Qualitystreet Reviews 

683
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 213 reviews, most reviewers were let down by their experience overall. Consumers widely report that the chocolates no longer taste as they used to, often described as artificially sweet, waxy, and lacking distinct flavors, leading many to feel the overall quality has significantly declined. Many people also expressed disappointment with the packaging, noting that the wrappers are now dull, cheap, and no longer visually appealing, while product size has significantly decreased and prices have increased. Specific changes, like the altered shape and missing nut in the 'Purple One' chocolate, have also frustrated many.

What people talk about most

Product

Users describe negative interactions with product, expressing significant disappointment with changes to... See more

Quality

Consumers express strong disappointment with the quality of the product, noting a significant decline in... See more

Price

Reviewers mention negative feedback about price, with many feeling that the product is an "absolute waste of... See more

Value for money

Customers consistently express disappointment with the value for money, describing their purchases as an... See more

Service

People report negative experiences with service, expressing disappointment with recent changes and the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I bought a tin of over priced Quality Street for my aging parents as trip down memory lane for a Christmas family get together... What an utter disappointment!!! I haven't tried these sweets since the... See more

Rated 1 out of 5 stars

They're no longer exciting when you open the tub. Part of the excitement were the colourful, shiny wrappers. Okay, I can put up with that for environmental reasons, but the chocolate is also bad. I... See more

Rated 1 out of 5 stars

Every so-called chocolate from Quality Street tastes so disgusting it's a chore to finish a single one. Nestle are running the brand into the ground, but likely making 10x on every tub. Only Nestle is... See more

Rated 1 out of 5 stars

I no longer have any desire to eat Quality Street, because the wrappers are so ugly: Yuck! Why would anyone want to open a muddy-coloured, matte, ugly wrapper to eat the chocolate inside? All my in... See more


1.1

Bad

TrustScore 1 out of 5

683 reviews

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1.1

All reviews

(683)

217 reviews in the last 12 months

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Rated 1 out of 5 stars

Rancid NOT chocolate new recipe taste

2025 Quality Streets are vile this year. What has happened, taste is awful & so sickly had to throw 2 full tubs away! Please change the recipe back ASAP or you might aswell discontinue these. The new recipe of less chocolate, more palm oil and using waxy paper wrappers are killing these chocolates that used to be consistently so good. Eugh never buying these again if not! Also please bring back the chocolate toffee too, has gone so far downhill since they were axed. So many other people commenting negatively is not good.

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

Truly awful now

Truly awful now, I had a few and they don't even taste like chocolate.
If my son doesn't eat them, I will be throwing the rest away.
We ended up buying the M&S equivalent.. Night and day difference.
I suspect this is another example of cost-cutting and corporate greed.
That's the last time we buy Quality Street!!

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

quality street unedible

I have grown up with quality street, so a lot of decades. This is the last time ever, I gave my tub away, all I could taste was oil. Coming from a choco addicted person, that is really saying something. Disgusting 🫣 unedible.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

Sugary over bearingly sweet

Sugary over bearingly sweet. No chocolate taste. Nothing Christmassy about the wrappers anymore so with no taste either I won’t be buying again. I’d rather have less but nicer chocolates. Nobody wants to eat them in our house.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

End of an era

Toffees use to be my favourite. I had the flat circular one & was shocked at the taste, the texture & how quickly it dissovled. It is not the same sticky texture that took ages to eat. My husband said the same about the other varieties. Not quality any more. Will not be having them again after buying them for over 50 years!

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Just opened a big bag of Quality Street…

Just opened a big bag of Quality Street and what an unpleasant shock! The Green Triangle used to be my favourite but the taste of it has drastically changed and actually made me feel sick! Put me off eating the rest of the chocolates.
What utter rubbish are they making these so called Quality chocolates with?!
They're definitely not cheap to buy yet they expect Joe Public to actually enjoy eating them?
Well I certainly won't be buying this rubbish ever again. Put me off for life! Maybe not a bad thing after all!

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

**zero stars**

**zero stars**
My mum ordered a different brand of Celebratory chocolates on her online shop, but they were substituted with this pile of pap! I'm not surprised the other brands had sold out, and all that were left were Quality Street. No one wants them. They are so bad. I don’t care about the plastic tub or the lacklustre new wrappers, but I do care about the sickly, sugary nonsense they call chocolate. The only decent one was the toffee penny. Bin!

December 28, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Over the years these once divine chocolates have now sadly evolved in to something so mediocre and quite frankly off-putting, no resemblance to the original ones. Last time I buy this crap, other chocolate companies have done well and are producing some fabulous products, I'll give them my support from now on.

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

What the hell have I opened

What the hell have I opened? The most depressing wrappers, tasteless chunks of nothing. The glory days have ended, what was once a Christmas tradition is now never to be purchased again. Just rename them Basic Street.

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Shrinkage no big purples
Just rubbish been having them every xmas for 50 yrs!
Never again!

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

Left wanting

Left wanting
Not the treat they once were. Poor quality, lacklustre, overpriced, tasteless. Put your money towards a better product.
Disappointing and won’t be buying again.

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

What has happened to this brand

What has happened to this brand. Awful looking sweets now. When I was younger you’d always look forward to these sweets for the taste and quality. Nestle have messed this one just for the sake of bigger profits. I will never buy this product again and loooking at the amount of negative reviews this will only get worse.

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

Lost the qualityOMG

Lost the quality. Too small. Badly packaged. Poor quality taste.....just soo bad...sack the managers who made these changes...OMG you have ruined this iconic brand.

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

What a shame

What a shame, a once well known name in every household, for being the chocolate of choice, QUALITY STREET, how the brand has changed, not only in quality, but in the standard of their service when contacting them. I bought the 750g tin, as it looks much nicer than the plastic containers they are now using, this looks very nice, what a disappointment once you open it. The wrappers are bland and cheap looking (not quality) and the chocolates are even worse, they all taste the same, one of nearly everyone’s favourite the Brazil, is a different shape, you struggle to actually find a nut, and when you call their Customer Service team, they claim although their wrappers have changed, the recipe has remained the same. The person I spoke to didn’t seem interested , they took my details to send me an email, and then wanted me to send it back incurring the cost of the postage, she said the quality team will check the contents and will respond accordingly, when I queried the cost of the tin, she said the quality team will respond to you. She then ended the call and I was asked a 1 question survey, obviously I gave the brand a 1, I must say they didn’t deserve that.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

No longer quality as in the name

No longer quality as in the name. So disappointed in the lacking in flavor and chocolate texture. We were bought these as a gift. Sat down on the evening to enjoy some with a movie. Tried my previous 3 favorites green triangle, purple and a nutty one. Horrible no proper flavor or distinction between each one. As all were unpleasant we decided they weren’t worth the calories and whole tin found the bin. They don’t even look festive anymore with the cheap toffee looking wrappers. I will never buy these.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Very Disappointing Quality Street

Not bought Quality Street for a few years. Got a tub this Christmas and they look & taste like cheap £1 a bag sweets. Apart from the wrappers which I used to save for the kids to use the silver paper to make pictures with, the fillings taste cheap and nasty, the chocolate is obviously of a very low quality and I am so disappointed. I won’t be wasting my money again!

December 29, 2025
Unprompted review

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