Raymour & Flanigan - Millbury Reviews 

97
TrustScore 4.5 out of 5

4.3

70 Worcester-Providence Turnpike, 1527 Millbury, MA, US


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See what reviewers are saying

Rated 5 out of 5 stars

The process was very easy. The sales person I dealt with was very knowledgeable and answered all my questions. I really appreciated all the help. I ended up buying a lot more furniture than I expec... See more

Rated 4 out of 5 stars

Scott was wonderful to work with. There was no pressure. The furniture I wanted was going to take 2 months to come in, so that was my only disappointment. I selected a different color and the delivery... See more

Rated 5 out of 5 stars

Everything from the purchase to the delivery was awesome. The salesman, Mike Smith was very helpful and pleasant to deal with. And the women, I’m sorry I can’t remember her name, he asked to come co... See more

Company replied

Rated 5 out of 5 stars

I recently needed to do a mattress swap under the warranty that Raymour and Flanigan has. The service I experienced from the manager Alex and the sales representative Johnna was sincere, professional... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 70 Worcester-Providence Turnpike, 1527, Millbury, MA, United States

  • 5085815299

4.3

Excellent

TrustScore 4.5 out of 5

97 reviews

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4.3

All reviews

(97)

4,094 reviews in the last 12 months

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Rated 5 out of 5 stars
Raymour & Flanigan - Millbury logo

Reply from Raymour & Flanigan - Millbury

Hello Peter Eberl! Thank you for your feedback. Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!

Rated 5 out of 5 stars
Raymour & Flanigan - Millbury logo

Reply from Raymour & Flanigan - Millbury

Hello Helene Chadwick! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Helpful Folks & great prices

Both the manager & our salesperson were so nice & helpful. Not pushy at all, they helped me stay within budget & find a new bedroom set. Best part is it will be delivered in only two days!

July 29, 2023
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Reply from Raymour & Flanigan - Millbury

Thank you for your review, Elizabeth! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars

Angela in Millbury Customer Care is…

Angela in Millbury Customer Care is superb! Love my purchases, and when any issues, questions or concerns arise, Angela and her team go over and above to assure the best ever resolution with their outstanding customer support. Thank You Angela and the R&F customer care team!

July 28, 2023
Unprompted review
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Reply from Raymour & Flanigan - Millbury

Thank you for your review, K W! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 1 out of 5 stars

I am amending my previous review in…

I am amending my previous review in light of new circumstances. One month after the purchase of a Beautyrest Harmony Lux Carbon Series Plush Pillow Top mattress, I returned to the store because my mattress was caving in. I was emailed directions on how to measure this with a long stick and ruler. This is not an adequate way to measure due to the pillow top memory. However, all you have to do is lay on the bed to feel how far it has caved. Please note that I only weigh 135# and not 200. And this is after 1 month. I am concerned after reading other reviews that they will gaslight me and not honor my request to return this defective product. Stay tuned. Someone is coming to view the mattress this week.

June 23, 2023
Unprompted review
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Reply from Raymour & Flanigan - Millbury

Hi Cathy. We are sorry to hear about the issue you are having with your mattress and the inconvenience it has caused. We'd like to see how we can help! Please email us at rfcare@raymourflanigan.com with your sales order details, including phone number associated with your account and a brief description of the issue you are experiencing. Thank you!

Rated 5 out of 5 stars

Good selection

Good selection; knowledgeable sales person. high quality projecut.

July 7, 2023
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Reply from Raymour & Flanigan - Millbury

Thank you Carol for your review. We're happy to hear you found our service and selection to be outstanding!! We hope to see you again.

Rated 5 out of 5 stars

We were greeted at the door

We were greeted at the door. Linda S., was a great sales women, provided me with information, selections were numerous and she help make my buying experience a pleasant one.

July 4, 2023
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Reply from Raymour & Flanigan - Millbury

Thank you so much for your review! It's great to hear that your sales person, Linda, did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Helpful

Helpful, pleasant, knowledgeable sales staff. Store had what I wanted at Blackstone Valley Mall in Millbury

July 2, 2023
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Reply from Raymour & Flanigan - Millbury

Thank you so much, Maryanne, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Friendly

Friendly, helpful and informative. Most of all, when we asked to look around without being followed around they obliged and allowed us to feel more comfortable looking on our own. Thank you

June 17, 2023
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Reply from Raymour & Flanigan - Millbury

Thank you for taking the time to leave a review, Jaruda! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture.

Rated 5 out of 5 stars

Great experience

Our consultant Nancy Renaud was very helpful. I appreciated how she did not hover over me the whole time I was shopping but was ready to help at any moment. The store manager was also pleasant and helpful as was the woman who checked us out.

April 25, 2023
Rated 5 out of 5 stars

Excellent

I was able to order the items I was interested in over the phone. I had visited your website many times and finally called and spoke to John in Sales. He was very patient and helpful. I was able to consult my computer and John his tablet and we worked out an order. I was pleased to have been able to do it this way since we had just had a large snowstorm and this made things easy. I look forward to the delivery.

March 15, 2023
Rated 5 out of 5 stars

Everything from the purchase to the…

Everything from the purchase to the delivery was awesome. The salesman, Mike Smith was very helpful and pleasant to deal with. And the women, I’m sorry I can’t remember her name, he asked to come consult was also very knowledgeable and help with a few details.
The delivery was on time quick and efficient.
We couldn’t be happier with our new furniture. I highly recommend this store

January 15, 2023
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Reply from Raymour & Flanigan - Millbury

Thank you for your excellent review Mary Kirk. We're glad to hear you had a great experience from start to finish! Enjoy your new furniture. -Jeff V.

Rated 4 out of 5 stars

John the salesman was great

John the salesman was great. He helped me pick the color from a design perspective that would go with my decor. Very personable and made me feel comfortable.

January 21, 2023
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Reply from Raymour & Flanigan - Millbury

Thank you Anne Badzmierowski for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

We went in looking for a full size…

We went in looking for a full size sleeper love seat. We were greeted as we came in and the woman was extremely helpful and showed us exactly what we wanted. She was pleasant and made the transaction quick and smooth.

January 16, 2023
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Reply from Raymour & Flanigan - Millbury

Thank you so much for taking the time to leave a review! We are delighted to hear that you had a positive experience with our team member. We pride ourselves on providing excellent customer service, and we are glad to see that you felt that during your visit. We hope to see you again soon! -Jeff V.

Rated 5 out of 5 stars

Linda was wonderful

Linda was wonderful. Everyone there was wonderful. It was great experience.

December 17, 2022
Raymour & Flanigan - Millbury logo

Reply from Raymour & Flanigan - Millbury

Thank you Tanya Grabowski for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

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