Roof Stores Reviews 

455
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

We are building 3 houses and gave the R/store the plan so they could work out the quantity of slate and other. Items needed we paid and it was delivered We had 2 rolls of lead over plus’s... See more

Rated 1 out of 5 stars

We ended up paying an additional £25 because our order value was under £50!! Plus postage, so beware. This was not made very clear when placing the order. Never known this practise carried out by any... See more

Company replied

Rated 2 out of 5 stars

Only 20 roof tiles bought this time but 45% broken. These tiles obviously not packed or handled well. Very disappointing after standing hefty delivery charge. Prompt reply from roofstores much ap... See more

Company replied

Rated 5 out of 5 stars

excellent product,does what it says nice package,used it for my summer house,fair price compared to other seller ,,all good exept courier (fedex) !!!gives u random day and time for delivery and not... See more

Company replied

Company details

  1. Construction Company

Written by the company

Roof Stores are an online merchant of quality roofing and associated products. We know that whatever you need for your job big or small, we will be able to supply from an extensive range of stock. Our website is designed with the consumer in mind, being able to supply the householder taking on that DIY project, to the larger Roofing Contractor. If you are unable to find what you are looking for, or need some help, our customer services team (07866 003244) are on hand Monday to Friday 8.00 am-5.00 pm. We pride ourselves on our excellent customer service and the team are available for technical help, stock availability, or specialist product and advice. You just need to check out our Trust pilot reviews to see what a helpful and friendly team we have! We feel we set the standard on the choice, quality, and competitiveness of our products. This makes us the only choice for all your roofing requirements. Call us on 0330 123 1885 Email us on info@roofstores.co.uk


Contact info

2.6

Poor

TrustScore 2.5 out of 5

455 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(455)

1 review in the last 12 months

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Rated 1 out of 5 stars

Waste of time they took order first and…

Waste of time they took order first and after couple of days days we don’t have stock

November 29, 2021
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Reply from Roof Stores

Apologies that we couldn't supply your order. As displayed on the pages of our website, we are experiencing shortages on certain products. As you will be aware this is a global situation on a lot of products not just those in the construction industry. Our team endeavoured to source stock, hence the delay in coming back to you, but unfortunately we weren't able to on this occasion. We have tried to warn customers of potential issues on our pages but can fully appreciate your frustrations. Thank you for your feedback.

The Roofstores Team

Rated 2 out of 5 stars

Ordered materials for a job and sent…

Ordered materials for a job and sent money then messaged me back the next day saying sorry hadn’t got the materials

November 26, 2021
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Reply from Roof Stores

Hi Mr Pickstone,
Apologies we couldn't fulfil your order, as you will appreciate the current climate on materials means that we may not have had the product available in your area. We have tried to make this clear on the banners on the website. I can appreciate your frustrations and we don't like to let customers down but unfortunately on this occasion it was out of hands.

Kind regards
The Roofstores Team

Rated 5 out of 5 stars

We had trouble sourcing our roof tiles…

We had trouble sourcing our roof tiles thus store were really helpful and even managed to supply enough for our project. They arrived on time and were delivered on the spot where we needed them. Price was good too. Great service.

November 26, 2021
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Reply from Roof Stores

Thankyou for your review!

Rated 5 out of 5 stars

Great service

Great service, fast delivery, solid product.

November 25, 2021
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Reply from Roof Stores

Thankyou for your review DR

Rated 5 out of 5 stars

Impressive service

Impressive, excellent service , prompt delivery and great phone advice. Ordered low pitch roof roof tiles and all related materials, Well done keep it up

November 18, 2021
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Reply from Roof Stores

Thankyou for your review

Rated 5 out of 5 stars

No issues

No issues - all very straight-forward.

November 17, 2021
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Reply from Roof Stores

Thanks for your great feedback James

Rated 1 out of 5 stars

Very bad experience

Edit after your reply: yes I was not nice after the driver was not nice to me eather and don't want to listen to me if is that how you sorting your customers blaming them for your mistakes than good luck and I give one star because of your attitude to me and all stress I have to be gone through on my work time, and also order was delivered to correct address because I have to ask driver and given him correct address when he phone me but first refused to listen to me and keep telling me that he going to drop this on my card details address, in fact I wasn't sreeming on meber of staff I was just stress with all this situation, I suffer from anxiety and all that situation make me feel very bad and overstressed.
Very disappointed.
Very bad experience, I had ordered online and they send my order to my card details address instead of delivery address provided. When I try to explain to the delivery driver he wasn't nice and he don't want to listen to me after I said I need to call company and ask what happening and why is that, he finally agreed to bring my order for right adress. I've been in touch with company and I've been told that's system fold, they said they will be in touch with me but no one ever call me back.

November 17, 2021
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Reply from Roof Stores

Hi Paula
Stock was delivered to the correct address on the correct day, in good condition.
Our apologies there was an error with the delivery address and I can appreciate your frustration

I have taken your feedback on board.

Rated 1 out of 5 stars

Stock never arrived -still waiting for refund

Took my money, but no stock. So Reordered different more expensive stock. And on two separate scheduled days in November 2021 the stock never arrived on site. I had to waste two days for nothing.
I’m still waiting for a refund and may have to get my bank involved.
They seem completely unorganised and made several promises that they simply couldn’t keep. Very unprofessional. and still waiting for refund.

November 12, 2021
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Reply from Roof Stores

Hi William,
I just want to draw your attention to the banner that is highlighted on every page on our website that states - WE ARE CURRENTLY ENCOUNTERING SUPPLY ISSUES IN SOME AREAS WHICH MAY IMPACT AVAILABILITY SO PLEASE CONTACT US ON 0330 123 1885 OR info@roofstores.co.uk IF YOUR DELIVERY IS URGENT. -

What we did was inform you of the supply issue on the product you want and helped you find an alternative. As far as the refund goes, it does take up to 3 working days to arrive back in your account which you were informed.
There is no need to get your bank involved.

Rated 5 out of 5 stars

Very fast and efficient service

Very fast and efficient service. I need the items here urgently and they ensured they got to me within the given time frame, would definitely recommend them and will use them again in the future.

November 11, 2021
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Reply from Roof Stores

Tanks for the great feedback AMJ, We are pleased your expectations were met.

Rated 4 out of 5 stars

Fantastic service and can not fault…

Fantastic service and can not fault that it was just the high delivery charge even when I've placed a big order. Other than very pleased.
Thanks

October 30, 2021
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Reply from Roof Stores

Hi Brenton,
Thanks for your feedback. We do not make any money on the delivery, it is just the flat fee to get the stock from us to you which has unfortunately risen.

We take your feedback on board and will look to improve this asap

Rated 3 out of 5 stars

The delivery lorry was way too big and…

The delivery lorry was way too big and the tiles had to be dropped off down the road . Also there quite a few broken tiles

October 30, 2021
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Reply from Roof Stores

Hi Andy,
If you refer to our T&C's in the https://roofstores.co.uk/delivery it does state that all deliveries are kerbside and may require manual offload or movement.

Thanks for your feedback

Rated 1 out of 5 stars

Reason why I went with you guys was…

Reason why I went with you guys was because it said delivery within three days now you’re telling me eight weeks

October 29, 2021
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Reply from Roof Stores

Hi Mr Lally
This is the banner on the front page of our website - STANDARD DELIVERY FOR ALL ITEMS IS 5-7 WORKING DAYS – HOWEVER, WE ARE CURRENTLY ENCOUNTERING SUPPLY ISSUES IN SOME AREAS WHICH MAY IMPACT AVAILABILITY SO PLEASE CONTACT US ON 0330 123 1885 OR info@roofstores.co.uk IF YOUR DELIVERY IS URGENT. -

You were informed that the delivery may be longer than 3 days. The fact that you've given us 1* because you did not read the warning is a little disappointing.

Rated 5 out of 5 stars

Very good service

Very good service received my items exactly as described the day after making my order

October 26, 2021
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Reply from Roof Stores

Thanks for the great feedback David!

Rated 5 out of 5 stars

All things roofing

Great service easy to order from the website but also able to call for advice fast delivery

October 26, 2021
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Reply from Roof Stores

Thanks for the great feedback Giles

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