Raymour & Flanigan - Millbury Reviews 88

Drew my salesman was amazing. HE Went above and beyond his standards. He even came in on his day off to today to expedite the sale.

ABSOLUTELY TERRIBLE – DO NOT DO BUSINESS HERE - ZERO STARS

This has been, without question, the most frustrating, disorganized, and incompetent experience I have ever had with any company. We went to the Millbury Raymour & Flanigan expecting to buy quality furniture. The salesman confidently sold us what he called their “best” bedroom set, which turned out to be a complete joke. First delivery only the couches show up. We call and are told the rest of the order was never even processed. That alone should have been a red flag, but it only got worse from there. Next delivery: missing dresser and a damaged chest. Then again. And again. And again. Eight separate delivery attempts and they STILL couldn’t get it right. Every single chest arrived damaged. That’s 9 days of taking time off work for a company that clearly has zero quality control and no respect for its customers’ time. After the 8th failure, we demanded an exchange. They sent us an hour away to Warwick, RI, where we wasted 5 hours of our day, only to be blindsided with a demand for over another $4,000. Nearly double the original cost. No one mentioned that beforehand completely misleading and unacceptable. We were baffled at how another set could be so much more when we thought we were getting one of the best sets. Their response to this was “We apologize your salesman doesn’t have great product knowledge.” That’s not an explanation that’s an admission of how poorly this place is run. We were forced into a 9th delivery - still not right. After over 2 months of dealing with this mess, we scheduled a repair, only for them to cancel the day before because they “overbooked,” and push us out another 2 weeks like our time means nothing. We’ve asked to speak to a manager 8–10 times—and have been completely ignored. No callbacks, no follow-up, nothing. At every single step, this company has failed—sales, ordering, delivery, customer service, and management. Damaged products, repeated mistakes, wasted time, zero accountability, and complete disregard for customers.

This isn’t just bad service—it’s a complete failure and disgrace of a business.

Avoid this place at all costs!!!!

Excellent sales person. Very knowledgeable. They had exactly what we were looking for with an excellent sale.

Picked up a kitchen chair . Got there and it’s not put together. Wasn’t expecting that! Get home to put it together and the guy didn’t give me all the wood parts that hold the legs together!!so another trip to the store🤬🤬🤬

Johnna, our sales rep, was professional, helpful, and friendly. She showed us several fabrics and took the time to explain the differences in quality and durability. She listened carefully to what we were looking for and offered thoughtful suggestions without any pressure. Her knowledge and patience made the entire experience easy and enjoyable. Steve

I would not recommend purchasing any furniture from this store. We were looking for a new sofa and finally found one weeks later it arrived. Delivery guys moved fast in and gone. A few days later we discovered that one of the arms was not connected. Sofa comes in 4 pieces and was already put together before it was delivered. I figured I would just hook it on myself only to find that one of the supports was not put on correctly. One of the screw was half way in and head broken off and the other screw split the wood inside and just falls out. I called about what I discovered and was asked to send pictures and we would get a call back. It was a Friday and we never got a call. I called again the following week and was told a service person has to come out to look at it. Two weeks later the person comes out. He wanted to take the fabric apart and add a piece of wood to screw support into. We thought that is unacceptable we paid good money for this sofa to have patched together like that. He agreed and said someone will contact us. Yet another week goes by and no call. I call again and was told that they see the appointment for service but no notes from the service person. Was told that his phone was not working right and that they have a new computer system that they are having trouble with. Service department said they will call me back. Most likely I'll have to call them back again. This has been a nightmare. Not to mention we paid for a sofa we can not use. I would never buy from here again and advise you to do the same unless you want go round and round with customer service if you have an issue. We understand that mistakes happen over month and multiple calls to try and resolve.

Drew was a get person to work with. Friendly and knowledgeable. Give him a raise.

Great experience!

Had to get something sight unseen. Hope it will be good upset with the first purchase because the salesman sold me something I didn’t want and called it a plush mattress not a soft one and it was way too soft. I wake up with a back ache everyday.

I have never shopped at Raymour & Flanigan before, but I’m glad I did! I originally stopped in to see the items for the Memorial Day Sale event. I ended up with a customizable buildable sectional couch with built in chaise storage, The Barry. I’m so excited to receive my new couch and love that I can separately purchase more pieces to make it larger in the future! Johnna was very helpful and patient while I browsed around the store. She is very knowledgeable and professional. She explained the care package perfectly and I would recommend Raymour & Flanigan to my friends and family.

Great experience.

Peter was professional and kept his distance until we needed his assistance. He also put up with us changing products without any problems.also made the checkout process easy. Plus we were able to get all of the pieces we wanted

Went in to buy a mattress and bed frame on Friday night. Danny helped us out and made the process so easy! He found the best mattress for us and got us on our way. Would highly recommend the store and definite ask for Danny.

We were not followed around while shopping. The salesperson did the right amount of being available without hovering.

Peter, he was very thoughtful and made sure I got the right bed. Thank you Peter, you’ll be seeing me in the near future for some family room furniture 😜

Sales person was professional, informative, helpful, not pushy. Listened to what I wanted and guided me to the appropriate products. Enjoyable experience.

Very nice products, customer service and delivery drivers. Great experience all around.

Drew had good product knowledge and knew what was best for my sleep patterns.

Mike S.

Staff is very friendly and helpful without being intrusive! We never felt rushed or pressured in any way. We dealt primarily with Drew and a woman whose name we can't recall, but she was very good too. Drew was who we closed the deal with and he was professional and terrific. We love our new couch and are looking forward to the new chair we also ordered!