We are building 3 houses and gave the R/store the plan so they could work out the quantity of slate and other. Items needed we paid and it was delivered We had 2 rolls of lead over plus’s... See more
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We ended up paying an additional £25 because our order value was under £50!! Plus postage, so beware. This was not made very clear when placing the order. Never known this practise carried out by any... See more
Company replied
Only 20 roof tiles bought this time but 45% broken. These tiles obviously not packed or handled well. Very disappointing after standing hefty delivery charge. Prompt reply from roofstores much ap... See more
Company replied
excellent product,does what it says nice package,used it for my summer house,fair price compared to other seller ,,all good exept courier (fedex) !!!gives u random day and time for delivery and not... See more
Company replied
Company details
Written by the company
Roof Stores are an online merchant of quality roofing and associated products. We know that whatever you need for your job big or small, we will be able to supply from an extensive range of stock. Our website is designed with the consumer in mind, being able to supply the householder taking on that DIY project, to the larger Roofing Contractor. If you are unable to find what you are looking for, or need some help, our customer services team (07866 003244) are on hand Monday to Friday 8.00 am-5.00 pm. We pride ourselves on our excellent customer service and the team are available for technical help, stock availability, or specialist product and advice. You just need to check out our Trust pilot reviews to see what a helpful and friendly team we have! We feel we set the standard on the choice, quality, and competitiveness of our products. This makes us the only choice for all your roofing requirements. Call us on 0330 123 1885 Email us on info@roofstores.co.uk
Contact info
United Kingdom
- 0330 123 1885
- info@roofstores.co.uk
- www.roof-stores.co.uk
2.6
Poor
455 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
very good service delivered in three…
very good service delivered in three days from order.
January 21, 2021
Reply from Roof Stores
thank you we are glad we met your expectations
super fast service
Good and super fast service. Ordered 09:30, delivered 12:30 same day. Perfect
January 17, 2021
Reply from Roof Stores
We aim to please! Thanks for leaving such a positive review
Cannot recommend these guys enough
Cannot recommend these guys enough. Fast professional service, goods packed well and delivery on time as promised. Thanks guys.
January 17, 2021
Reply from Roof Stores
Thank you for the recommendation and the review!
no problem ordering and quick delivery…
no problem ordering and quick delivery very satisfied will definatly use you again thanks
January 15, 2021
Reply from Roof Stores
Thank you and we look forward to you shopping with us again!
Excellent service and product
January 12, 2021
Reply from Roof Stores
thank you for review, it is very much appreciated!
Roof stores offered a good price
Roof stores offered a good price, and good quality products even including delivery charges. Delivery was very quick. Very very minor issue with the courier labelling 2 of the 3 packages with the same number, which meant that there was confusion on one of the packages being "lost", which it was not.
Overall very happy.
January 11, 2021
Reply from Roof Stores
thanks for your review and we are glad the confusion was cleared up quickly
Excellent advice
Was given wonderful and very honest advice by Ross McLaren. Clearly this is a very customer focused business, very impressed
January 9, 2021
Unprompted review
Reply from Roof Stores
thank you for your review, we try to give the best help and advice we can!
Easy to order and turned up when they…
Easy to order and turned up when they said, job done!
January 9, 2021
Reply from Roof Stores
Thanks for your positive review
Order was straight forward however when…
Order was straight forward however when ordering battening I would have order a set amount and then repeatedly reorder nether delivery fee is expensive if ordering a small amount so it would be cheaper to go to your. Localsupplier
December 22, 2020
Reply from Roof Stores
Thank you for your feedback, this is currently something we are looking into to try and resolve!
Great customer service
Easily ordered roof tiles online with delivery waiting 3 working days. Found a few were broken on arrival, an email or two layer and replacements are on their way.
Great service. Any ask for more.
December 15, 2020
Very good service and fast delivery
December 3, 2020
I thought the hip clips would be…
I thought the hip clips would be stainless , other than that purfect. Great delivery time.
Thank you Roof store
December 1, 2020
I ordered over £1200 of roof tiles and…
I ordered over £1200 of roof tiles and spoke to the head of customer services called Ross McLaren and he promised me the items would be delivery on time but delivery arrived two days later. How can someone be head of customer services while not keeping up his promises. If you can’t delivery it then no points to promise it. I am very disappointed would never recommend this company. Those 5 stars reviews could be fake reviews.
December 1, 2020
Unprompted review
Reply from Roof Stores
Dear Omar
We are very sorry that you were unhappy with your Roofstores experience.
Having investigated the issue. We are satisfied that our team did everything in their power to complete this order in due time considering the difficulties you had in completing the payment.
Our team informed you on each occasion that the alternate payment methods would delay your order by a couple of days pending confirmation of receiving the funds. We also note that the order arrived on the day that you were instructed following the processing of your payment. In conclusion our Head of Customer Services walked you through each stage of the order process and delivered exactly what he promised you as the situation progressed.
As per your comment on "fake" reviews. We are privileged to have an amazing customer base and we take great pleasure in making sure the service we provide to them is exemplary, as we tried to do for your order. Therefore we have no need to provide fake reviews.
We wish you all the best with your future projects.
The Roofstores Team.
Roof Stores are brilliant
Roof Stores are brilliant. I mistakenly ordered a green felt thinking it was black and my builder was putting pressure to complete the project. Roof Stores within days delivered the black roof felt - which looks wonderful. Thank you for your efficiency and understanding. Everyone I spoke to at Roof Stores was wonderful. I would highly recommend Roof Stores
December 1, 2020
Unprompted review
I've used Roof Stores twice now and…
I've used Roof Stores twice now and both times they have been excellent to deal with. Prices are good, delivery is good, and when a couple of tiles were broken in transit, Roof Stores replaced them with no hassle. Thank you for your excellent service.
November 29, 2020
Found some tiles - best value around
Found some tiles, best price around, placed order, delivered within a couple of days, job done, all good!
November 29, 2020
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