Paula helped out a week prior and was so patient finding us a set that fit our style and needs. After measuring, we waited until she was working again to come back with a few additional questions and... See more
Company replied
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See what reviewers are saying
mattress is great .aggravated that i was charged 225 dollars for a mattress cover that i saw priced at 105 dollars at another retailer. You made money on me on this purchase why did you have to charge... See more
Company replied
We purchased a sectional 5 years ago with Platinum Protection. It has held up great but the cushions started to wear; Raymour came 2 x over the course of 3 years and refilled them. The 3rd time I cal... See more
Company replied
Carmella Lonzi was very knowledgeable about all the various types of mattresses, and what would be especially good for my body type. She spent a lot of time with me going back and forth between mattr... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3770 Union Road, 14225, Cheektowaga, NY, United States
- 7163915540
4.8
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 1 week
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Great service!
May 25, 2026
Very friendly and helpful salesman
Very friendly and helpful salesman, Alex was so much help and patient. Would love working with him again...highly recommend!
May 19, 2026
Our salesman was very courteous and…
Our salesman was very courteous and knowledgeable. Customer service was great from everyone there.
April 11, 2026
Salesperson was very knowledgeable and…
Salesperson was very knowledgeable and helpful.
February 25, 2026
Saleswoman
October 7, 2025
Speedy Delivery
Fast delivery and the service men were very polite, handled merchandise with care and quick with setup! 5 stars all around !!
September 28, 2025
Paula the sales associate was friendly
Paula the sales associate was friendly, kind and patient and knowledgeable as to her products.
September 30, 2025
I am a repeat customer
I am a repeat customer and Tom is always a pleasure to work with. He listens to me and never tries to push anything, just shows me what I am looking for and lets me decide. I have never had an issue with anything I have gotten from R&F. Will be back again and hope to work with Tom as always.
September 26, 2025
browsing
👍
Polite . Allowed us to browse without any pressure. She stepped in and answered any questions we may have had.
September 16, 2025
I assumed I knew what kind of mattress…
I assumed I knew what kind of mattress I wanted before walking into the store, but the saleswoman took the time to listen to what I was experiencing with my old mattress and suggested I try a few others before going to the one I assumed I was going to buy to have experience feeling them all out. It turns out all the mattresses were very nice to lay on, but I was still experiencing pain on the very sensitive pressure points until I found a good pillow and I tried a Tempur-Pedic mattress. After finding the right one for me, they delivered it the next day and then a few more days later I finally found the relief of the pain to finally start healing that is needed for me to being able to rest.
September 7, 2025
great experience
Veronica, my salesperson was absolutely wonderful. she was knowledgeable, and very helpful in every way.
September 10, 2025
Paula is the best!!
Paula helped out a week prior and was so patient finding us a set that fit our style and needs. After measuring, we waited until she was working again to come back with a few additional questions and to buy. We usually visit a diff R&F, but will be coming back to see Paula next time we need something. Excellent experience!!
August 3, 2025
Reply from Raymour & Flanigan - Union Road
Hello Cindy,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Paula was able to assist you in finding the perfect set that matched your style and needs. It's always our goal to provide patient and personalized service, and we're delighted that Paula made such a positive impression on you.
We appreciate your loyalty and are excited to know that you'll be visiting us again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back to our store soon!
Best regards,
The Raymour & Flanigan Team
Tasha Brinson went above and beyond to…
Tasha Brinson went above and beyond to help me pick the right items and private support afterwards. I'm so happy with my new furniture!
July 25, 2025
Unprompted review
Reply from Raymour & Flanigan - Union Road
Hello Patrick,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Tasha provided you with exceptional service and that you're delighted with your new furniture. It's always our goal to ensure our customers have a positive experience, and your satisfaction is our top priority. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Amanda was very courteous
Amanda was very courteous, friendly and professional. My wife and I felt very comfortable in her presence and she helped through the whole process of getting the furniture we wanted.
July 24, 2025
Reply from Raymour & Flanigan - Union Road
Dear Stanley,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Amanda provided you and your wife with courteous, friendly, and professional service. It's fantastic to know that you felt comfortable throughout the process and were able to find the furniture you wanted.
Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Amanda and the rest of our team. We strive to provide exceptional service to all our guests, and it's rewarding to know we succeeded in making your visit a positive one.
Thank you once again for your review and for choosing Raymour & Flanigan. We look forward to serving you again in the future!
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Union Road
Hello Jennifer,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Tom was able to assist you and make your visit enjoyable. Providing excellent service is our top priority, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Greeted at the door
Greeted at the door. Asked what i was looking for, tv stands. Told they were situated around the store and look around. Paula did check on us. Found one. She was able to order one in the color I wanted.
July 6, 2025
Reply from Raymour & Flanigan - Union Road
Hello Stephen,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Paula was able to assist you in finding the perfect TV stand in the color you wanted. It's wonderful to know that you felt welcomed and supported during your visit. Your feedback is greatly appreciated and will be shared with our team. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Sales person was very knowledgeable
Sales person was very knowledgeable. Delivery scheduled for 3 days.
May 5, 2025
Reply from Raymour & Flanigan - Union Road
Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our salesperson was able to assist you with their knowledge and that your delivery is scheduled promptly. We strive to provide excellent service and it's wonderful to know we met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
mattress is great .aggravated that i…
mattress is great .aggravated that i was charged 225 dollars for a mattress cover that i saw priced at 105 dollars at another retailer. You made money on me on this purchase why did you have to charge me almost 50 percent more for mattress cover?should be reimbursed for the difference or credit made on my visa card.salesman dave gould was good salesman but price of mattress cover was too much.
April 28, 2025
Reply from Raymour & Flanigan - Union Road
Hello Steve,
Thank you so much for taking the time to share your feedback with us. We're truly delighted to hear that you're enjoying your new mattress and that Dave provided you with excellent service. However, we’re genuinely sorry to learn about your concerns regarding the price of the mattress cover.
At Raymour & Flanigan, we strive to offer competitive pricing and value to our customers, and we completely understand how frustrating it can be when expectations don’t align with reality. Your perspective is incredibly valuable to us, and we will certainly take your feedback into consideration as we continue to evaluate our pricing strategies.
If you have any further questions or if there's anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We truly value your business and hope to have the opportunity to assist you again in the future.
Warm regards,
Raymour & Flanigan Customer Service Team
My salesperson Beth Barber was great
My salesperson Beth Barber was great. Knowledgeable about the furniture and on top of things regarding my order.
April 28, 2025
Reply from Raymour & Flanigan - Union Road
Hello Kim,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Beth Barber provided you with excellent service and was able to assist you with her knowledge and efficiency. Your satisfaction is our top priority, and it's wonderful to know that Beth made your shopping experience a positive one.
We truly appreciate your 5-star rating and your kind words. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Pam was a great help!
March 12, 2025
Reply from Raymour & Flanigan - Union Road
Hello Linda,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Pam was able to assist you and provide great service. Your feedback is incredibly valuable, and we are delighted to know that you had a positive experience at Raymour & Flanigan. If there's anything else we can do for you in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
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