Raymour & Flanigan - Millbury Reviews 

97
TrustScore 4.5 out of 5

4.3

70 Worcester-Providence Turnpike, 1527 Millbury, MA, US


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Rated 5 out of 5 stars

The process was very easy. The sales person I dealt with was very knowledgeable and answered all my questions. I really appreciated all the help. I ended up buying a lot more furniture than I expec... See more

Rated 4 out of 5 stars

Scott was wonderful to work with. There was no pressure. The furniture I wanted was going to take 2 months to come in, so that was my only disappointment. I selected a different color and the delivery... See more

Rated 5 out of 5 stars

Everything from the purchase to the delivery was awesome. The salesman, Mike Smith was very helpful and pleasant to deal with. And the women, I’m sorry I can’t remember her name, he asked to come co... See more

Company replied

Rated 5 out of 5 stars

I recently needed to do a mattress swap under the warranty that Raymour and Flanigan has. The service I experienced from the manager Alex and the sales representative Johnna was sincere, professional... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 70 Worcester-Providence Turnpike, 1527, Millbury, MA, United States

  • 5085815299

4.3

Excellent

TrustScore 4.5 out of 5

97 reviews

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4.3

All reviews

(97)

4,121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We thought th salesman was…

We thought th salesman was cordial,honest and helpful. We believe he was looking out for our best interest and answered all our questions to his best abilities.

January 9, 2023
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Reply from Raymour & Flanigan - Millbury

Thank you so much for the kind review! We are delighted to hear that our salesman was helpful and honest in addressing all your questions. We look forward to serving you in the future. -Jeff V.

Rated 4 out of 5 stars

I was helped as soon as I walked in the…

I was helped as soon as I walked in the door, and since I knew what I was there for it made my visit very easy. Staff is always helpful.

December 27, 2022
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Reply from Raymour & Flanigan - Millbury

Thank you Donna Barber for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Great help with selecting the best product for my needs.

December 9, 2022
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Reply from Raymour & Flanigan - Millbury

Thank you Joe Ramos for your kind words. It's great to hear our team was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

I had a great experience when I can in…

I had a great experience when I can in to visit the show room. Very nice salesman who was knowledgeable and explained the details of the furniture I was buying and walked me through the process. This is my second purchase with the store and I would definitely shop again with you guys.

September 10, 2022
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Reply from Raymour & Flanigan - Millbury

Thank you Lora Woeller for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

I LOVE this place so much!

I LOVE this place so much!! Drew is amazing 🌟and helped me pick out my furniture for my new apt. They have a kitty of nice stuff and in stock too! I ordered a couch and it is coming in less than a week. I went back today and ordered my dining room set and a coffee table with a rug and i plan on going back for everything else! 😊 they make the payment easy with the knowledge and care knowing that it is a large purchase and may have to call your bank. They are all very knowledgeable kind patient and caring. By far the best customer service I have ever received ! Thank you a 1000x

September 8, 2022
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Reply from Raymour & Flanigan - Millbury

Thank you Lavonne Centeno for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Excellent experience on my first visit to the store…

I already had in mind what I was going to buy when I came to the store. The gentleman who worked with me was respectful, helpful and friendly throughout the experience. It was my first time in the store and thanks to the level of comfort that I felt during this visit, I would definitely consider R&F for any future furniture needs.

September 5, 2022
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Reply from Raymour & Flanigan - Millbury

Thank you Maria for your kind words. We're glad to hear that your salesman was so helpful and friendly!! We hope you enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

True pros

True pros. Never overpowering. Got us all the answers we needed. Also got us right in line with out price point. Very transparent and accommodating. Highly recommend.

August 15, 2022
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Reply from Raymour & Flanigan - Millbury

Thank you for your review, JMA! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Millbury

Thank you Tom Wilson for your great review. We are thrilled to hear that your sales person was exceptional! Enjoy your new furniture. -Jeff V.

Rated 3 out of 5 stars

I just think it's sad that you charge a…

I just think it's sad that you charge a 40% restocking fee after only having the chair 3 weeks! However, the sales people at the Millbury, MA Raymour & Flanagan are super friendly and very helpful!!

I just am not a fan of your refund policy!

July 5, 2022
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Reply from Raymour & Flanigan - Millbury

Hi Patricia. We are sorry to hear you weren't satisfied with your chair and the refund policy. If you would like to talk with us further about your concerns, please email us at rfcare@raymourflanigan.com. Thank you. -Jeff V.

Rated 5 out of 5 stars

I can only say it was a blessing when…

I can only say it was a blessing when I walked in your Store !your personell is very helpful and professionell. But the also been there for me to buy a mattress while Iam not able to go to the store I thank Andrew for making my shopping so pleasant ! I will refer your Store anywhere!!!‘

Thank. you Raymor & Flanigan. Personell

July 26, 2021
Rated 5 out of 5 stars

Always a great experience

Always a great experience! Staff is so helpful
And the manager, Suzanne, is so accommodating!

May 1, 2021
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Reply from Raymour & Flanigan - Millbury

Hi Jeannie! Thank you for your excellent review! We hope you're enjoying your new furniture!

Rated 3 out of 5 stars

my experience with the store and staff…

my experience with the store and staff was fine. The expected delivery has been a problem. At purchase we were told of a March delivery, then April and now May. Our question is were these delivery issues known at the time of sale and kept from us to close the sale. Just alot of excuses

March 19, 2021
Rated 5 out of 5 stars

Karen was pleasure to work with no…

Karen was pleasure to work with no pressure and kept checking in. Our daughter is moving into a new apartment and we will be heading back and asking for Karen!!

March 19, 2021
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Reply from Raymour & Flanigan - Millbury

Hello Wendy! Thanks for telling us about your shopping experience. We appreciate you shopping with us! -MR

Rated 5 out of 5 stars

The manager

The manager, sales people and customer service support team are amazing.

March 18, 2021
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Reply from Raymour & Flanigan - Millbury

Hello Grace! Many thanks for reviewing your experience with Raymour & Flanigan! Thank you for shopping with us! -MR

Rated 5 out of 5 stars

Great Selection, and Great Sales Consultants

Charlene at the Millbury location is fantastic. She is prompt, fair, and no BS. She was instrumental in helping us understand how to evaluate furniture (wood type, joint types, etc), and also took the time to understand what we were actually solving for. Because of her work, we were able to quickly come to a decision, and buy very easily. With more than fair financing options, we are very satisfied with our experience and will continue to go to Charlene for our furniture needs. Highly recommended

February 13, 2020
Unprompted review
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Reply from Raymour & Flanigan - Millbury

Hello Tyler! Thanks so much for taking the time to leave us such a well-thought-out review about your shopping experience! We hope to see you again soon! -MR

Rated 5 out of 5 stars

Great experience at raymour and…

Great experience at raymour and Flanigan!!! Customer service was grea, couch was delivered and I love it!!!!

August 21, 2019
Unprompted review
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Reply from Raymour & Flanigan - Millbury

Hi Jennifer! Many thanks for your 5-star review! We hope you enjoy your new furniture! -MR

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