PUMA Teamwear Reviews 

1,181
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered half a dozen club branded items one day and you stated a despatch date 3 weeks later which was fine. Less than 12 hours later received another email to advise that due to exceptional demand it... See more

Company replied

Rated 1 out of 5 stars

Couldn't fulfil my whole order so had to source and print some shirts elsewhere to complete a kit for the whole squad. Puma Teamwear were unwilling to source shirts from another supplier and just do t... See more

Company replied

Rated 1 out of 5 stars

I'd like to be able to review the products but so far they have not arrived - despite ordering them several weeks ago. They seem happy to take the money and blame high demand etc on the reason... See more

Company replied

Rated 1 out of 5 stars

Scammer company. They employ an AI company to falsely take down people's listings on Ebay. ABUSING the VERO system on eBay by taking everyone's listings down, claiming they are fake. You took down a... See more

Company details

  1. Soccer Store
  2. Activewear Store
  3. Printed Clothing Store
  4. Sportswear Store

Information provided by various external sources

Welcome to PUMA Teamwear the home of PUMA Football Kits and Training Wear. At PUMA Teamwear we’ll make sure your players look and feel like pros.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(1,181)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top gear

Top gear - quickly delivered!

April 17, 2021
PUMA Teamwear logo

Reply from PUMA Teamwear

Thank you for taking the time to leave us a review - much appreciated!

Hope to see you on the website again soon.

Best Regards,

Customer Services Team
PUMA Teamwear

Rated 4 out of 5 stars

Happy customer 👍

Nice look gear and delivered on time 👍

March 23, 2021
PUMA Teamwear logo

Reply from PUMA Teamwear

Hi Ashley,

Thanks for sending through your feedback!

Let us know what we can do next time to get that final 5th star!

Best Regards,

Customer Services Team
PUMA Teamwear

Rated 5 out of 5 stars

Always a pleasure.

February 28, 2021
PUMA Teamwear logo

Reply from PUMA Teamwear

Hi Brian,

Thanks for your feedback, much appreciated.

We hope to see you back on our website again soon.

Thank you,

Customer Services Team
PUMA Teamwear

Rated 5 out of 5 stars

great quality

shirts arrived quick and are exactly as described. great quality.

February 27, 2021
PUMA Teamwear logo

Reply from PUMA Teamwear

Hi there,

Thank you for your review - great to hear you are happy with the service & quality of your PUMA kit received.

Best Regards,

Customer Services Team
PUMA Teamwear

Rated 5 out of 5 stars

Good quality and value sportswear

Good quality and value sportswear. Excellent products. Only downside is that if something doesn’t fit it has to be returned for a refund to buy the same product in a smaller size. The ability to exchange for a different size would be great. Responsive and helpful customer service. Thank you.

February 6, 2021
Rated 5 out of 5 stars

Excellent customer service.

While there was a few problems in terms of delivery, the customer service was top class, fast replies, polite and extremely helpful. Any problems that occurred were looked after ASAP and once sent out, the package arrived in no time.

February 5, 2021
Unprompted review
PUMA Teamwear logo

Reply from PUMA Teamwear

Hi Carl,

Thank you for taking the time to leave us some feedback - much appreciated.

Great to hear your PUMA Teamwear order arrived all okay after the recent delivery challenges we faced.

Thanks for your support and understanding whilst we got this resolved for you.

Best Regards,

Customer Services Team
PUMA Teamwear

Rated 5 out of 5 stars

Items are always great quality and as…

Items are always great quality and as shown in the images. Customer service is also very good.

January 26, 2021
PUMA Teamwear logo

Reply from PUMA Teamwear

Hi Joanne ,

Thanks for sharing your feedback with us. We really appreciate it!

We hope to see you back on our website soon.

Best Regards,

Customer Services Team
PUMA Teamwear

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
After a sudden lack on stock of my first order, the team made sure that my repeat order was here in time for my dads birthday which was much earlier than expected. The customer service team were very helpful and kept me updated throughout.

January 21, 2021
Unprompted review
PUMA Teamwear logo

Reply from PUMA Teamwear

Hi Georgia,

Thank you for your review - much appreciated.

Glad to hear we were able to turn this around for you and deliver in time for the occasion.

Best Regards,

Customer Services Team
PUMA Teamwear

Rated 1 out of 5 stars

Not good enough

Some of the kit was good, however the crest was faded on 90% of the items and the personalisation on the back of a coat was completely missed off.

I brought this up with someone and they have just ignored it. This is the second time I have complained and still not heard a thing. Awful customer service

December 22, 2020
PUMA Teamwear logo

Reply from PUMA Teamwear

Good Morning TP,

Thank you for your review, and sorry to see you're disappointed.

On the last correspondence we have from yourself regarding the order in question, you were going to send some images through of the faded branding to customer services to then send on to our branding/quality control team to take a look to decide if we need to get a garment back or not for further inspection.

Please can I ask you to forward on some images of the branding through to ourselves on - customerservices@pumateamwear.com

Apologies for any inconvenience caused,

Kind regards
Customer Services,

Rated 5 out of 5 stars

Surpassing our expectations as a customer.

Historically we have used other sports brand to supply kits for our football club but after a recommendation we decided to try Puma Teamwear for some tracksuits. Ordering was easy, product arrived ahead of time and price was cost effective for a grassroots football club.

This experience prompted us to decide to use Puma Teamwear for our new home and away football kits, training tops and rain jackets.

Ordering was simple, and whilst I had specific requirements for the badges and numbering, they delivered keeping us up to date with delivery dates during the process.

Nice touch from John was to supply some computer generated examples of the kits and Puma Teamwear even took the time to do a great partnership picture which I loved considering Puma is a global brand and we are a small grassroots team from Bournemouth. This made us feel very special.

Going back to the kit, product is fantastic, quality is amazing and most importantly the players love it.

Well done Puma Teamwear. We will be back.

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you!!

Just received a box full of kit! It arrived early and is beyond expectation ... great quality shirts and printing! The kids teams we run will have a lot of well dressed footballers this weekend!

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

new kits and training kits

Ordered new kits and training kits for two Junior grassroots teams, Was a bit a novice regarding the logo and was talked through the best format to send it in.

Both kits arrived within time stated, no issues at all and the kits look the business, first time using a large brand for the kits as we are a small club and the lads are all thrilled they’ve “got a proper name”

Will use again next season,

October 14, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look