Recliner Collection Reviews 

371
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall service and the comfort of the items. Consumers are thrilled with the straightforward online ordering, fast shipping times, and the wonderful support offered by the polite staff. Buyers regularly point out that the furniture arrives on schedule, fits their needs, and is exceptionally easy to assemble. Some reviewers were not happy with the delivery service, mentioning that the drivers appeared to be in a rush or that communication was lacking. A few people also felt that the chairs were not entirely suitable for long periods of sitting or experienced minor issues during drop-off.

What people talk about most

Product

Users describe satisfaction and delight with the product, highlighting its comfort and high quality.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrival times, excellent... See more

Order

Clients share positive opinions on order, highlighting straightforward and easy purchasing experiences with... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are well-made and... See more

Staff

Consumers find staff to be exceptionally helpful and polite, both on the phone and during delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leather Lift Recliner in Tan. I saw my product on the website and requested a swatch which arrived within 2 days. The chair appeared to match my existing DFS Leather Suite. I placed the order with 10... See more

Rated 5 out of 5 stars

I am over the moon with my new Shelborne leather recliner. It looks fantastic and so so comfortable 😁 it is made to a high standard and lives up completely to the online descriptions I read before bu... See more

Rated 5 out of 5 stars

The recliner chair we ordered came on time and was assembled within minutes. It is very comfortable and is everything as advertised. The company kept us up to date with order very professionally. Very... See more

Rated 5 out of 5 stars

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched an... See more


4.7

Excellent

TrustScore 4.5 out of 5

371 reviews

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4.7

All reviews

(371)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recliner

I’m always sceptical when ordering bigger items on the internet. I was contacted very soon after placing the order to agree a convenient delivery, with the item arriving in the time slot promised. I am very pleased with this chair which seems very good quality for the offer price. A minor drawback is self assembly but with care I managed to do this with no drastic errors in less than an hour. I would certainly recommend Recliner Collection for future purchases.

November 30, 2020
Rated 5 out of 5 stars

Heat, massage chairs

Pleasant, courteous service. Talked through my order and said delivery would be 2 to 3 days and sure enough it was. Item just as described, It fitted the bill exactly so I ordered a second chair, I am very pleased, would recommend Recliner Collection to anyone.

November 26, 2020
Rated 4 out of 5 stars

Very efficient delivery service

Very efficient delivery service. Instructions could be clearer both in terms of diagrams and wording. Colour coding the various sizes of screws would be a major improvement. I eventually put it together on my own but as it stated much easier if two people were involved..

Overall though a very attractive and comfortable chair and good value for money.

November 26, 2020
Rated 5 out of 5 stars

can't fault recliner collection company.

re. my review on the locking off on my recliner chair. James from the company got in touch and the engineer was sent to me to asses the fault. one week later James got back in touch with me and said they was going to replace the chair.( happy days). can't fault this service.

November 3, 2020
Unprompted review
Rated 5 out of 5 stars

I was delighted with my recliner chair…

I was delighted with my recliner chair it was easy assembled and so comfortable,i was also very happy with the customer service i received when i had to call back to check on some details.will definitely shop with them again.

September 9, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Communication was great, personal phone call and kept informed of our delivery at every stage. Chair arrived earlier than expected. Would absolutely order from them again.

July 23, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely comfortable chairs

Lovely comfortable chairs, great for an afternoon nap! Quick service and excellent delivery by two very well mannered chaps, who helped move old furniture out of the way. Second time I have bought these recliners.
Thanks 😊

February 29, 2020
Unprompted review
Rated 5 out of 5 stars

Fenbridge BL HEAT Black Swivel Chair

I purchased this chair from KH Direct Ltd, and I'm very glad I did.
The chair arrived before the due delivery date, and the delivery driver couldn't have been more helpful. A good ambassador for the company.
The chair was well packed, and I was able to assemble it quite quickly.
The quality is very good, and all the functions are excellent.
Very happy with my purchase. Will definitely keep this company in mind for future reference.

February 27, 2020
Unprompted review

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