The OMNIA Rome and Vatican Pass Reviews 

533
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I was under the impression that Omnia is the Vatican's official ticket seller. It is not. Merely a third-party seller. Stay away. More inconvenient and more expensive than buying directly.... See more

Rated 1 out of 5 stars

Rude personnel, sites/transport not accepting the card; too many tourists and not able to 'skip the line' as promised. Two packages were bought in advance on line because of the length of our stay but... See more

Rated 1 out of 5 stars

Rip off. Awkward to collect - only 3 places, none at Termini station, the most obvious place. Limited opening hours with rude,abrupt staff. Hop on off bus not great and drops you miles from Vatican w... See more

Rated 2 out of 5 stars

Very confusing booking experience. You have to be online to show app bookings/tickets and can't store in Google wallet. Just about worth having but they could make many improvements. The ORP agent was... See more

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  1. Coupon Service

Information provided by various external sources

The OMNIA Vatican & Rome card is a sightseeing package that gives holders free entry to top attractions in the city as well as Fast Track Entry – saving over 4 hours! Make the most of your time in Rome with The OMNIA Vatican and Rome Card.

Learn more about the OMNIA Rome and Vatican Pass

Written by the company

Free entry to Vatican City Museums & Sights
Show your OMNIA Vatican & Rome Card for free entry to Sistine Chapel and St Peter’s Basilica
Free entry to Rome Attractions
Free and discounted entry to popular attractions in Rome, including The Colosseum, Palatine Hill & Roman Forum
Fast Track Entry at busiest Attractions
Save over 4 hours by skipping the lines at popular attractions such as St Peter’s Basilica and Sistine Chapel

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1.6

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TrustScore 1.5 out of 5

533 reviews

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Rated 1 out of 5 stars

It does not save money, it does not save time.

Too many arguments on Omnia site proving that it saves money.
Comparing promises and reality, it seems to be not obvious at all.
Actually, Omnia pack = Roma pass 72h + Omia card.
Omnia pack price =113 EUR
Roma pass 72h price = 38,5 EUR
So, Omnia card shall be worth 74,5 EUR

Omnia card lets you:
-use yellow hop-off/hop-on bus, normal price 32 EUR;
- free entry skip the line entry to Vatican museums and Sistine Chapel. One can book tickets on Vatican site for 21 EUR.
I do not beleive that worth to 74,5 EUR.

The most diapointing thing:they lie on site.
"Visiting just six of the most popular city sites Rome has to offer, as well as enjoying audio and bus tours, would cost you €115.50.

Sistine Chapel and Vatican Museums €20.00
Rome Bus Tour €35.00
Coliseum €15.50
St Peter's Basilica €14.00
St John in the Lateran €8.00
Roman Forum & Palatine Hill €15.50"

That's not a true. Right figures are:
Sistine Chapel and Vatican Museums €21.00
Rome Bus Tour €32.00
Coliseum €12
St Peter's Basilica - FREE
St John in the Lateran - FREE
Roman Forum & Palatine Hill FREE (if you bought ticket to Coliseum, it includes Forum & Palatine as well)

Lot of "killing"argues that OMNIA card lets you skip the line and save a time.Well, it's true. And other true is:
- You can skip the line to Vatican museums if you book tickets on Vatican site;
- You can easily skip the line to St. Peter's Basilica, just google the method;
- You skip the line to Coliseum with Roma pass, not with OMNIA card.
Rest of Roma attarctions have no line to skip.
And you need to plan visiting OMNIA office to pick-up the card - that's also time.

I felt like a looser. Do not follow me.

January 10, 2019
Unprompted review
The OMNIA Rome and Vatican Pass logo

Reply from The OMNIA Rome and Vatican Pass

Dear Mikhail
Thank you for your valued feedback.
We appreciate the time you took to contact us.
We hope you provide us with the opportunity to serve you again in the hopes and certainty your experience will be positive.
Best wishes
The Rome Pass Team

Rated 2 out of 5 stars

Poor communication

Technically good value but only if you get what you pay for and communication is upheld. On our last day in Rome they changed the route of the hop on hop off bus tour with no communication or information. Stop on bus stop in the rain for an hour only to be told by a passer by that is was likely cancelled and the bus wasn’t coming. Didn’t use the bus at all that day so lost out on our ticket.

I get that they can’t control city events but the sheer lack of communication is the fault here. We had used the buses previously and it really wouldn’t have been hard to put up signs telling us of the change of route

Also the bus stops were really hard to find

I am also still unclear if the colluseium and roman forum are one entrance or two as the tickets are bought as one normally so doesn’t seem as cost effective as you think

Emailed a complaint and surprise surprise no response

January 4, 2019
Unprompted review
The OMNIA Rome and Vatican Pass logo

Reply from The OMNIA Rome and Vatican Pass

Dear Kelly
Thank you for your valued feedback. 
Your comments will allow us to improve our product. We are truly sorry for your poor experience.
We appreciate the time you took to contact and are so very sorry your experience was not what you expected or we strive for.
Though we do not control the attraction process we can certainly exercise influence over the process by providing your feedback to our partners.
We hope you provide us with the opportunity to serve you again in the hopes and certainty your experience will be positive.
Best wishes
The Rome Pass Team

Rated 4 out of 5 stars

HOP ON/OFF bus needs better directions!!!

I was in Rome for 4 days in November- 2 weeks ago & purchased the 3 day Omnia Vatican & Rome card. Was pleased overall EXCEPT for the Hop on/off bus. The map provided was NOT clear where to catch the buses. I wasted 1 1/2 hours the first day trying to find the bus stop near Piazza Navona & 2 1/2 hours my last day WAITING for a bus that passed me by even though I was at the correct stop. Could only find the stop in one direction so had to take the bus the opposite direction only to be told I had to get off at the last stop because they stopped running at 6 even though the guide said last departure was at 6 pm. Luckily I was close enough to my hotel to walk back on a cold dark evening! Especially disappointing since I was only in Rome for short time.
Would be better deal if you got free admission to more than 2 attractions.
Glad I bought it otherwise but might try the Rome Turbo pass next time!

December 4, 2018
Unprompted review
Rated 5 out of 5 stars

Really pleased we got these Omnia/Rome…

Really pleased we got these Omnia/Rome pass cards. Ordered the 72 hr pass. Got us into the Colostrum, the Forum, Vatican Museum Sistine Chapel, & St Peter's Basilica (fast tracking straight to the front which was brilliant as we were only visiting for 2.5 days so didn't waste precious time.
We booked Vatican museum/Sistine chapel for 10am then St Peter's Basilica for 1pm. Worked well for us not wanting to spend all day in the museum but plenty of time to see lots of rooms.
Also had unlimited public transport use once we arrived in the city (not for use on airport shuttle buses). So easy to hop on Metro & buses.
Also worth doing the included tourist bus route with audio guide too (we saved that for a rainy 90mins after the Vatican).
Would deffo recommend Omnia & Rome cards.
Enjoy!

November 28, 2018
Unprompted review
Rated 5 out of 5 stars

This pass was worth every penny

This pass was worth every penny. Even if we had used it just to skip the queues at St Peters and The Vatican Museum, it would have been worth it, as the queues when we went were 4 hours long - each! We used the free entrances to the Coliseum and the Palantine Hills. And the ho-ho bus was great, not only for getting from A to B, but to sit and watch the whole of Rome when tired! An extra bonus was being able to use the normal Rome buses if we wanted to go somewhere not on the circuit, or not wanting to wait for a ho-ho bus. Wouldn't hesitate to recommend it.

October 27, 2018
Unprompted review
Rated 4 out of 5 stars

My view The Omnia Vatican & Rome Card

The Roma Card is great for getting in free and fast tracking. We didn't use the public transport or Metro though which was included in the Roma Pass. The Omnia Card was a must to go to the Vatican although you had to pre book. We booked our slot for 1200 and was fast tracked into the Vatican / Sistine Chapel but expect a long walk from the Omnia office to the Vatican Museum. Once inside make sure you grab a map as you are left on your own to wonder this amazing place. Our slot for the St Peters Basilica was at 1500 and we was running late so we went back to the Omnia office and was told not to worry and just join the fast track que. Make sure you get the right que as there are a few. We used the Hop On Hop Off bus every day the only downside being that it isn't sign posted for were it stops and you never no whent it will arrive especially first thing in the morning. All in all it was worth the money for us in my opinion

October 21, 2018
Unprompted review
Rated 2 out of 5 stars

An expensive mistake

bought them before we went but was obvious once we got to the Vatican that we could have just done it ourselves. We had booked in advance for 10 o'clock and were taken promptly to join the "fast track" entry line. We got in the museums at 11:45 finally getting out of the Sistine chapel at 1:20 We were booked for the Basillica at 1 so had missed our "slot" but were told we had to join the queue and that "fast track" didn't apply anyway. Couldn't be bothered to stand for 2 hours so left. My advice would be don't bother with the Omnia pass, only get the Roma pass if you have walking difficulties, we walked everywhere so only used the bus once. And if like us you go the first sunday of the month everywhere is free anyway , a fact they don't tell you. All in all an expensive mistake

October 17, 2018
Unprompted review
Rated 1 out of 5 stars

Rip Off!!! Run Away. Roma pass, by itself, works best.

A rip off. What a joke. Staff extremely unhelpful. We had a group of 12 and felt ripped off x 12. Inconvenient, expensive and a waste of time.

September 29, 2018
Unprompted review
The OMNIA Rome and Vatican Pass logo

Reply from The OMNIA Rome and Vatican Pass

Hello Wayne,
we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Regards, AG.

Rated 1 out of 5 stars

Rip off

Rip off. Awkward to collect - only 3 places, none at Termini station, the most obvious place. Limited opening hours with rude,abrupt staff. Hop on off bus not great and drops you miles from Vatican without directions. Vatican museum meeting point miles from entrance, you’re in a large group, amongst thousands of others. The Roma Pass, which is a fraction of the cost, gives you everything this does except for the bus and Vatican stuff which are rubbish anyway. Best to get Roma Pass and pay separately for a decent Vatican tour if you really want it.

September 19, 2018
Unprompted review
Rated 5 out of 5 stars

Saves money and time

Saves money and time, but you need to read carefully the brochure or you will have problems entering the Vatican Museum. If anyone is thinking using this card you will need to make a prior appointment to visit the Vatican Museum.

September 15, 2018
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Don't waste your money. We was on owr last day in rome, so we decided to use the tourist bus. We wait for more than o e hour and just one bus passed in front of the bus stop and it didn't stoped, even thant the driver saw us!!! Incredible.
Very bad experience. Don't waste your money. Rome is a caotic city by bus even if you pay for it (no one do it but us)

September 14, 2018
Unprompted review
The OMNIA Rome and Vatican Pass logo

Reply from The OMNIA Rome and Vatican Pass

Hello Raul,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Regards, AG.

Rated 2 out of 5 stars

Only the Rome pass was good

Only the Rome pass was good, the omnia card codes delivered for audio guides were outdated and the personal supposed go help did not know anything about it. Really expensive and bad experience

August 21, 2018
Unprompted review
Rated 4 out of 5 stars

Worth the money

Worth the money! The Omnia Vatican and Rome Card was worth the money. Especially the Hop-on-hop-off bus, it saved us time and was very easy to get from one site to the other. There were always seats, no standing, pushing, etc. that we saw on the public transportation. The only thing is that the bus stops was not well labeled, so we had to figure out where the stops were as we went.

July 21, 2018
Unprompted review
Rated 1 out of 5 stars

DON'T WAIST YOUR MONEY

DON'T WAIST YOUR MONEY! This company let us put in dates of our trip knowing that their Vatican slots were all booked and now won't get back to us so we can get a refund. We are so upset. The card is called The Vatican and Rome pass and you didn't even make sure we had a slot at the Vatican then to not get back in touch? Where is the customer service?

July 13, 2018
Unprompted review
The OMNIA Rome and Vatican Pass logo

Reply from The OMNIA Rome and Vatican Pass

Hello Jes,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Regards, AG.

Rated 3 out of 5 stars

Not worth it !!

Not worth it! It is quite expensive and it takes a lot of visits to places to get close to recovering your costs. Certainly no good if you spend too much time at sites. Also they say that you only need your card but then find out that you have to muck around on-line to get an App to be able to get site information on your mobile (for St Peters). It didn't work for us. The Rome staff were not helpful in this regard (ineffective anyway).

I think that a better option is to use the hop on/off busses and the smaller shop venders offering jump the queue entry tickets (not the side walk sellers).

July 2, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic Value

This was a great value. We were able to see all the things we wanted to see and a few others we did not plan for due to the individual cost. The fast track entries alone was worth having the card. Because we wanted to explore the city like locals, the travelcard was a great addition.

June 27, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommend it

We were really satisfied with this card, just the fact that you get to skip the line in the Vatican makes it all worth it for sure. We not only skip the line at all Vatican City attraction but we also got to skip the line at the Coliseum and the Forum and Palatine Hill for which the lines were really long. Just that is worth the price. You can also use all public transportation which is included in there and that we use a lot to move around even the Metro. Also the Hop on and hop off bus takes you to the main points of Rome. I will definitely recommend this and if you have time they will ship to your house that way you have it already in your hands when you get to Rome.

June 23, 2018
Unprompted review
Rated 5 out of 5 stars

Easy travel in Rome

A great way to travel round Rome and access the top attractions without queueing. Really easy to use on all methods of public transport including tour bus hop on and off Would recommend without hesitation. The only thing it doesn’t cover is travel from airport.

May 17, 2018
Unprompted review

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