The process was very easy. The sales person I dealt with was very knowledgeable and answered all my questions. I really appreciated all the help. I ended up buying a lot more furniture than I expec... See more
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Scott was wonderful to work with. There was no pressure. The furniture I wanted was going to take 2 months to come in, so that was my only disappointment. I selected a different color and the delivery... See more
Everything from the purchase to the delivery was awesome. The salesman, Mike Smith was very helpful and pleasant to deal with. And the women, I’m sorry I can’t remember her name, he asked to come co... See more
Company replied
I recently needed to do a mattress swap under the warranty that Raymour and Flanigan has. The service I experienced from the manager Alex and the sales representative Johnna was sincere, professional... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
70 Worcester-Providence Turnpike, 1527, Millbury, MA, United States
- 5085815299
4.3
Excellent
97 reviews
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This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Awesome customer service
Awesome customer service, staff very friendly and knowledgeable about merchandise.
August 11, 2024
Reply from Raymour & Flanigan - Millbury
Dear Maria,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and found our staff to be friendly and knowledgeable. Your kind words mean a lot to us, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Karen was very friendly and was able to…
Karen was very friendly and was able to answer most of my questions. I was somewhat disappointed in not being able to get a better idea of the fabric or the firmness of the cushions, since the couch was available only online, and nothing from the same manufacturer was in store.
August 10, 2024
Reply from Raymour & Flanigan - Millbury
Dear Laurie,
Thank you for taking the time to share your feedback with us. We're delighted to hear that Karen provided you with friendly and helpful service. We understand how important it is to experience the fabric and firmness of a couch before making a purchase, and we apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our offerings and customer experience. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Millbury
Thank you, Barry, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Very helpful and pleasant staff
Very helpful and pleasant staff. Brought me to all available options matching my needs and gave very good information without pressuring me to make a commitment.
June 11, 2024
Reply from Raymour & Flanigan - Millbury
Hello Jaquelene Kelly Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
I found the store to be very well laid…
I found the store to be very well laid out. My wife and I walked thru the entire store looking at different items we were interested in this took around thirty minutes. In that time frame not one of the four to five sales personal that were there approached us to see if we needed any assistance. Most where sitting looking at their phones. We finally approached a women Nancy she apologized for nobody greeting or helping us. Nancy then proceeded to do all she could to assist us in our choices she was helpful and knowledgeable. Nancy's help would be the reason we would return when we need more furniture in the future. This occurred on a Thursday afternoon and for most of our time in the store we were the only customers.
June 7, 2024
Reply from Raymour & Flanigan - Millbury
Hi Michael. We are very sorry to hear about this experience you had with us! If you would like to talk with us further about your concerns, please email your details, including the phone number associated with your account and a brief description of the issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our leadership team. Thank you!
Chris was excellent!!
May 28, 2024
Reply from Raymour & Flanigan - Millbury
Hello James Stolberg! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Chris was amazing
Chris was amazing, he walked us through the mattress choices and features until we could make an informed decision. No high pressure tactics…he was so helpful with everything…it felt like a visit with a new friend… hang on to him!
May 1, 2024
My experience was made better by Julie…
My experience was made better by Julie Fredette. She had the patience to walk me through a lot of questions and my ever flip flopping. I even went back the next day and changed the order with her with No Problem at all. I really appreciate all the time and energy she spent with us. She is a great asset to the company. Keep on Smiling Julie!!! Thank you for a great shopping experience.
April 14, 2024
Reply from Raymour & Flanigan - Millbury
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Easy of online ordering!
April 5, 2024
Reply from Raymour & Flanigan - Millbury
Hello Nanci Diamond! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Very good help from Chris the person…
Very good help from Chris the person who took my order.
March 17, 2024
Reply from Raymour & Flanigan - Millbury
Hello Steve Johnson! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Welcoming atmosphere and no high pressure sales pitches
The layout, the crisp clean atmosphere, the prices and ESPECIALLY the salesman, Chris. Absolutely the best sales experience I have EVER had. Will ask for him every time we return for much more furniture replacements. Even the checkout woman, Angela? was very very pleasant, even mentioned she loved working there after we asked how long the store has been there.
February 19, 2024
Reply from Raymour & Flanigan - Millbury
Hello Maura Conlon! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Website problems - pages missing
The website itself offers decent features, and I ultimately ordered a sofa and loveseat online. However, when I was in the store and after I received emails from you with a link to track my deliver, I got messages saying "Whoops! That page is missing."
In the store I scanned the QR codes for the living room sets I was interested in - Delilah, Beeker Street, Petunia. All of them gave the "whoops" message.
February 18, 2024
Reply from Raymour & Flanigan - Millbury
Hello Janet Fell. We sincerely apologize for the issue you are experiencing with our website We'd be happy to get this resolved for you!. Please email us a brief summary of the issues to rfcare@raymourflanigan.com and a leader will reach out shortly. Thank you!
The salesman who helped me was very…
The salesman who helped me was very pleasant and not intrusive. He let us wander, but was available to look up information. I would have liked for more of your products to be in the showroom, but I understand that's impossible.
February 9, 2024
Reply from Raymour & Flanigan - Millbury
Thank you, Cindy, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Look no further
I had gone to three stores looking for a bedroom set. This was my fourth stop and what a difference I love the layout of the store. Nancy was very helpful and I found a set I loved I think the prices are great and so is the quality of the furniture. next time I need something I’ll stop here first.
January 10, 2024
Reply from Raymour & Flanigan - Millbury
Thank you so much for your review, Sandy! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Sales person was very helpful
Sales person was very helpful, asking me what I needed and then showing me exactly what choices there were. She had many helpful suggestions.
October 29, 2023
Reply from Raymour & Flanigan - Millbury
Hello Kathy! Thank you for your kind words, we are pleased to know that our sales associate was so helpful picking out furniture!! We hope you're enjoying your new furniture. Thank you!
I was happy they had the product that I…
I was happy they had the product that I wanted to buy
October 14, 2023
Reply from Raymour & Flanigan - Millbury
Hello Rhonda Mosso! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
I shopped online
I shopped online, found the bed style I was looking for, and will pick it up within a weeks time. Received a follow up email.
September 29, 2023
Reply from Raymour & Flanigan - Millbury
Hello Cheryl Gerwatowski! Thank you for your feedback. \We're glad you had such a good experience with us. Thank you! We hope you enjoy your new furniture!
Reply from Raymour & Flanigan - Millbury
Thank you for your review, Steven. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!
John Lenis is fantastic!
John Lenis was our salesperson and I cannot say enough about how helpful he was! He literally move furniture around the store so that we could get a true vision of how the furniture would look in our home. His advice was right on target and greatly appreciated!
September 4, 2023
Reply from Raymour & Flanigan - Millbury
Thank you for your review, Carole. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!
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