I have been w/ Puretalk since July of 2021. Coverage is as good and in some spots better than Verizon. Customer service is very good as well. When I do have an issue, I have spoken w/ someone who s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureTalk provides the same excellent service at a fraction of the cost of the major carriers. We’re retired and needed to reduce costs, where possible, and PureTalk, a veteran owned company, has achi... See more
Company replied
Outstanding customer service. When changing carriers Trac Phone slow walked unlocking my phone. A PureTalk rep set up a 3-way call with me and Trac Phone and got it done immediately. Also, tech suppor... See more
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They answer the phone. They are professional and knowledgeable about their product. Their instructions are clear and understandable . They spend as much time as needed to solve my issues. This company... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.3
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My voice-mail box was locked,date & time stamp was off
My voice-mail box was locked. The Puretalk Support team helped me get it unlocked. Updating my software was helpful. Then I needed help getting my date and time stamp turned back on in my voice-mail. Shayna was able to walk me thru the steps when I called in on my 2nd phone to tech support. Thank you, Shayna! They are all courteous, helpful and friendly. Puretalk has always provided reliable service and sometimes it might take some time in resolving my phone issues, but it is usually because I have difficulty explaining myself, and still they are pleasant and patient with me. I am very happy with Puretalk as my mobile carrier.
April 17, 2026
Unprompted review
Reply from PureTalk
Hi, Lynn! We’re so glad to hear that Shayna and our Technical Support team could get your voicemail back on track! Our goal is to make sure your experience is seamless, and knowing we hit the mark for you truly made our day. Thanks for being part of the PureTalk family—we’re happy to have you with us! - A.M.
DO THIS TODAY
Exactly the same service as far as coverage. Cost cannot be beat. Customer service a pleasure, you can understand them!! No more hoping the rep has been to accent school. Just dumb not to switch. Same as cable TV, I should have done this years ago. USA!
April 16, 2026
Unprompted review
Reply from PureTalk
Hi, W Grover! We are thrilled to hear you’re enjoying excellent coverage, helpful support, and a lower monthly bill. Thank you for choosing PureTalk and for taking the time to share your experience! We truly appreciate your business. - A.M.
Kimberly did a great job.
The company representatives are helpful and clearly speak English. Today’s call was to give the company information that CenturyLink has not released our phone number for more than two weeks and has billed us for service we don’t have.
April 16, 2026
Unprompted review
Reply from PureTalk
Hi, Andy! We’re so glad to hear that our US-based support team was able to assist you! Thank you for the kind words and for being a part of the PureTalk family. We truly appreciate your business! - A.M.
Reply from PureTalk
Hi Becky! We're excited you've had an excellent experience with PureTalk! Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I had an issue with my voice mail and…
I had an issue with my voice mail and they helped me resolve my issue quickly!
April 15, 2026
Unprompted review
Reply from PureTalk
Hello Frances! We're thrilled your voicemail issue was resolved quickly and efficiently. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Customer service response to resolve my…
Customer service response to resolve my issue within 30 seconds
December 19, 2025
Unprompted review
Reply from PureTalk
Hello! We know your time is valuable, so we make it a priority to provide quick, effective solutions. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Pure talk is a very great and very…
Pure talk is a very great and very helpful phone company. Hey, very security minded and I have no problems with them for years. I think they're the greatest phone company around. They already have your security in mind always get a pin number. And make sure that you stay in contact with them. For any reason, you need help, they are very willing to help you. They're just pleasant to work with and the reception and everything with my phone is perfect. They've upgraded me at least twice, without even me asking they've given me Extra Stuff, just because I've been with them for a long time, I would definitely tell people to switch to pure talk.
April 12, 2026
Unprompted review
Reply from PureTalk
Hi, Eric! We're thrilled to hear you're enjoying your service and getting excellent customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reverent service at Half the Price!!!!
Reverent service at Half the Price!!!!
Prompt and courageous service, kudos Ashley!!
April 11, 2026
Unprompted review
Reply from PureTalk
Hi, Madhu! Thank you so much for the wonderful feedback! It’s great to know that you’re enjoying your experience and that Ashley was able to provide the level of support we strive for. We value your business and are proud to have you with us at PureTalk. - A.M.
Stephanie & Destiny Were Excellent
Stephanie & Destiny helped me fix a problem with iphone not sending text messages to android phones. Both were excellent - friendly, knowledgeable, patient!
Thanks!!
April 12, 2026
Unprompted review
Reply from PureTalk
Hi, Dan! It's fantastic to know Stephanie & Destiny provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with them and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Great telephone company
They were extremely easy to get a hold of. Every time I called I was speaking with an American. They didn't try to pressure me into buying something I didn't want, they just helped me with what I needed, it was very refreshing!!!!
April 10, 2026
Unprompted review
Reply from PureTalk
Hi, Mary! We’re so glad to hear our US-based team hit the mark for you! Providing top-tier support is what we strive for every day. Thank you for being a part of the PureTalk family—we truly appreciate your business! - A.M.
Helped set up new Voicemail
The Customer Service and Technical Services Reps were very patient with me in helping me set up my new Voicemail service.
April 10, 2026
Unprompted review
Reply from PureTalk
Hi, Jim! Thank you for the great feedback! We’re thrilled our team could assist with your voicemail setup. We appreciate your business and are proud to have you as a PureTalk customer. - A.M.
PureTalk has surely met my needs
PureTalk has surely met my needs. I’d had Verizon for close to 25 years, but they would always raise my rate after guaranteeing they wouldn’t. It got so out of hand that I decided to go with PureTalk. They’ve had very good customer service and the price is excellent. My phone service is also very good. I’m a happy customer and wish I’d made the change years before I did.
April 10, 2026
Unprompted review
Reply from PureTalk
Hi, Elaine! It’s wonderful to know that you’re enjoying both our customer support and the savings on your monthly plan. We truly appreciate your feedback and your business. Thank you for being a valued PureTalk customer! - A.M.
Been a customer for 4years customer…
Been a customer for 4years customer service is great 👍🏻
April 10, 2026
Unprompted review
Reply from PureTalk
Hi, Scott! Thank you for your 5-star review and for being a loyal PureTalk customer! We truly appreciate your business. - A.M.
Superior service
Superior service! I was extremely satisfied with everyone and everything concerning signing up for phone service with Pure Talk!!!, this is Even Not mentioning the incredibly decent price you pay for this superb phone service, no hiccups in phone calls whatsoever! Switch today and enjoy the savings!!!
April 9, 2026
Unprompted review
Reply from PureTalk
Hi, Patricia! It's fantastic to hear you're receiving excellent service and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
You're talking very cheap
You're talking very cheap, a reasonable official. And reliable and they support veterans. It was very easy to connect my call customer service and they help me connect over the phone. And it took about 15 minutes. I was done. And right from the start, I have 5 bars already. The best less than verizon, a team mobile or spectrum
April 8, 2026
Unprompted review
Reply from PureTalk
Hi, Ricky! We’re so glad to hear you're having a great experience! Knowing our support team hit the mark for you truly makes our day. Thanks for being part of the PureTalk family—we’re happy to have you with us! - A.M.
I have had PureTalk for nearly five…
I have had PureTalk for nearly five years and have been very pleased with their pricing and customer service. I highly recommend them.
April 10, 2026
Unprompted review
Reply from PureTalk
Hello! It's great to hear you're enjoying our customer support and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Nicole was professional and patient and…
Nicole was professional and patient and helped to resolve my phone problems
April 8, 2026
Unprompted review
Reply from PureTalk
Hello Mike! Thank you so much for the five-star review! We are so happy to hear that Nicole was able to provide the professional and patient support you needed to get your phone problems resolved.
We make it our goal to ensure every interaction is as helpful and stress-free as possible, and we will be sure to pass your kind words along to Nicole and her supervisor. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
It has taken months to get the correct…
It has taken months to get the correct fix on my line. Still unsatisfactory.
It took 1 call, 1 person ( who I actually could understand) and less then 10 minutes to switch and keep everything in tact.
Most excellent experience with customer service in a phone service I’ve had.
I never knew how much of a circus getting phone service was, but you e shown me that none of it was necessary. I can just call you!
Thank you
April 3, 2026
Unprompted review
Reply from PureTalk
Hi, Logan! We're so glad to hear our team hit the mark! Providing that level of support is exactly what we strive for. Thank you for the kind words and for being a part of the PureTalk family—we truly value your business! - A.M.
I love that their customer service base…
I love that their customer service base is in the USA! You can understand them and they are always friendly and helpful
April 8, 2026
Unprompted review
Reply from PureTalk
Hi, Kelly! It's great to know that you're enjoying our US-based customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
PureTalk provides the same excellent…
PureTalk provides the same excellent service at a fraction of the cost of the major carriers. We’re retired and needed to reduce costs, where possible, and PureTalk, a veteran owned company, has achieved this for us. Their customer service agents are the best and are easily understood, because they are US based.
April 8, 2026
Unprompted review
Reply from PureTalk
Hi Kimberly! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
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