Paula helped out a week prior and was so patient finding us a set that fit our style and needs. After measuring, we waited until she was working again to come back with a few additional questions and... See more
Company replied
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See what reviewers are saying
mattress is great .aggravated that i was charged 225 dollars for a mattress cover that i saw priced at 105 dollars at another retailer. You made money on me on this purchase why did you have to charge... See more
Company replied
We purchased a sectional 5 years ago with Platinum Protection. It has held up great but the cushions started to wear; Raymour came 2 x over the course of 3 years and refilled them. The 3rd time I cal... See more
Company replied
Carmella Lonzi was very knowledgeable about all the various types of mattresses, and what would be especially good for my body type. She spent a lot of time with me going back and forth between mattr... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3770 Union Road, 14225, Cheektowaga, NY, United States
- 7163915540
4.8
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Pam was a great help!
March 12, 2025
Reply from Raymour & Flanigan - Union Road
Hello Linda,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Pam was able to assist you and provide great service. Your feedback is incredibly valuable, and we are delighted to know that you had a positive experience at Raymour & Flanigan. If there's anything else we can do for you in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Personalized service.
February 24, 2025
Reply from Raymour & Flanigan - Union Road
Dear Phyllis Stokke,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the personalized service at Raymour & Flanigan Furniture and Mattress Store. Your satisfaction is important to us, and we're glad we could meet your expectations.
Thank you once again for your review, and we hope to see you again soon at our Union Road location in Cheektowaga.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Union Road
Hello Mark,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our team. Providing fast and friendly service is something we strive for, and it's great to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Union Road
Hello Ronald M,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to provide you with friendly and knowledgeable service. Your feedback is incredibly valuable to us, and we're delighted to know that you had a positive experience at Raymour & Flanigan. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The sales lady was so nice
The sales lady was so nice
We were just looking but ended up buying
God bless her
January 17, 2025
Reply from Raymour & Flanigan - Union Road
Hello Kevin,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our sales team at Raymour & Flanigan Furniture and Mattress Store. It's always our goal to provide excellent service, and we're glad to know that our sales lady made your visit memorable. We hope you enjoy your new purchase and look forward to welcoming you back to our showroom at 3770 Union Road in Cheektowaga, NY. If you have any further questions or need assistance, feel free to reach out to us at +1 716-391-5540.
Best regards,
The Raymour & Flanigan Team
Joe Hernandez was super knowledgeable…
Joe Hernandez was super knowledgeable and friendly and made our shopping experience easy and fun!
December 15, 2024
Reply from Raymour & Flanigan - Union Road
Dear Melissa,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Joe Hernandez was able to make your shopping experience both easy and enjoyable. Our team takes great pride in providing knowledgeable and friendly service, and it's wonderful to know that Joe delivered on that promise. We appreciate your feedback and look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future.
Warm regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
The easy navigation of the website to…
The easy navigation of the website to find what I needed and the easiest checkout with multiple options for payment. I love the company and the website just makes it even better.
November 29, 2024
Reply from Raymour & Flanigan - Union Road
Hi Shawn,
Thank you so much for your wonderful review! We're thrilled to hear that you found our website easy to navigate and that the checkout process met your expectations. It's great to know that you love our company, and we're glad our website enhances your experience. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
John Taylor was a great salesman for…
John Taylor was a great salesman for the product we were buying
October 13, 2024
Reply from Raymour & Flanigan - Union Road
Thank you so much for your review, Kevin! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Experience
The people are dedicated to providing the furniture you like and want to last for a long time. David and Dale were excellent in providing this service. They are there to make sure you leave happy and satisfied.
September 20, 2024
Reply from Raymour & Flanigan - Union Road
Thank you so much, Sandra, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
I am furnishing a small bedroom
I am furnishing a small bedroom. As soon as I walked in the store, Dave G greeted me, listened to what I needed and promptly took me to the size of furniture that I was looking for. No wasted time and so helpful! The store itself is clean and organized. Overall, this was a pleasant experience.
September 10, 2024
Reply from Raymour & Flanigan - Union Road
Hi Claudia,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Dave G was able to assist you efficiently and help you find the perfect furniture for your small bedroom. It's wonderful to know that you found our store clean and organized. We strive to provide a pleasant shopping experience for all our customers, and your feedback is truly appreciated. We hope you enjoy your new furniture and look forward to welcoming you back in the future!
Best regards,
The Raymour & Flanigan Team
The representative was very helpful &…
The representative was very helpful & knowledgeable in locating my style preference. This was helpful b/c it less time consuming to locate what I was interested in looking at.
August 22, 2024
Reply from Raymour & Flanigan - Union Road
Hi Debra,
Thank you for taking the time to share your experience with us! We're delighted to hear that our representative was able to assist you in finding your preferred style efficiently. It's great to know that we could make your shopping experience more convenient. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Carmella was an excellent salesperson
Carmella was an excellent salesperson. She was caring and professional and took great effort in helping my sister get the recliner that was best suited for her needs, abilities and size. She listens to what you are looking for. I recommend her to anyone looking for the best service.
August 16, 2024
Reply from Raymour & Flanigan - Union Road
Dear Geraldine,
Thank you so much for taking the time to share your wonderful experience with Carmella! We're thrilled to hear that she provided such caring and professional service, and that she was able to help your sister find the perfect recliner. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Carmella. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Friendly service
Friendly service and advice leading us straight to the most desirable mattress for us.
August 11, 2024
Reply from Raymour & Flanigan - Union Road
Hi Michael,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to provide you with friendly service and helpful advice. It's wonderful to know that you found the perfect mattress. If you ever need anything else, please don't hesitate to reach out. Enjoy your new mattress!
Best regards,
The Raymour & Flanigan Team
Lovely Curio Cabinet
I received a Friendly Greeting by a Salesman named David Gould bka as "Dave G" I just stopped in my local store to see if they sold any Curio Cabinets, and Dave showed me a Beautiful Curio Cabinet in Cherry, and I purchased it on the spot. It was delivered that weekend, and it is a beautiful piece of furniture. Dave G offered me a bottle of water, and I told him that I am looking for a Kitchen Dinette Set, and I will be returning to the store to purchase. Dave has given me his Business Card with his Cell Phone Number. Excellent Salesman and great customer Service keeps me purchasing at Raymour & Flanigan.
August 10, 2024
Reply from Raymour & Flanigan - Union Road
Dear Carla,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Dave G provided you with excellent service and helped you find the perfect Curio Cabinet. It's great to know that you are enjoying your new piece of furniture. We look forward to welcoming you back to find the perfect Kitchen Dinette Set. Your kind words and continued support mean a lot to us.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Union Road
Hello Charles and Michael Major Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Professional service.
June 1, 2024
Reply from Raymour & Flanigan - Union Road
Hello Kevin Osei-Kofi We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Great furniture!!
I have been dealing with Joe Hernandez for a number of years. He is always so helpful and accommodating. He always seems to find exactly what I am looking for
May 24, 2024
Reply from Raymour & Flanigan - Union Road
Hello DOROTHY MILLER! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Awesome Staff
May 19, 2024
Reply from Raymour & Flanigan - Union Road
Thank you, Venus, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
The manager at union rd in Cheektowaga…
The manager at union rd in Cheektowaga location, Joe,did everything he possibly could to make it very smooth for me.
May 14, 2024
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