Ordered half a dozen club branded items one day and you stated a despatch date 3 weeks later which was fine. Less than 12 hours later received another email to advise that due to exceptional demand it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Couldn't fulfil my whole order so had to source and print some shirts elsewhere to complete a kit for the whole squad. Puma Teamwear were unwilling to source shirts from another supplier and just do t... See more
Company replied
I'd like to be able to review the products but so far they have not arrived - despite ordering them several weeks ago. They seem happy to take the money and blame high demand etc on the reason... See more
Company replied
Scammer company. They employ an AI company to falsely take down people's listings on Ebay. ABUSING the VERO system on eBay by taking everyone's listings down, claiming they are fake. You took down a... See more
Company details
Information provided by various external sources
Welcome to PUMA Teamwear the home of PUMA Football Kits and Training Wear. At PUMA Teamwear we’ll make sure your players look and feel like pros.
Contact info
Bradnor Road, M22 4TE, Manchester, United Kingdom
- +44(0)845 680 1204
- customerservices@pumateamwear.com
- www.pumateamwear.com
1.6
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from PUMA Teamwear
Hi Matt,
Thank you for your review.
Great to hear you are happy with the service & quality received.
Best Regards,
Customer Services Team,
PUMA Teamwear
Awful customer services
Awful customer services. I have been waiting 5 days for a response but nothing yet. We where told by our team that we could return items that don’t fit but this seems not to be the case.
September 19, 2021
Reply from PUMA Teamwear
Hi Errol,
Thanks for your feedback.
Apologies, we cannot accept returns on goods that have been customised with a Club Crest or Player Customisation.
I have since picked your email up and responded to you on this and the orders you wish to cancel.
Kind Regards,
Eve
PUMA Teamwear
Not just shocking delays but at least 4…
Not just shocking delays but at least 4 of the team have got holes in the socks and some with shorts not finished properly. Not good enough - tbh it looks like cheap crap made in sweat shops with no quality control. And distributor dodging the issue. Avoid we had Uhlsport and the stuff was much better quality - they are trashing the Puma name.
September 16, 2021
Unprompted review
Reply from PUMA Teamwear
Hi,
Thanks for taking the time to leave a review
This is clearly dissapointing to hear and we send our apologies.
Can you send further details through to customerservices@pumateamwear.com with your order confirmation and which distributor it was.
Thanks
Mike
PUMA Teamwear
2 shirts sent with the wrong numbers on…
2 shirts sent with the wrong numbers on them no email back yet
Can’t telephone the company either
September 16, 2021
Reply from PUMA Teamwear
Hi Mark
Thanks for leaving a review.
Sorry to hear about your experience and the shirts being incorrectly branded.
We have your email and will respond to you today.
Thanks
Mike
PUMA Teamwear
It took two months to arrive
It took two months to arrive, two out of the 3 items had the name printed on which i didnt want and they come up quite small so all round not good. Speaking to other people at the club they had the same problems and when they have complained have been told nothing can be done.. Poor website and was told on 3 occasions it was going to be delivered the next day and just didn't arrive
September 15, 2021
Reply from PUMA Teamwear
Hi Joe
Thanks for your feedback and sorry to hear about your experience.
Unfortunately we can't except returns on branded orders so we can't do anything about the sizing.
If the products have been wrongly branded with your name can you email our customer service team with your order number and the issues, we can get this resolved for you. Email address: customerservices@pumateamwear.com
Apologies again
Thanks
Mike
PUMA Teamwear
I'd like to be able to review the
I'd like to be able to review the products but so far they have not arrived - despite ordering them several weeks ago. They seem happy to take the money and blame high demand etc on the reason why we've not had it but actions speak louder than words and until they do something we continue to wait.
Would not recommend.
In reply to the comments; I have contacted customer services - no reply.
And I haven't been having weekly updates.
September 15, 2021
Unprompted review
Reply from PUMA Teamwear
Hi Richard
Thanks for your review.
We are still working hard on all of our orders - to pick, brand and dispatch them as quickly as possible.
You should be receiving weekly updates on your order status to keep you in the loop.
Can you email our customer service team with your order number, so we can take a further look into this for you? Email: customerservices@pumateamwear.com
Thanks
Mike
PUMA Teamwear
*** Second Reply - 16th September***
Hi Richard
Thanks again for your patience and further details.
I have now responded to your email that was sent in yesterday.
I note your email does state you have recieved our weekly order updates.
Apologies again for the delay, your order should be delivered by Monday 20th September.
Thanks
Mike
PUMA Teamwear
goods arrived as ordered on time
September 15, 2021
Reply from PUMA Teamwear
Thanks for taking the time to leave us a review
Glad to hear you're happy with your order
Thanks
Mike
PUMA Teamwear
Excellent quality
September 10, 2021
Reply from PUMA Teamwear
Hi Adrian
Thanks for taking time to leave a review. We appreciate it.
Glad to hear you're happy with the quality.
Thanks
Mike
Puma Teamwear
Service way too delayed
September 9, 2021
Reply from PUMA Teamwear
Hi Martin,
Thanks for your review.
Unfortunately we have had to increase our lead times due to exceptional demand for our PUMA products.
We are working hard to brand and dispatch orders to our revised lead times and will continue to email with updates on your order.
Kind Regards,
Eve
PUMA Teamwear
Where's the quality control?
Accademy shirt coming apart after one outing, the hem line is completely unravelling. Poor quality and not worth the weeks we've had to wait for delivery. Shorts have an additional badge for some strange reason and glue on the front of them.
One star is generous!
September 9, 2021
Reply from PUMA Teamwear
Hi there,
Very sorry to hear about the delays and issues on the items received.
Please can you email your order reference number to our email address below:
customerservices@pumateamwear.com
Please can I ask you to title the email with your Name, Order Number and 'Trustpilot Reply' so that I can pick this up and resolve for you as soon as possible?
Thank you and apologies once again,
Eve,
PUMA Teamwear
Excellent service
Excellent service, easy to find and order what I wanted, brilliant and expedient delivery - jobs a good one 😁
September 9, 2021
Reply from PUMA Teamwear
Hi Alex
Great to hear. Thanks for leaving a review.
Thanks
Mike
Puma Teamwear
Emailed a while ago to ask when they…
Emailed a while ago to ask when they would have more stock, no response. The college tutor sent me a new link when you had more stock, still no reply. My son has done 1 day on his course and has decided its not for him, trying to find somewhere to cancel the order on your website and nothing. It is constantly getting delayed therfore the order has not been processed. How do I get a refund and cancel my order?
September 9, 2021
Unprompted review
Reply from PUMA Teamwear
Hi Samantha,
Thank you for your review,
I'm afraid the only correspondence I can find is about the older site, where there was low stock but advised a new site being set up and would be sent via the club/college,
I can see an order has since been placed but I am unable to see a cancelation request from yourself for the order placed,
I have emailed separately confirming the cancelation.
Many thanks
Puma Teamwear.
Terrible delays on kit
Terrible delays on kit. Don’t take on big clubs if you cannot fulfil orders for the youth section. Had to purchase more kit so the boys had something to start the season in!
September 8, 2021
Reply from PUMA Teamwear
Good Morning,
Thank you for taking the time to leave us a review.
Unfortunately we have had to increase our lead times due to exceptional demand for our PUMA products.
We are working hard to brand and dispatch orders to our revised lead times and will continue to email with updates on your order.
Kind Regards,
Eve
PUMA Teamwear
Reply from PUMA Teamwear
Hey, thanks very much for your review.
Glad to hear you're happy with everything :)
Thanks
Mike
Puma Teamwear
Dreadful, v disappointed
The club I play with went through Puma Teamwear for our squad shirts. I paid our Secretary for this shirt and shorts and socks but now because Puma Teamwear won't restock the shirts that 15 of our other lads needed we've had to put in a complete reorder for different shirts with another company to make sure they are all the same. There is about 50 other lads in the same situation and we're not happy about it. Our secretary even offered to send them 15 blank shirts that all they would have to do is print the badges numbers etc on but they wouldn't help us out, he said its an over £2,500 order down the drain. Customer obviously doesn't matter to them.
September 8, 2021
Unprompted review
Reply from PUMA Teamwear
Hi John
Thanks for your feedback.
Unfortunately we can't arrange to brand shirts not purchased directly on our site.
Sorry for the inconvenience this caused you and your team mates.
Thanks
Mike
PUMA Teamwear
Can't reach customer services quickly to resolve a simple problem
I am trying desperately to contact Puma to change a number on my son's football shirt due to an unexpected error and cannot reach anyone.
There are no working numbers to call and the Puma website just gives an integral option to email customer services to which I have received no response to date.
This is very distressing as the whole kit order is more than £150 and I don't want to receive the order (which is delayed for 5 weeks anyway 'due to exceptional demand') with the wrong details on my son's shirt which could have easily been corrected with prompt service.
It is a shame really as I am sure Puma prides itself in delivering good products in a timely fashion ... and this could all have been resolved much more quickly with better customer service contact details for a live individual on the phone, rather than waiting for an email response which may never arrive. :-(
September 7, 2021
Unprompted review
Reply from PUMA Teamwear
Thanks for leaving us some feedback.
Sorry to hear you have been unable to get through us.
I am unable to see an email from a kay received, please can I ask you to send an email through to - customerservices@pumateamwear.com with your request and will respond as soon as I can,
Unfortunately it looks like this is the first correspondence that has been received, apologies.
Kind regards
Kelvin
PUMA Teamwear
I have tried to make contact for 3…
I have tried to make contact for 3 weeks, but no one replied to any messages. Communication stops any confusion, thus stopping extra work. Please start taking to customers.
September 5, 2021
Reply from PUMA Teamwear
Hi Mark,
Thanks for your review, sorry to hear you haven't received a response.
I have located an email from you that I have just replied to, please can you confirm receipt of this to our customerservices@pumateamwear.com email, along with your order reference number for me to look into your query?
Kind Regards,
Eve
PUMA Teamwear
Not a great experience
Delivery wait is far too long and changed several times. Kit size comes up small and unable to return as printed. Certain stock not available so had to pay several different delivery charges and only have half a kit.
September 4, 2021
Unprompted review
Reply from PUMA Teamwear
Hi Lucy,
Sorry to hear about delivery times on your order, we have unfortunately had to increase our lead times on branded orders due to exceptional demand for PUMA product.
Please can I ask you to email through the order numbers of the multiple orders you have placed with us to our customerservices@pumateamwear.com email? I'll then take a look at those delivery charges for you.
Kind Regards
Eve
PUMA Teamwear
11/12 too small for a 10 year old
I ordered an 11/12 for my 10 year old, hoping to last 2 seasons won't even fit my 8 year old now, waste of £70, no refund as it has a badge and number printed on it, very disappointed with it.
September 3, 2021
Unprompted review
Reply from PUMA Teamwear
Hi Peyton,
Sorry to hear your order doesn’t fit your child. We do have a size guide on our site to try and avoid this happening.
Unfortunately we can’t accept returns on branded items.
Kind regards
Puma Teamwear
Have ordered three lots of kits from…
Have ordered three lots of kits from these end of July and one beginning of august and keep getting sorry order been delayed again. Think you should amend order despatch date when ordering so you know how long to give!! My son isn’t gonna have his kits for the start of the season absolute joke
September 3, 2021
Unprompted review
Reply from PUMA Teamwear
Hi Lisa,
Thanks for taking the time to leave us some feedback.
Unfortunately we have had to increase our lead times due to exceptional demand for our PUMA products.
We have updated the communications at point of ordering so this will show our current ETA's on our order screen.
Apologies for the delay to your order.
Thanks,
Eve
PUMA Teamwear
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.