We are building 3 houses and gave the R/store the plan so they could work out the quantity of slate and other. Items needed we paid and it was delivered We had 2 rolls of lead over plus’s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We ended up paying an additional £25 because our order value was under £50!! Plus postage, so beware. This was not made very clear when placing the order. Never known this practise carried out by any... See more
Company replied
Only 20 roof tiles bought this time but 45% broken. These tiles obviously not packed or handled well. Very disappointing after standing hefty delivery charge. Prompt reply from roofstores much ap... See more
Company replied
excellent product,does what it says nice package,used it for my summer house,fair price compared to other seller ,,all good exept courier (fedex) !!!gives u random day and time for delivery and not... See more
Company replied
Company details
Written by the company
Roof Stores are an online merchant of quality roofing and associated products. We know that whatever you need for your job big or small, we will be able to supply from an extensive range of stock. Our website is designed with the consumer in mind, being able to supply the householder taking on that DIY project, to the larger Roofing Contractor. If you are unable to find what you are looking for, or need some help, our customer services team (07866 003244) are on hand Monday to Friday 8.00 am-5.00 pm. We pride ourselves on our excellent customer service and the team are available for technical help, stock availability, or specialist product and advice. You just need to check out our Trust pilot reviews to see what a helpful and friendly team we have! We feel we set the standard on the choice, quality, and competitiveness of our products. This makes us the only choice for all your roofing requirements. Call us on 0330 123 1885 Email us on info@roofstores.co.uk
Contact info
United Kingdom
- 0330 123 1885
- info@roofstores.co.uk
- www.roof-stores.co.uk
2.6
Poor
455 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Roof Stores
Hi Craig
Thank you so much for your feedback. I am happy you were satisfied with our service.
Roofstores
Great value and quick service 👍
February 22, 2021
Reply from Roof Stores
Thank you for the feedback Berkant!
We are so happy that you were satisfied with our service.
Roofstores
Reply from Roof Stores
Hi Steve,
We are so happy to hear this. We always try to be as competitive as possible and are happy we are often the most affordable option.
Thanks for your feedback
Roofstores
Reply from Roof Stores
Hi Ian,
Thanks for your feedback
We pride ourselves on our service here. I am so happy you were pleased.
Roofstores
There was good communication leading up…
There was good communication leading up to the delivery. I was able to give instructions on a safe place to leave the item if I was not in when they delivered, (as I had a hospital appointment.) They delivered when they said, and were very polite. The item was very well protected and wrapped. I am pleased with the company and the delivery service, and would recommend highly.
February 12, 2021
Reply from Roof Stores
Hi Heather,
Thanks for the feedback. We pride ourselves on our good communication.
We are so pleased you were satisfied with our service.
Roofstores
Excellent service
Ordered on Monday, delivered on Thursday - excellent service. Thank you.
February 10, 2021
Unprompted review
Reply from Roof Stores
Hi Steve,
Thanks for this feedback! We always guarantee 3 working days where possible so we are happy that you are satisfied with our service.
Hope to see you again soon
Roofstores
thanks for everithing
February 10, 2021
Reply from Roof Stores
Hi David
Thanks for this feedback! We are happy we were able to satisfy you for this order.
Roofstores
Used them twice
Used them twice, always have a great service, nice and quick on deliveries.
February 8, 2021
Reply from Roof Stores
Hi Brian
Thanks so much for this feedback. We always aim to do our best. We hope to see you again soon.
Roofstores
Reply from Roof Stores
Hi Mr Kopiczko
Thanks for your great feedback. We are happy you are satisfied with our service and hope to see you again
Roofstores
Very fast delivery and came as…
Very fast delivery and came as discribed. Would highly recommend
February 2, 2021
Reply from Roof Stores
Hi David,
Thanks so much for the review and thanks in advance for all those wonderful recommendations!
Roofstores
Excellent service and quick delivery, very pleased.
Really helpful on the phone and managed to get tiles that our roofer insisted we wouldn't be able to get for weeks. Arrived a day ahead of expected delivery. An issue with delivery where the driver thought we had a forklift (it's a residential property!) and he didn't have the equipment to move such heavy pallets over the pavement on to the drive, so in spite of his valiant effort the tiles had to be left on the road and we had to carry them in. Assumed this was the independent delivery company error and so still given 5 stars for otherwise excellent service.
February 2, 2021
Reply from Roof Stores
Hi ES
We are so sorry there was an issue with the courier but we are so thankful with your understanding on this matter. The review is much appreciated and goes towards constantly improving our service.
Thanks very much,
Roofstores
Reply from Roof Stores
Hi Mr Peters
It always makes us smile seeing such great reviews. We are so happy you are pleased.
Thanks alot!
Roofstores
Product arrived in a timely manner as…
Product arrived in a timely manner as specified
January 29, 2021
Reply from Roof Stores
Hi Mr Handley
We are so happy you were satisfied with your order.
We hope to hear from you again soon
Roofstores
Excellent service and excellent communications. Thanks.
January 29, 2021
Reply from Roof Stores
Hi JM,
Thanks so much for this feedback! We are so happy we were able to help you
Roofstores
My order was delivered well ahead of…
My order was delivered well ahead of the schedule. Excellent customer service with constant updates on the order progress. The product quality is up to mark for the given price. The only thing is delivery charge which is bit higher.
January 28, 2021
Unprompted review
Reply from Roof Stores
Hi Krishnamoorthi
Thanks for such great feedback. Unfortunately the delivery price is a little higher than we'd like to charge due to Covid in these difficult times but your understanding there was greatly appreciated.
We hope to hear from you again soon
Roofstores
Purchased 1500 Marley moderns which…
Purchased 1500 Marley moderns which were ordered on a Tuesday and Quickly delivered to my address on A Thursday morning via a local transport company. The ridges / hips were delivered a few days later which got sourced for me as were out of stock. Many thanks
January 27, 2021
Unprompted review
Reply from Roof Stores
Thanks for such great feedback Mr Rossi. We are very pleased we were able to help you.
We hope to hear from you again
Roofstores
I ordered some roof tiles which were hard to get hold of
I ordered some roof tiles which were hard to get hold of plus had quite a few questions about what I wanted,delivery,ect. The guy I spoke to (Ross Mclaren) couldn’t have been more helpful and replying to my emails within a few minutes. The delivery was bang on time with an email for time slot on the day I was told,so would definitely recommend roof stores to anyone I know with confidence. 5 star service
January 26, 2021
Reply from Roof Stores
Hi Mr Simmons.
Thanks so much for this feedback! We are so happy that you were satisfied with our service as we pride ourselves on that.
If there is anything else you need, feel free to contact us again.
Thanks very much,
Ross at Roofstores
I ordered roof tiles (showing as…
I ordered roof tiles (showing as available) and it was processed and payment taken with delivery promised in 3 working days. A day before delivery, I received an email saying that they have realised the stock is damaged so I can choose an alternative product or receive a refund. I took the refund which was made timely.
Three days later I ordered a different set of tiles (showing as available) and again was processed and payment taken with delivery promised in three working days. A day before delivery, I received an email AGAIN saying sorry the stock is damaged so I can choose an alternative product or receive a refund!
How can this happen twice for different tiles. How can they keep on advertising tiles for sale and deducting payment only to then note at a later date that the stock is damaged! Surely this should b checked before making them available for sale. Once is bad, but to happen twice in a week just suggests the processes in place (if any) are failing and needs to be addressed.
So not only has this been a waste of my time, but is also causing delays to my project and causing stress which could have been avoided!
At least the refunds appear to be processed timely.
January 26, 2021
Reply from Roof Stores
Hi Mr Harlley,
We apologise about this situation and appreciate your verbal feedback on the phone praising our customer service on this issue as in both instances you were informed either on the same day or the first working day after placing your order. We tried our best to find you an alternative and your understanding that the situation could not be improved is greatly appreciated.
We carry out daily stock-checks on our products and can only apologise that in two instances you were able to purchase stock that upon investigation was found to be unfit for transport. This is not a common issue for us so it is extremely disappointing that you have been affected by this on two occasions.
We try to be as honest and up front with our customers as possible and all feedback is appreciated and helps us work towards constant improvement.
Thanks very much
Roofstores
Excellent service and super speedy…
Excellent service and super speedy delivery. Would highly recommend
January 25, 2021
Reply from Roof Stores
Many thanks for your lovely review, we are glad we met your expectations.
Reply from Roof Stores
thank you for your positive review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.