - Swansea Richardson Road Reviews 

748
TrustScore 5 out of 5

4.8

1a Richardson Road, Swansea, SA1 3TQ Swansea, Glamorgan, GB


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Rated 4 out of 5 stars

I was able to book an MOT at a few days notice which was really appreciated. The guys were friendly and helpful in running me home and picking me up. I would undoubtedly use them again and would have... See more

Rated 5 out of 5 stars

Dropped into Protyre Swansea this afternoon to loosen free up wheel nuts as done up way too tight by another tyre place, as I was there also asked if they could also change two of the alloys over fo... See more

Company replied

Rated 5 out of 5 stars

the staff were very helpful and efficient. They did exactly what they said they would,in the time scale they predicted at a very reasonable price.

Rated 5 out of 5 stars

First time at Protyre Swansea, have used back in England and always had exceptional service and no different here. Got me in, managed expectations on duration and price and kept me informed. Very happ... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Swansea Richardson Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 1a Richardson Road, Swansea, SA1 3TQ, Swansea, Glamorgan, United Kingdom

  • 01792 655396

4.8

Excellent

TrustScore 5 out of 5

748 reviews

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4.8

All reviews

(748)

34,254 reviews in the last 12 months

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Rated 5 out of 5 stars

The level of customer service was…

The level of customer service was amazing and also fitted me in quickly.

September 10, 2025
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Hello Jodie,

We're happy to hear that you received amazing customer service from the team in centre and that we were able to accommodate you quickly. We appreciate your positive feedback!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Changed my tyre

Changed my tyre, they quoted me for the work and estimated time and it was completed with good time and I was advised vehicle wheel balance etc was in good order. Lovely Office with a coffee facility, great staff, tidy Office and will be going there again when the car needs sorting. Thanks staff, all in all good.

September 10, 2025
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Dear Maz Mm

We're happy you received efficient service and appreciated our team at Swansea Richardson Road branch and our facilities.

It's great to know the work was completed quickly, and you were informed about your vehicle's condition.

We appreciate your recommendation and look forward to your next visit!

We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

The team at Protyre are very friendly &…

The team at Protyre are very friendly & great sevice

September 3, 2025
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Hello Carl,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good team

Good, honest work shop. Easy to book online. Good customer service on the day, even offered a hot beverage.

September 3, 2025
Rated 5 out of 5 stars

Great customer service

Great customer service, great prices, everything done as promised & within expected timescales. Needed two visits on consecutive days but that was all as planned & there were no problems at all to deal with. Very happy indeed with what they did for me & Chris on the desk was very friendly & accommodating.

August 25, 2025
Rated 5 out of 5 stars

Highly recommended

Quick appointment. On time and efficient appointment. Information.ative and friendly and back on road in no time. Would highly recommend

August 20, 2025
Rated 5 out of 5 stars

Good work

They where quick doing the work, also explained any future issues that may accurate due to ware, for me to keep an eye on

August 18, 2025
Rated 5 out of 5 stars

Took my car in for MOT service for the…

Took my car in for MOT service for the first time in this garage. It failed on anti slip brake peddle cover and rear back stop light. Told them I had anti slip brake cover in the back of the car as I didn’t think I needed it however I was wrong and they managed to find it for me and they put a new rear bulb for me and they did a retest for me on a same day. It passed MOT I went to picked up the car and they did not charge me extra. Very kind gentleman and very helpful and very happy🙏

August 20, 2025
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Hello Akka,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 2 out of 5 stars

Disappointed with the service.

After arriving slightly late (5-7 minutes) to my MOT appointment, I was told - with some attitude, I felt - that my slot would no longer be an hour and that I'd have to wait a 'couple of hours'. They said that somebody else had taken my slot but I find this hard to believe given the very small window noted above.

They then required that I replace a tyre in order for my MOT to pass but refused to produce a certificate confirming this until organising s further visit later in the afternoon. Surely this would only take a matter of minutes - after all, it is just a question of printing a certificate confirming that all is fine!

Disappointed with the service.

August 11, 2025
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Dear Elidir Dafydd,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 3 out of 5 stars

Like

Like: They do a reasonable job at a good price (MoT for £39)
Dislike: Could not do the job at the time booked but managed to fit me in the next day but was still kep waiting

August 6, 2025
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Dear  Mr. Malcolm Welsh

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Swansea Richardson Road branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

MOT booked

Booked an MOT online and had a £10 discount. MOT was quick. Staff are friendly.

August 6, 2025
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Hello Customer​,

We would like to thank you for sharing your feedback regarding the service you received at our Swansea branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Easy to book

Easy to book. Welcoming on arrival. Friendly approachable staff. Prompt with work carried out. Pleased with result. Competitively priced. Very pleased. Thank you.

July 30, 2025
Rated 5 out of 5 stars

Air Con ReGas

Been using this garage for a few years now and have always found them to be professional and friendly- competitive too. This time I called in to get the air con checked on my partners car - dealt with efficiently. Slight change of location if you’ve not been down in a while - just around the corner now - new customer waiting area :-)

July 23, 2025
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Dear Mike Cassar,
We appreciate your continued support , we are happy to hear that you've consistently found our services professional and friendly at our Swansea Richardson Road branch We're glad the air con check was handled efficiently and that you like the new waiting area. Thank you for your positive feedback! we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

I have been a customer for many years

I have been using Protyre in Richardson Road for many years. They have always been very friendly and most professional. I am very pleased with their work and have never had cause for complaints.

July 18, 2025
Protyre Autocare - Swansea Richardson Road logo

Reply from Protyre Autocare - Swansea Richardson Road

Dear Jan Ace
We appreciate your long-term service with us. We are very pleased to hear that you've consistently experienced friendly and professional service at our Swansea Richardson Road branch . Thank you for your positive feedback. we will look forward to welcoming you again soon.
Kind regards
Kayliegh
Customer care - Protyre

Rated 4 out of 5 stars

IT WAS GOOD FOR THEM TO ACCOMADATE ME…

IT WAS GOOD FOR THEM TO ACCOMADATE ME IN MY TIME OF NEED BUT WAS TOLD THERE WAS A 45 MINUTE WAIT WHEN THERE WAS NOBODY THERE WAITING ,SO TOLD THEM I WOULD GO ELSEWHERE BUT WITHIN 5 MINUTES WAS TOLD THEY COULD DO IT NOW , BUT IT CAME WITH A CATCH ? THE ONLY TYRE THEY HAD WAS GUESS WHAT WAS £120 NOW THERE'S A SURPRISE ?

July 23, 2025

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