We are building 3 houses and gave the R/store the plan so they could work out the quantity of slate and other. Items needed we paid and it was delivered We had 2 rolls of lead over plus’s... See more
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We ended up paying an additional £25 because our order value was under £50!! Plus postage, so beware. This was not made very clear when placing the order. Never known this practise carried out by any... See more
Company replied
Only 20 roof tiles bought this time but 45% broken. These tiles obviously not packed or handled well. Very disappointing after standing hefty delivery charge. Prompt reply from roofstores much ap... See more
Company replied
excellent product,does what it says nice package,used it for my summer house,fair price compared to other seller ,,all good exept courier (fedex) !!!gives u random day and time for delivery and not... See more
Company replied
Company details
Written by the company
Roof Stores are an online merchant of quality roofing and associated products. We know that whatever you need for your job big or small, we will be able to supply from an extensive range of stock. Our website is designed with the consumer in mind, being able to supply the householder taking on that DIY project, to the larger Roofing Contractor. If you are unable to find what you are looking for, or need some help, our customer services team (07866 003244) are on hand Monday to Friday 8.00 am-5.00 pm. We pride ourselves on our excellent customer service and the team are available for technical help, stock availability, or specialist product and advice. You just need to check out our Trust pilot reviews to see what a helpful and friendly team we have! We feel we set the standard on the choice, quality, and competitiveness of our products. This makes us the only choice for all your roofing requirements. Call us on 0330 123 1885 Email us on info@roofstores.co.uk
Contact info
United Kingdom
- 0330 123 1885
- info@roofstores.co.uk
- www.roof-stores.co.uk
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Reply from Roof Stores
Excellent service and easy to deal…
Excellent service and easy to deal with. Recommend with no reservations.

Reply from Roof Stores
Waste of time they took order first and…
Waste of time they took order first and after couple of days days we don’t have stock

Reply from Roof Stores
Good prices and delivery on time
Good prices and delivery on time. What more can you ask for.

Reply from Roof Stores
Ordered materials for a job and sent…
Ordered materials for a job and sent money then messaged me back the next day saying sorry hadn’t got the materials

Reply from Roof Stores
We had trouble sourcing our roof tiles…
We had trouble sourcing our roof tiles thus store were really helpful and even managed to supply enough for our project. They arrived on time and were delivered on the spot where we needed them. Price was good too. Great service.

Reply from Roof Stores
Impressive service
Impressive, excellent service , prompt delivery and great phone advice. Ordered low pitch roof roof tiles and all related materials, Well done keep it up

Reply from Roof Stores
Very bad experience
Edit after your reply: yes I was not nice after the driver was not nice to me eather and don't want to listen to me if is that how you sorting your customers blaming them for your mistakes than good luck and I give one star because of your attitude to me and all stress I have to be gone through on my work time, and also order was delivered to correct address because I have to ask driver and given him correct address when he phone me but first refused to listen to me and keep telling me that he going to drop this on my card details address, in fact I wasn't sreeming on meber of staff I was just stress with all this situation, I suffer from anxiety and all that situation make me feel very bad and overstressed.
Very disappointed.
Very bad experience, I had ordered online and they send my order to my card details address instead of delivery address provided. When I try to explain to the delivery driver he wasn't nice and he don't want to listen to me after I said I need to call company and ask what happening and why is that, he finally agreed to bring my order for right adress. I've been in touch with company and I've been told that's system fold, they said they will be in touch with me but no one ever call me back.

Reply from Roof Stores
Stock never arrived -still waiting for refund
Took my money, but no stock. So Reordered different more expensive stock. And on two separate scheduled days in November 2021 the stock never arrived on site. I had to waste two days for nothing.
I’m still waiting for a refund and may have to get my bank involved.
They seem completely unorganised and made several promises that they simply couldn’t keep. Very unprofessional. and still waiting for refund.

Reply from Roof Stores
Very fast and efficient service
Very fast and efficient service. I need the items here urgently and they ensured they got to me within the given time frame, would definitely recommend them and will use them again in the future.

Reply from Roof Stores
Brilliant costumer service
Brilliant costumer service.
Delivery spot on
Trusted
Thank you

Reply from Roof Stores
Fantastic service and can not fault…
Fantastic service and can not fault that it was just the high delivery charge even when I've placed a big order. Other than very pleased.
Thanks

Reply from Roof Stores
The delivery lorry was way too big and…
The delivery lorry was way too big and the tiles had to be dropped off down the road . Also there quite a few broken tiles

Reply from Roof Stores
Reason why I went with you guys was…
Reason why I went with you guys was because it said delivery within three days now you’re telling me eight weeks

Reply from Roof Stores
Very good service
Very good service received my items exactly as described the day after making my order

Reply from Roof Stores
All things roofing
Great service easy to order from the website but also able to call for advice fast delivery

Reply from Roof Stores
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