Recliner Collection Reviews 

371
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall service and the comfort of the items. Consumers are thrilled with the straightforward online ordering, fast shipping times, and the wonderful support offered by the polite staff. Buyers regularly point out that the furniture arrives on schedule, fits their needs, and is exceptionally easy to assemble. Some reviewers were not happy with the delivery service, mentioning that the drivers appeared to be in a rush or that communication was lacking. A few people also felt that the chairs were not entirely suitable for long periods of sitting or experienced minor issues during drop-off.

What people talk about most

Product

Users describe satisfaction and delight with the product, highlighting its comfort and high quality.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrival times, excellent... See more

Order

Clients share positive opinions on order, highlighting straightforward and easy purchasing experiences with... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are well-made and... See more

Staff

Consumers find staff to be exceptionally helpful and polite, both on the phone and during delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leather Lift Recliner in Tan. I saw my product on the website and requested a swatch which arrived within 2 days. The chair appeared to match my existing DFS Leather Suite. I placed the order with 10... See more

Rated 5 out of 5 stars

I am over the moon with my new Shelborne leather recliner. It looks fantastic and so so comfortable 😁 it is made to a high standard and lives up completely to the online descriptions I read before bu... See more

Rated 5 out of 5 stars

The recliner chair we ordered came on time and was assembled within minutes. It is very comfortable and is everything as advertised. The company kept us up to date with order very professionally. Very... See more

Rated 5 out of 5 stars

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched an... See more


4.7

Excellent

TrustScore 4.5 out of 5

371 reviews

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4.7

All reviews

(371)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

we don't have a lot of room and these…

we don't have a lot of room and these chairs are great ,having had a recliner chairs in the past which was big these are much more compact and don't take up as much room, we are average size people12 stone if you are larger you should go to the showroom and see if they are suitable for you

July 23, 2024
Rated 5 out of 5 stars

Recliner …

Just had word with Lee Thank you having new chair had to pay £80 but i am very happy with that
Kayelizabeth Anderson:)

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

I compared many websites before…

I compared many websites before ordering a chair from Recliner Collection. I contacted customer services who were very helpful and knowledgeable when describing the recliners. The recliner arrived on time, the delivery driver was helpful. Assembly was not too difficult. The recliner is good value for money. I would definitely buy again from Recliner Collection.

November 3, 2021
Rated 4 out of 5 stars

The company kept me in touch re…

The company kept me in touch re delivery. The box arrived and I could see some damage to the box. With regard to the assembly, the fittings appeared a little off line, it caused problems which necessitated unscrewing the arm assembly to line things up. There was also a boot imprint on the delivery box so it appears someone walked over it. This seat replaced a leather seat that I had for about25 years, so we will see….

October 19, 2021
Recliner Collection logo

Reply from Recliner Collection

Dear Christopher,

Thanks for taking the time to write a review about your experience with the Recliner Collection , I am pleased you are happy with some aspects of your order but sorry the box arrived damaged and you had some issues with assembly.

I will feedback your comments to the couriers , If you do need any help with assembly please call us on 01273 917336.


Many Thanks
Lee
Customer Service Manager
Recliner Collection

Rated 5 out of 5 stars

I bought two recliner chairs

I bought two recliner chairs in leather. Putting the first one together took about 30 mins. However the second in less than 15 mins They are almost two comfortable, once I sit down I do not want to get up. My wife also loves hers.
I can only recomend them to everyone. GOOD VALUE.

September 9, 2021
Rated 5 out of 5 stars

So pleased with our cream leather…

So pleased with our cream leather recliners. They were easy to assemble and we were relaxing in our chairs, with the heat and massage attachment, very quickly. They are so comfortable and well made.
Customer service was excellent, delivered within 2 days. Highly recommended.

July 8, 2021
Rated 4 out of 5 stars

Our comfy recliner chairs and foot stalls.

Our recliner chairs arrived, we unpacked both chairs, put them together with the foot stools. (Must say it was very easy). Chairs are very comfortable especially when putting your feet up on the lovely foot stalls, watching TV, having a nice cup of tea and a piece cake, reclining the chairs and having a snooze. Couldn't be better.

May 6, 2021
Rated 5 out of 5 stars

Easy to purchase and very cosy to use.

Checked on line for various Recliners, this item seemed to suit our needs best, was not immediately avail but staff made contact assign as and purchase smoothly made. Chaur arrived with easy to assembke instructions and is working well. Cgait is well made with a lovely finish and the heat and massage facilities are exactly as wanted.
Good purchase and value for money with speedy delivery. Thank you

May 6, 2021

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