Qualitystreet Reviews 

683
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 213 reviews, most reviewers were let down by their experience overall. Customers widely agree that the product's quality has significantly declined, with many describing the taste as artificially sweet, cheap, and no longer resembling chocolate. Reviewers are also disappointed with the reduced size and quantity of chocolates, often finding them overpriced for what is received. Many people also criticize the change from appealing, shiny foil wrappers to dull, cheap paper, which further contributes to the overall perception of diminished value. Many consumers specifically lament the changes to once-favorite individual chocolates, such as the purple one, noting they are now smaller, lack original components, and have altered shapes. People also frequently mention the use of cheaper ingredients like palm oil and wax, which they believe contributes to the waxy texture and unpleasant, artificial taste.

What people talk about most

Product

Customers had negative experiences with product, expressing significant disappointment with changes to taste,... See more

Quality

Clients share negative opinions on quality, with many expressing disappointment and disgust over the taste... See more

Price

People report negative experiences with price, often describing products as an "absolute waste of money" and... See more

Value for money

Consumers find value for money to be negative, with many expressing disappointment and calling the products... See more

Service

Reviewers express disappointment with the service, questioning why changes were made and asking for previous... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I bought a tin of over priced Quality Street for my aging parents as trip down memory lane for a Christmas family get together... What an utter disappointment!!! I haven't tried these sweets since the... See more

Rated 1 out of 5 stars

They're no longer exciting when you open the tub. Part of the excitement were the colourful, shiny wrappers. Okay, I can put up with that for environmental reasons, but the chocolate is also bad. I... See more

Rated 1 out of 5 stars

Every so-called chocolate from Quality Street tastes so disgusting it's a chore to finish a single one. Nestle are running the brand into the ground, but likely making 10x on every tub. Only Nestle is... See more

Rated 1 out of 5 stars

I no longer have any desire to eat Quality Street, because the wrappers are so ugly: Yuck! Why would anyone want to open a muddy-coloured, matte, ugly wrapper to eat the chocolate inside? All my in... See more


1.1

Bad

TrustScore 1 out of 5

683 reviews

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1.1

All reviews

(683)

217 reviews in the last 12 months

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Rated 1 out of 5 stars

Never tasted such awful “chocolates “

Never tasted such awful “chocolates “ . I’m 50 and we’ve had these at Christmas all my life. They used to be delicious but I can’t even eat them. They don’t even taste like chocolate any more. What a disappointment! The green triangles were my all time favourite. They leave an awful aftertaste now and taste of nothingness

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

NOT. A sweet in sight....

First time in a few years that someone has bought us this so called 'sweet'. Gone are the days of the tin, flimsy plastic now, the wrapping is absolutely rubbish and actually might taste better than the actual sweet. I'll wager Americans have taken the company over, and it can only go downhill from that mistake lol. The Purple one in particular, does not have an almond, the sizes are tiny, and not one of them taste like chocolate! Palm oil.....Terrible for you, and you should not have to actually eat that crap. I'll never try one again as I actually got sick eating them...... Christmas past has been robbed....
Stay away.

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

Foul tasting overpriced most…

Foul tasting overpriced most unimpressive purchase this Christmas found an old tin which had 2.2kg of real chocolates in compared to the 550grms of muck you get today ! Almost impossible to stomach a real waste of money! Make them taste like they used to and bring the big tin back too! Regardless of cost !

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

I loved these quality streets but…

I loved these quality streets but havent bought any until this yr.
My goodness what a SHOCK! Certainly need Renaming ! Sugary, non distinctive between one and another certainly not proper chocolate . These truly are diabolical ,not chocolates. Nasty cheap wrappers with equally cheap so called chocolates REFUND NEEDED ASAP!
DEFINATELY NOT QUALITY should be renamed INFERIOR STREET.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Dog turds in paper

Dog turds in paper. Not going to bother with the nostalgia claptrap, they're just smaller, more expensive, fowler and a massive disappointment.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

I have been buying Quality Street for…

I have been buying Quality Street for 40 years and prior to that had them every Christmas as a child. Never again, stunning but the contents are poor. Loads of the ones no one likes and limited of the best ones - I say limited - try two purple ones in 750g tin. Wrappers are cheap, quality poor, no taste to the coconut and all smaller in size. Not worth the purchase at all.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Quality Street are Rubish

Just tried a quality street sweet, in paper wrapping, in a cardboard box. To match the look of the product they have produced a product that is awful. Last time I will eat the product. Plan to throw them in the waste bin.

Rubbish

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Tastes awful, except the coffee creams.

I’ve just opened a tin of Quality Street that I purchased a few weeks ago at John Lewis. It was using their pick and mix, which I also did last year. Both myself and my parents can’t believe how bad they taste. The green triangles have a chemical taste to them and the others are bland. I don’t mind them changing the wrappers, but Nestle have interfered with the recipe too much. Ironically, the coffee creams, which came back last year exclusively to JL and Waitrose, and are also exclusive to them this year, taste great. They weren’t part of the JL pick and mix, so you have to buy them separately in a box.

Not quite as good as they used to taste, but still a damn site better than all the others. Why oh why do foreign companies stick their noses into British companies and then ruin them?

Quality Street needs to have the word “Quality”
removed from the title.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

(Lack of) Quality Street

(Lack of) Quality Street. What has Nestle done to these chocolates? They taste different and not in a good way. Greasy taste, lacking chocolate flavour, reduced size and texture of my once favourite chocolates. I will not purchase these again, in fact I wouldn’t even want these given to me free, due to the poor quality.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Nestle rubbish Qualitystreet

Nestle should change Qualitystreets name to Cheap street. Awful, I would rather pay more for quality. Not like they were in days gone by.
Unfortunately everything today is made cheaply, doesn't last and costs more in the long run.

December 21, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap and Nasty!

Ugly wrappers for the plebs. Sugar is cheap, so lots of sugar, palm fat is cheap, so palm/shea fat instead of cocoa butter. Salt is cheap, for flavour. I ate some, tasteless, over sweet, yuck, I felt guilty for putting such rubbish in my body, and slightly queasy. Nestle, like Mondelez, have cheapened the brands they have bought for maximum profits. Avoid, if you know what's good for you.

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Upon opening the plastic box

Upon opening the plastic box. Why not use tin? I found dull boring wrappers . But nostalgia make me buy them, happy memories when I was a child. The chocolate didn't taste nice( Purple one) But not long after eating them I got a blister on the I side of my cheek. I tried again the next day and the same thing happened so now I can't eat them anymore . Whatever is the new ingredient I am allergic to it. So I won't be buying them again.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

We were so disappointed with the…

We were so disappointed with the quality street we bought. The chocolates are much smaller, not as nice to taste and the wrappers are horrible. What has happened?, Cheap and nasty would be my comment abd we would not but them again.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

not quality anymore

What has happened to Quality street chocolates. They are awful. Small and cheap tasting. They changed the wrappers and now sell them in unrecycleable plastic pouches. I have been a fan all my life but will never buy them again have seen the product deteriorate over the years. Such a shame

December 23, 2025
Unprompted review

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