Recliner Collection Reviews 

371
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall service and the comfort of the items. Consumers are thrilled with the straightforward online ordering, fast shipping times, and the wonderful support offered by the polite staff. Buyers regularly point out that the furniture arrives on schedule, fits their needs, and is exceptionally easy to assemble. Some reviewers were not happy with the delivery service, mentioning that the drivers appeared to be in a rush or that communication was lacking. A few people also felt that the chairs were not entirely suitable for long periods of sitting or experienced minor issues during drop-off.

What people talk about most

Product

Users describe satisfaction and delight with the product, highlighting its comfort and high quality.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrival times, excellent... See more

Order

Clients share positive opinions on order, highlighting straightforward and easy purchasing experiences with... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are well-made and... See more

Staff

Consumers find staff to be exceptionally helpful and polite, both on the phone and during delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leather Lift Recliner in Tan. I saw my product on the website and requested a swatch which arrived within 2 days. The chair appeared to match my existing DFS Leather Suite. I placed the order with 10... See more

Rated 5 out of 5 stars

I am over the moon with my new Shelborne leather recliner. It looks fantastic and so so comfortable 😁 it is made to a high standard and lives up completely to the online descriptions I read before bu... See more

Rated 5 out of 5 stars

The recliner chair we ordered came on time and was assembled within minutes. It is very comfortable and is everything as advertised. The company kept us up to date with order very professionally. Very... See more

Rated 5 out of 5 stars

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched an... See more


4.7

Excellent

TrustScore 4.5 out of 5

371 reviews

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4.7

All reviews

(371)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Following placing my order I was contacted by phone to ensure everything was ok and that I understood there would be some self assembly. Recommended.

April 1, 2021
Rated 5 out of 5 stars

Excellent value

Excellent value for money very pleased with our leather swivel recliner chair. Service from start to finish was excellent, would recommend this product and company.

January 27, 2021
Rated 2 out of 5 stars

'Bonded leather' chairs only expected to last 4-5 years…

Only buy one of these 'bonded leather' swivel reclining chairs if you are happy it will only last for 4-5 years. If you can accept that, they are attractive and comfortable chairs.
I bought mine in October 2015 and was very happy with it. It still is a comfortable chair, but after 4 years the the 'bonded leather' head rest and arms started to crack. This is from occasional use, in a clean pet-free house, carefully used and cared for.
This cracking continued, the surface peeling, and now it's just not something I want in my home. Plus it would cost me to have it taken away! (Unfortunately, currently my local charities only want saleable items.) Very disappointing, an otherwise good and comfortable chair, let down (in my opinion) by the 'not fit for purpose' covering.
I emailed KH Direct before writing this to let them know, and quickly received a phone call from them. Very pleasant chat, but the upshot is they think that 4-5 years is the reasonable life for this chair, as it cost only £160. I don't agree, I expect any piece of furniture to last much longer than this.
Apparently rather than use a covering which is suitably robust, KH Direct are happy that the chairs they sell today, will end-up in a landfill tip in 4-5 years. What a waste!
KH kindly offered me a discount off another chair, but to me there's no point if I need to replace it in a few years.
I think people should be made aware of the short life of this chair. However, if you're OK with that, then go ahead and buy. For 4-5 years you'll have a nice chair.

January 24, 2021
Unprompted review
Recliner Collection logo

Reply from Recliner Collection

Dear Martin,

Thanks for taking the time to write a review and taking my phonecall over the weekend to discuss your complaint.

I am sorry we cannot help any further but the product you received is 5 years old and outside of the manufacturer's warranty.

As we discussed an offer of a discounted new swivel chair still stands and if it's easier Homeless shelters and charities are a good option to have old furniture that is still in good working order collected from you.

Many Thanks
Lee Burridge
Customer Service Manager
Recliner Collection
01273 917336


Rated 5 out of 5 stars

Very Comfortable

Product arrived on time and in good condition which is a good start.

The chairs were well packaged, easy to assemble and very comfortable..

Very pleased with the products.

January 13, 2021
Rated 4 out of 5 stars

The finish quality was nice and subtle…

The finish quality was nice and subtle for leather/fabric, and fitted together easily. The only complaint was the pivot/boss that supports the seat. They had to be taken apart and filed down to get them to swivel, as they were both too solid to move. Not an easy job !

December 13, 2020
Rated 5 out of 5 stars

The chair is of good quality and is…

The chair is of good quality and really comfortable.
Assembly is easy and both are well built. The chair and foot rest are a modern design with a nice and sturdy construction.
The company were good to deal with and delivery came on time with lots of communication updating the delivery time.
Both the recliner and the company get a big thumbs up from me. 👍

December 10, 2020
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, keep you well informed. Delivery was quick(no 3 month wait). Chairs came flat packed but are easy to assemble, all fittings suplied. I find them very comfortable and easy to recline and the foot stool is at a good height and match. Went on to buy a sofa from the sister company.

December 9, 2020

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