Store staff was rude and unhelpful. Especially Ali Dinesh. I understand furniture comes damaged. The store should understand people don’t like it. It seems they’d like you to accept whatever you’re de... See more
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Spoke to Kevin at the lake grove store who referred me to Renee next door at the outlet. Store she could not have made it easier showed me around different choices didn’t try to sell me something I di... See more
Company replied
I have visited the Raymour Outlet several times over the past year and a half. I have always had a very welcoming and no pressure experience with any and all staff! My salesperson is Pedro who h... See more
Company replied
The sales people, Christian Peña and his manager, Grace. They were outstanding!!
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3148 Middle Country Road, 11755, Lake Grove, NY, United States
- 6313893900
4.5
Excellent
91 reviews
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Hasn’t replied to negative reviews
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Poor customer service when there was a problem.
Called Store after unboxing item. There is noticible bubbling in the surface. The veneer isn't wood,it's contact vinyl. The store wants me to load this back up, drive 45 mins to the store, unload,then reload and hope this one is good when I get home. All the while I do not have a bedframe. Where is the customer service. Now I m stuck with a bedframe that looks like CRAP.
January 28, 2025
Reply from Raymour & Flanigan - Lake Grove Outlet
Dear Thomas,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you've encountered with your bedframe and the inconvenience it has caused. This is not the level of quality or service we strive to provide, and I understand your frustration.
We would like to make this right for you. Please reach out to our customer service team at your earliest convenience, so we can discuss a more convenient solution for you. We are committed to ensuring you are satisfied with your purchase and experience with us.
Thank you for bringing this to our attention, and we hope to resolve this matter promptly.
Sincerely,
Raymour & Flanigan Furniture and Mattress Outlet
Paulette is a superstar!
Paulette was amazing from beginning to end. She was friendly, knowledgeable and super helpful. She is a great brand ambassador. Her customer service skills are the reason we purchased on the spot. I plan on returning to Paulette in the near future to purchase more items for my home. She is an asset to your organization.
December 29, 2024
Eric was awesome,store nice and quite.
December 7, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Dear Customer,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Eric and enjoyed the peaceful atmosphere of our store. Your feedback means a lot to us, and we hope to see you again soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
The sales woman was very nice and…
The sales woman was very nice and showed me exactly what i was looking for, a pleasure to work with.
December 8, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Hi Caralin,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a pleasant experience with our sales team and found exactly what you were looking for. We strive to provide excellent service and it's wonderful to know we met your expectations. We hope to see you again soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
KK knew exactly what we were looking…
KK knew exactly what we were looking for which made for an excellent shopping experience.
November 29, 2024
Unprompted review
Reply from Raymour & Flanigan - Lake Grove Outlet
Hi Christine,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that KK was able to assist you perfectly and make your shopping experience excellent. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Wonderful service
November 25, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Dear G. Deneeve,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a wonderful experience with our service. Your satisfaction is our top priority, and it's always rewarding to know when we've met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I was very happy with Eric Osei Asante…
I was very happy with Eric Osei Asante sales man in the outlet he was very caring seeing I had a problem walking got me a wheelchair he was very polite and making sure I got what I wanted he was so helpful thank you
November 19, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Hi Elizabeth,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Eric provided you with such attentive and caring service. It's wonderful to know that he went above and beyond to ensure your comfort and satisfaction. We'll be sure to pass along your kind words to him. We look forward to serving you again in the future!
Best regards,
Ashley F.
Raymour & Flanigan Furniture and Mattress Outlet
Harry was a great salesman, came up and helped us out right away and told us about different areas in the store to look at different things
The experience was great walked into the store and gentleman came up to us very nice. His name was Harry. He explained us different prices on couches and sets. It was a lot of help nice man and very helpful and knowledgeable.
November 16, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Hi Michael,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Harry was able to assist you effectively and provide you with the information you needed. It's wonderful to know that his knowledge and helpfulness made your visit enjoyable. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Our sales agent Samantha Burden made…
Our sales agent Samantha Burden made our shopping at the Lake Grove store the most pleasant experience. Samantha was very understanding as to what we were looking for and directed us directly to the right furniture. Samantha was the best sales person we have ever had.
October 24, 2024
Unprompted review
Reply from Raymour & Flanigan - Lake Grove Outlet
Dear John,
Thank you so much for sharing your wonderful experience at our Lake Grove store! We're thrilled to hear that Samantha made your shopping experience so pleasant and was able to guide you to the perfect furniture. Your kind words about her understanding and assistance mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Lake Grove Outlet
Hi George,
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Pedro provided you with excellent service. Your kind words and high rating mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
sales person was pleasant easy to talk…
sales person was pleasant easy to talk with no pressure.
October 2, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Hi Tony,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a pleasant and pressure-free experience with our sales team. We strive to make every visit as comfortable and enjoyable as possible. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Got a good Sofa at good price.
September 25, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Thank you, Brian, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Salesman was very receptive to our…
Salesman was very receptive to our needs demonstrated the product with knowledge
Made the entire process Very easy
September 22, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Thank you so much for your review, Joel! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Sales associate Don was professional
Sales associate Don was professional, friendly and knowledgeable.
September 8, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Dear Lindsay,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Don provided you with professional, friendly, and knowledgeable service. We strive to offer the best customer experience, and it's wonderful to know that Don met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
When arriving at the store I was…greeted with a friendly hello
When arriving at the store I was greeted by Pedro. He asked if I needed help. I said I was interested in buying a twin sleep sofa. I selected the one I wanted and went on my way.
August 30, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Dear Christine,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Pedro was able to assist you in finding the perfect twin sleep sofa. Your satisfaction is our top priority, and it's wonderful to know that your visit went smoothly. We hope you enjoy your new sofa and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Lake Grove Outlet
Hi Karen,
Thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with our sales team. If there's anything more we can do to make your next visit even better, please let us know. We look forward to seeing you again soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Lake Grove Outlet
Dear Dorothy,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our sales team. It's always our goal to provide friendly and helpful service to our customers. We look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
There is a store near me
There is a store near me. But it was not available so i have to drive to a further destination to pick up dresser
July 7, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Thank you so much for your review, Anthony! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Salesman was nice manager who worked…
Salesman was nice manager who worked with us was nice. Little brat girl behind the counter was nasty. When we came up she was short and nasty to the sales person. I noticed it right off. She then got nasty and short with me when we were dealing with credit. She has no business dealing with the public, not a nice girl. Would stop me from going in there again, would not want to deal with her
June 15, 2024
Reply from Raymour & Flanigan - Lake Grove Outlet
Hi Thomas. We are so sorry for the poor experience you have had with us. We'd like to get you in touch with our Customer Care team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with your name, the phone number associated to your account and your order details so we can try to resolve this for you. Please be sure to include a brief description of this issue. Thank you!
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