The Roof Box Company Reviews 

Bought a Cruz roof rack for a 12 year old Toyota to carry my kayak great service and a great delivery time to Channel Islands would highly recommend this company

Informative information, excellent service and despatch, fantastic products.
Bought a package deal aluminium roof bars and topbox.
Cruz bars and a kamei 420 box
Absolutely brilliant 👍 👍 👍 😊

Excellent technical advice - photos and clear information - when I was looking for roof bars for an old car. Clare was always quick to respond and very patient.
I live abroad so haven't got the bars yet but am hopeful they will do the job.

I had selected snow chains online but called to get some advice. They were very careful to make sure they had the correct tyre fitting, gave me some options when asked at varying price points and helped me decide on Autosocks instead. Very knowledgeable and a pleasure to deal with. Items arrived very promptly.

Thank you The Roof Box Company!

Really great service from a really great company.

They had exactly the right kind of roof bars I was looking for, sold them in a complete package and at a fraction of the price I'd found elsewhere. They also accommodated an additional need I had for their delivery. I really recommend this company.

Ordered seat covers from them and it stated on their website "it fits a 2013 subaru XV"
I received it and tried to install it and it's completely wrong!
On top of that, it is so thin and cheaply made!

They sent over the return info and sending back.

I may try again

Great company to deal with, I've been using them for years. They offer the best prices, the best service, great advice and provide very helpful and friendly customer service (big shout out to Laura and Brenda).

I recently purchased a car seat cover from The Roof Box Company, and I couldn’t be more impressed with their service! While the parcel arrived damaged due to transport issues, their team handled the situation brilliantly. They quickly arranged for a replacement to be sent out, and their communication throughout was excellent.

I have used The Roof Box Company in the past and have always been pleased with their products and service. This experience has further cemented my trust in them, and I will definitely be shopping with them again in the future. Highly recommend!

I ordered a boot liner from the Roof Box Company but inadvertently ordered the wrong type. I telephoned the company and was helped by Brenda to sort it out for me. She ordered the correct liner and arranged a part refund. The order arrived promptly, as did the refund. I found the experience was like going back in time to a company who was friendly, very helpful and personal.

Recently ordered from The Roof Box Company a Carbox bootliner to fit my new car. It also came with a non-slip mat that protects the bumper sill when loading / unloading items. The attachments points for the non-slip mat were defective unfortunately. After notifying TRBC by email they responded very promptly and had a replacement immediately posted out to me which arrived next day. Great customer service and communications from Clare and Laura in the team.

The Roof Box Company provides outstanding customer service! They were incredibly helpful and patient, especially when guiding me through their fantastic Thule lock-matching service. They went above and beyond to ensure I got the maximum refund for my key replacement process.

When Royal Mail lost the initial package, they immediately sent a replacement that arrived within 24 hours. Their dedication and efficiency are second to none. I highly recommend buying from them—they’ve truly earned my trust and loyalty!

Ok I had a problem with a Thule Bike carrier. I cannot praise the Roof Box Company enough - Brenda and the boss Martin could not have helped anymore - securing me a replacement carrier ( and a better one at that) at no cost to me. Their service is superb, their communication second to none. To anybody buying a bike carrier buy it from these guys. They embody the words customer service.

I had a problem with one of the locks on a bike rack that I had purchased in August, I was in contact with Clare in customer service who had a replacement lock to me in four days.
Fantastic service.

So impressed with service and product. Customer support team outstanding and when we required a replacement part which was stolen they replied extremely quickly with advice.
Would recommend company to all.

When my Showdown Kayak Carrier broke the team at roofbox got a resolution from Yakima and supplied a new unit in time for me to get back on the water quickly. When you've bought an expensive bit of kit knowing Roofbox have got your back is valuable.

Friday afternoon and your roof bar won't tighten.........who do you call???? Yep, The Roof Box Company.
New parts delivered 8.30am Saturday ........ superb customer service, and done with a smile. Thank you.

We have used TRBC over 20 years for two roof boxes, bars and fittings for various cars. Both boxes, the first bought 20 years ago, still going strong.
This year we needed bars to put the boxes on a Corsa. The bars and fixing kit arrived quickly. Unfortunately, the thread of one bolt was faulty. Contacted the company and replacement bag of bolts etc. arrived the next day. Brilliant service.

I needed to upgrade my towbar mounted bike carrier and found exactly what I was looking for on the Roof Box website. The descriptions were very helpful but I needed to clarify one issue which was done very quickly over the phone. I placed an order for a Thule EasyFold XT2 carrier with an additional loading ramp which arrived the next morning. I am delighted with the carrier and the service provided by Roof Box.

Having previously received great service, I decided to go back and purchase a new set of Thule roof bars for my new vehicle.
The delivery company failed twice to deliver my purchase so they decided that an employee would deliver them instead. This happened at the agreed time with no issues.
Bars fitted today ready for trip awayand look great.
Amazing response and obviously went above and beyond for their customer.
Can’t praise them enough with the two experiences I received.
Many thanks

I received roofbars and a Thule bike rack within a couple of days. I had a minor issue, and contacted the company, who immediately resolved the problem. Excellent service, and very competitive pricing.