I got new tyres but sadly I witnessed 1 worker attend 3 jobs in quick succession whilst 2 other guys did nothing. Hardly a fair division of labour and definitely to the detriment of customers. Work... See more
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Late afternoon, return from school run, blow out due to debris on road. Quick call to Protyre, and breakdown truck arrived in 10 minutes, emergency spare fitted, then back to Depot for new tyre and 4... See more
Company replied
The staff were extremely helpful, humourous, and personable. The tyres were good value. The alignment needed checking but the ramp there was in use so they arranged for this to be done at the Pembro... See more
What great service by ProTyre, I turned up at the Haverfordwest Branch and they redirected me to Tiers Cross Rory and the fittings team were very accommodating given I just turned up without a pr... See more
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Company details
About Protyre Autocare - Tiers Cross
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Central Garage, Tiers Cross, SA62 3DA, Tiers, Haverfordwest, United Kingdom
- 01437 890100
4.7
Excellent
452 reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Having left a one star review on May…
Having left a one star review on May 26th and being promised that someone would get in touch with me , I am still waiting .
This just about sums the company up!
Thanks Protyre
May 8, 2026
Unprompted review
Reply from Protyre Autocare - Tiers Cross
Dear Anne Picton,
Thank you for taking the time to provide this update.
Please accept our apologies for the delay in response from the Area Manager. We can confirm your complaint was raised with Higher Management on the 27/05/26 following your last review.
We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.
Kindest Regards,
Georgia
Customer Care - Protyre
Very friendly and swift service
Very friendly and swift service, definitely would recommend.
June 3, 2026
Questionable management practices
I got new tyres but sadly I witnessed 1 worker attend 3 jobs in quick succession whilst 2 other guys did nothing.
Hardly a fair division of labour and definitely to the detriment of customers.
Working as a team would have improved the situation.
May 22, 2026
Friendly staff.
Friendly staff.
Tyres were good value using the voucher sent.
The mechanical work took a long time and there seemed to be a lack of knowledge about my car's brake system.
And, was more expensive than I would of thought.
May 19, 2026
Reply from Protyre Autocare - Tiers Cross
Dear Julian Slade,
Thank you for taking the time to share your feedback.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Extremely professional
Extremely professional and great service. I would highly recommend.
May 20, 2026
Was very helpful and advised me that I…
Was very helpful and advised me that I need some more tyres so I’m going back to them so they can order the ones i need the boys were so friendly
May 13, 2026
5 Stars
5 Stars. Available on the bank holiday at 8:30am and got my tyres replaced in no time at all. Easy to book online as well. ⭐️⭐️⭐️⭐️⭐️
May 4, 2026
Very helpful.
May 11, 2026
Protyre the staff are fantastic very…
Protyre the staff are fantastic very helpful get the work done properly on my car cant fault them mark and Rory and the staff are brilliant they even let tou know if any other problems and they sort that out thank you protyre for everything you done for me and my car would not go anywhere else good service and fantastic staff that make you laugh
May 6, 2026
A very good price, very pleasant staff.
I always go to Tiers Cross, A fair price, pleasant staff,
a good manager. Thank you once again.
April 17, 2026
Great Experience
Rory and his team are stars ⭐ ⭐ ⭐ - helpful, responsive, carry out work to a very high standard and customer service is exemplary. Would recommend big-time!
April 15, 2026
Unprompted review
Absolute disgrace avoid at all costs
Rating: 0/5
Took my car in for a simple nail in the tyre. First red flag: the fitter used screen wash to try and find the puncture. Yes, screen wash. He then got a public bollocking from a senior staff member right in front of me – professional.
After he “finished,” I had to ask him to put the wheel nut caps back on, which he’d completely forgotten. Basic stuff.
Then the kicker – they charged me £35 to plug a tyre. I’ve never paid more than £18 anywhere in Pembrokeshire. Absolute robbery.
Won’t be using them again. Bandits.
April 15, 2026
Unprompted review
Reply from Protyre Autocare - Tiers Cross
Dear Matt Hayes,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Very accommodating
Very accommodating , we had a puncture the day before and we're travelling back to Bournemouth, they managed to source tyres and fit them quickly. Very friendly and helpful and at a great price.
Thank you so much
April 15, 2026
Excellent service!
March 27, 2026
Polite helpful staff
Polite helpful staff. Accurate estimate. Knowledgeable and prompt information given
March 27, 2026
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