Late afternoon, return from school run, blow out due to debris on road. Quick call to Protyre, and breakdown truck arrived in 10 minutes, emergency spare fitted, then back to Depot for new tyre and 4... See more
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Great customer service and good prices. The staff are friendly and helpful and we've used them many times for new tyres, wheel balancing and air con regas. Would definitely recommend.
Company replied
The tyre fitting was easy and done without fuss. Pity they weren't ready for me at the time I booked for, but they were honest and didn't keep me waiting about, I just went off and did some other stuf... See more
What great service by ProTyre, I turned up at the Haverfordwest Branch and they redirected me to Tiers Cross Rory and the fittings team were very accommodating given I just turned up without a pr... See more
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Company details
About Protyre Autocare - Tiers Cross
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Central Garage, Tiers Cross, SA62 3DA, Tiers, Haverfordwest, United Kingdom
- 01437 890100
4.7
Excellent
457 reviews
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Reply from Protyre Autocare - Tiers Cross
Hello Morgan,
We would like to thank you for sharing your feedback regarding the service you received at our Tiers Cross branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Exceptional.
Exceptional.
I came in on spec for wheel alignment and it instantly and perfectly at a reasonable price.
The manager was very polite plus a free cup of coffee too.
September 17, 2025
Reply from Protyre Autocare - Tiers Cross
Hello Andrew,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Tiers Cross branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Trustworthy fitters .
Friendly , helpful and a good deal on my new tyres . Even remembered my name next day she I arrived to have them fitted .
September 17, 2025
Excellent service by friendly an…
Excellent service by friendly and efficient staff. Coffee was an added bonus. If we were local would certainly use them again
September 17, 2025
Poor Workmanship
I booked to have new front brake discs and pads after my car failed an MOT. The garage gave me an appointment for the next day which I was delighted with. I left my car with the garage but never got a call to say it was ready to get picked up. When I returned, I was told that they had called. After checking what number they had form me, we realised that a member of staff previously (approx. 5 years previously) noted my phone number incorrectly. He wrote 1 instead of 7 for one of the phone numbers. So that cleared that up.
I drove my car away and found that the brakes were much better and didn't shudder as it did before. I parked up my car and I didn't use it for a few days.
I went to drive it to watch my grandchild play rugby but after a short while, I heard a noise coming from the front of the car. I had a 2-hour drive ahead of me on the A40 trunk road, dual carriageway and then motorway (M4). Before I got far, the noise becomes worse, so I phone the AA. I had to wait for 1 hour 45 minutes for the AA to get to me so this meant I wouldn’t get to Cardiff to watch my grandson play rugby.
The AA mechanic found that the wheel nuts on the near side front wheel was very loose and he said another 5 minutes driving, I would have lost the wheel totally, which would have been catastrophic. On inspecting the off side front wheel, the AA mechanic found that they hadn't been tightened up to the required torque either. As the car had been at Pro tyre very recently, we can only assume that the person fitting the wheels back on, didn't tighten the wheel nut by the required amount. If we had an accident we could have died and then I doubt if that person responsible would have been prosecuted for manslaughter. We’ll never know thank goodness.
There needs to be an inquiry to find out who the person was that didn't do his job to the required standard and given training and directed to make sure it doesn't happen again to anyone else. If I carried on much further on the trip, it could have ended in disaster for my wife and I.
September 15, 2025
Reply from Protyre Autocare - Tiers Cross
Dear Huw Aled Evans ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Tiers Cross branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Cant fault the guys at Tiers Cross…
Cant fault the guys at Tiers Cross really friendly guys, informative and knowledgeable. Physically shown issues that i had with my van and gave great advice!
September 12, 2025
I turned up on spec to get my front…
I turned up on spec to get my front wheel alignment done. What a service, the car went straight in and I was immediately offered free coffee. The work was done in under ten minutes for a very reasonable £46.
The staff and particularly the manager were extremely helpful and polite, as was the lady in the town branch of Protyre who told me to come over to this branch.
Recommended !
September 12, 2025
Unprompted review
Excellent service Matthew Glenn Rory…
Excellent service Matthew Glenn Rory boys where very helpful and polite highly recommend
September 3, 2025
Unprompted review
Pleasant and helpful staff
September 1, 2025
Amazing staff!!!
From the phonecall asking if they could change my tyre on a bank holiday, from the welcome and the offer of a coffee whilst they changed the tyre. Amazing service. Made me feel welcome. Very efficient and all staff had smiles on their faces. Amazing service. Please keep up the good work. A credit to the profession.
August 29, 2025
Great service
Great service, booked online + ready almost instantly! On arrival I was immediately in the garage + tyres changed. No waiting around, plus a free coffee while your there😄. Thanks Protyre for great customer service & competitive prices
August 22, 2025
Great help with tyre selection
Great help with tyre selection, ordered and fitted v quickly. Wouldn’t go anywhere else
August 18, 2025
Reply from Protyre Autocare - Tiers Cross
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Tiers Cross branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Brilliant, swift, friendly, good value
Brilliant, immediate service. I stopped in on the of chance they might have a headlamp bulb and they went one step further, fitting it there and then at no extra cost. Cheaper than Halfords and many others and friendly with it.
Thanks chaps
August 18, 2025
Unprompted review
Reply from Protyre Autocare - Tiers Cross
Hello Peter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Tiers Cross branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Highly recommended. Great team…
Very friendly and helpful when I came to get a picture repair. Very prompt service. Advised on future work (brakes will need replacing). Good facilities and was offered a hot drink while I waited.
August 4, 2025
Reply from Protyre Autocare - Tiers Cross
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Tiers Cross branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Quick friendly service and a good price.
August 4, 2025
Reply from Protyre Autocare - Tiers Cross
Hello Alex,
We appreciate you taking the time to leave us this excellent review. We're happy you received quick, friendly service at a good price from the team in centre.
Best regards,
Eddie
Customer Care - Protyre
Staff great
Staff great, location great . Service quick. Paid more than expected .
July 22, 2025
Unprompted review
Reply from Protyre Autocare - Tiers Cross
Dear Glyn Mountjoy,
Thank you for taking the time to share your recent visit to our Tiers Cross branch with us.
We would like the chance to discuss your concerns futher with you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then raise this with higher management.
Kindest regards,
Georgia
Customer Care - Protyre
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