Raymour & Flanigan - Lake Grove Outlet Reviews 

91
TrustScore 4.5 out of 5

4.5

3148 Middle Country Road, 11755 Lake Grove, NY, US


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Rated 1 out of 5 stars

Store staff was rude and unhelpful. Especially Ali Dinesh. I understand furniture comes damaged. The store should understand people don’t like it. It seems they’d like you to accept whatever you’re de... See more

Rated 5 out of 5 stars

Spoke to Kevin at the lake grove store who referred me to Renee next door at the outlet. Store she could not have made it easier showed me around different choices didn’t try to sell me something I di... See more

Company replied

Rated 5 out of 5 stars

I have visited the Raymour Outlet several times over the past year and a half. I have always had a very welcoming and no pressure experience with any and all staff! My salesperson is Pedro who h... See more

Company replied

Rated 5 out of 5 stars

The sales people, Christian Peña and his manager, Grace. They were outstanding!!


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 3148 Middle Country Road, 11755, Lake Grove, NY, United States

  • 6313893900

4.5

Excellent

TrustScore 4.5 out of 5

91 reviews

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4.5

All reviews

(91)

4,213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpfull salesman .

Very helpfull salesman .

June 3, 2024
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Reply from Raymour & Flanigan - Lake Grove Outlet

Thank you so much for your review, Steven! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great customer service.

Great customer service.
The sales man gave is space to look around the store. Was very helpful and had very good customer service skills.

May 27, 2024
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Reply from Raymour & Flanigan - Lake Grove Outlet

Hello Mary! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

The gentleman who on us was very…

The gentleman who waited on us was very polite and helpful . We found what we were looking for!

May 15, 2024
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Reply from Raymour & Flanigan - Lake Grove Outlet

Hello Richard Phillips We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

Tania was helpful

Tania was helpful and confident that she’d help us find something. She was right!

March 2, 2024
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Reply from Raymour & Flanigan - Lake Grove Outlet

Thank you so much for your review, Allison! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great selection to choose from

Excellent service no pressure to buy When I was ready to buy he answered all my questions It was a pleasure to do business with your salesperson

February 20, 2024
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Reply from Raymour & Flanigan - Lake Grove Outlet

Hello Richard Lanigan! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

Rated 5 out of 5 stars

Harry was the best

Harry, the salesman, was great! Very knowledable, up front and honest.

February 7, 2024
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Reply from Raymour & Flanigan - Lake Grove Outlet

Thank you so much for your review, Ken! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The gentleman that helped was very kind…

The gentleman that helped was very kind and helpful in helping me with my purchase and explaining how it was wrung up on the computer.

February 4, 2024
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Reply from Raymour & Flanigan - Lake Grove Outlet

Hello Laura Metzger! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

Rated 5 out of 5 stars

Eric

Eric, our salesperson, introduced himself and didn’t follow us around but was nearby when we had questions. He explained the delivery process and the warranty. I would seek him out again!

November 3, 2023
Rated 5 out of 5 stars

Raymour Outlet Lake Grove Pedro Excellent Consultant!

I have visited the Raymour Outlet several times over the past year and a half. I have always had a very welcoming and no pressure experience with any and all staff!

My salesperson is Pedro who happens to be the store Lead Home Furnishings Consultant! Pedro is always so patient, helpful and provides insight whenever I request. He goes above and beyond to really be sure you have the best possible experience and are satisfied! It is always a pleasure to see him and he is never a pressuring person and a true asset to the Raymour corporation. Thanks for all you do Pedro! I truly appreciate!

Debbie R.

October 11, 2023
Unprompted review
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Reply from Raymour & Flanigan - Lake Grove Outlet

Hello Debbie! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Pleasent experience

The sales person was very helpful,pleasant and polite, not pushy,and gave me my space which is important to me

September 4, 2023
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Reply from Raymour & Flanigan - Lake Grove Outlet

Thank you for your review, Elene. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars
Raymour & Flanigan - Lake Grove Outlet logo

Reply from Raymour & Flanigan - Lake Grove Outlet

Hello Thomas Allegra! Thank you for your kind words, we are pleased to know that our sales associate did a great job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Eric was helpful and explained our…

Eric was helpful and explained our purchase thoroughly.

August 28, 2023
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Reply from Raymour & Flanigan - Lake Grove Outlet

Thank you so much for your review, Timothy! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Spoke to Kevin at the lake grove store…

Spoke to Kevin at the lake grove store who referred me to Renee next door at the outlet. Store she could not have made it easier showed me around different choices didn’t try to sell me something I didn’t want. I’m sure I’ll be happy with my new recliner when they deliver it next week. If I need anything else I won’t hesitate to shop there again.

August 20, 2023
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Reply from Raymour & Flanigan - Lake Grove Outlet

Thank you so much for your review, Peter! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The sales people knew when to talk to…

The sales people knew when to talk to me and when to leave me to think.

August 9, 2023
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Reply from Raymour & Flanigan - Lake Grove Outlet

Thank you, Frederick, for your review! It's great to hear that we did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Renee

Renee, our salesgirl, was excellent. Had great personality and very helpful.

July 9, 2023
Rated 1 out of 5 stars

Failure to Provide $100 Reward - I purchased a mattress at the Lake…

I purchased a mattress at the Lake Grove location on 5/4/23. The salesperson, Marleen Shillingford, said I would receive a $200 Mastercard gift card as a reward for the purchase. I received a $100 gust card about 2 weeks ago. I have spoken with the salesperson twice, 5/30/23 and 5/24/23, and she assured me she was working with a manger to resolve the matter. As if today 5/31/23, I still have not received the $100 Mastercard reward.

May 30, 2023
Unprompted review
Raymour & Flanigan - Lake Grove Outlet logo

Reply from Raymour & Flanigan - Lake Grove Outlet

Thank you so much Donna for taking the time to leave a review about your experience. We apologize for any inconvenience caused by the delay in receiving your $100 Mastercard reward. We appreciate your patience and will work diligently to resolve the issue as soon as possible. We will do our best to make sure this issue is resolved as soon as possible. Please e-mail RFCare@raymourflanigan.com with your account details, including name and phone #, so we can try to make this right for you. Thank you!

Rated 5 out of 5 stars

Salesman Joe G

Joe was very helpful in helping me to decide on furniture for my den. He worked within the room dimensions I gave him and provided helpful tips on what type of furniture would work for my likes. The furniture was delivered today and I couldn't be happier. Thank you Joe!

February 26, 2023
Unprompted review

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