Roofriendly Reviews 

92
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly trained, friendly, and professional, from sales representatives to fitters and administrative teams. Many highlight the excellent service, noting efficient work, prompt responses, and a seamless process from start to finish. People are particularly impressed with the outstanding quality of the products, such as triple-glazed windows and doors, which significantly improve insulation and enhance home appearance. Reviewers frequently mention the meticulous workmanship, tidiness, and attention to detail, making the overall user experience enjoyable and stress-free.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and friendliness of... See more

Product

Customers consistently note positive experiences with product quality, with many praising the brilliant and... See more

Quality

Customers had positive experiences with quality, expressing delight with the high quality of windows, doors,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy and enjoyable. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class company . fitted windows last year in my 19 30s semi detached house highly trained friendly fitters did a brilliant job even though older homes can be more tricky t... See more

Rated 5 out of 5 stars

Fantastic product ( front composite door) and a brilliant range of products at a reasonable cost. Everybody from the admin team, fitters and all others involved made the process of having a new door... See more

Rated 5 out of 5 stars

Had a triple glazed widow fitted, made a great job of it and cleaned up afterwards. The overall service provided by Roofriendly was spot on very professional and kept me informed throughout the proces... See more

Company replied

Rated 5 out of 5 stars

Punctuality of sales and surveyor. Work completed in a very neat and tidy manner. Outstanding quality of products used. 10 windows installed over 48hrs. This is our second big project with this c... See more


Company details

  1. PVC Windows Supplier

Written by the company

Roofriendly are one of Lincolnshire's oldest suppliers of double glazing and home improvement products across Lincolnshire. We're family run & during the last 22 years, our highly skilled team have completed over 15,000 installations of windows, doors and conservatory's across Lincolnshire and Nottinghamshire.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

92 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(92)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

We had the whole house triple glazed with Roofriendly and we are so happy with the job, we recently had a problem with a patio door dropping slightly and someone came on the date as promised, the man that came was so nice and polite, can't fault them.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Repair

Jack came out to fix the bottom part of our front door which was still covered by its 10 yr guarantee,I called the office and it was so easy to sort out a new part and for Jack to fix it for us, we had Roofriendly in 2017 to do all windows and doors, and 2023 to do facia and guttering, we wouldn't use anyone e else! Highly recommend

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Just had a visit from Roofriendly to…

Just had a visit from Roofriendly to sort out a door that was sticking - sorted in no time ! They were so quick to respond to my email too ! Fabulous service from friendly guys - highly rated

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Just had 5 windows and 1 door fitted. They look fantastic so pleased, no mess or marks anywhere.
Would highly recommend roofriendly.
Thank you im delighted

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

You can't get better than a Roofriendly fitter

From salesman, office to fitters all excellent, friendly, informative staff. Clean & tidy, brilliant robust product. Could not fault it. Had 10 windows and 2 doors, triple glazed. Not expensive and Luke, Luke & Chris were excellent. Worked tiresly without breaks in cold damp weather. Cleaned up as well. Jack did the finishing touches and was excellent and friendly. The workmanship was 2nd to none. Very solid and secure units. We have had 3 other properties done in the past and this company's product and workmanship rose above them all. Price was extremely competitive as well. Any future moves/projects we will use them again as not prepared to go anywhere else now. Excellent👏👏, well done team could not fault a single thing and we are fussy.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company! It’s been a pleasure dealing with them. Highly recommend them. If you’re looking for technical advice ask for Hirsz, he really knows what he’s talking about.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Rude and abusive Cold callers

2 cold callers came to my door today, despite having a ring door bell they hammered on the door so hard it sounded like they were trying to break in. When I refused a leflet they became abusive and swore at me. Obvouisly a nice company and one to avoid.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Survey

Graham came today to complete the survey, lovely service advised on the choice of privacy glass to go with the front door and which doors would fit at the back as it’s quite narrow. Very helpful and explained the process for the fitting of the windows and doors.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Had my triple glassing fitted 9 years ago best thing I ever did but sadly 3 panes had broken down. One phone call and a visit from jack and new panes ordered and 2 weeks later all fitted fantastic service would highly recommend them thank you Jack

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish our experience…

From start to finish our experience with roofriendly was amazing. Rob came and gave us a quote for solar panels with battery and we decided to proceed. Ever went exactly as arranged from the scaffold arriving to the two lads who came to fit the panels it went without a hitch. My husband and myself are in our 70s and not very computer savvybut we needn't have worried we were talked through the registration and the application of the app to help us see how we were running was great. Even Rob himself came round just to check we were coping with the technology side of things. We are extremely pleased with how the whole thing has been and would not hesitate in recommending this firm. Thank you again for helping 2 oaps join the 21st century. Mrs Atherton, leasingham

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

They insult you and swear at you

A coldcaller from Roofriendly knocked on my door today. When I declined to accept his leaflet, he used a barrage of expletives at me, including calling me "a fat c***." Nobody should have to deal with this behaviour on their doorstep

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a replacement front door from…

Bought a replacement front door from Roofriendly and couldn't be happier. The sales process was straightforward, the payment terms clear and a very professional installation job done by Ashley.
Delighted with the results and would recommend to family and friends

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Roofriendly

Dealing with Roofriendly has been a pleasure from the start. They have fitted a large new conservatory roof for us and we are highly delighted by everything. The project has been dealt with quickly and very proficiently. The technicians, Luke and Chris, were excellent and we are very pleased with everything. Fully recommended.

October 7, 2024
Unprompted review

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