Root Cause Clinical Reviews 126

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, professional yet approachable demeanor, and their ability to put people at ease. Many appreciate the thorough consultations, where staff clearly explain diagnoses and treatment plans without pressure, making the overall service exceptional. The user experience is frequently highlighted as positive, with people feeling listened to and supported throughout their journey. While most customers are highly satisfied with the service and staff, there is some ambiguity regarding the product. However, the strong consensus on positive customer service and user experience suggests that any issues with the product are not a major concern for the majority of users.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff, particularly Wil,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the expert, compassionate, and... See more

Product

People report ambiguous experiences with product. Many customers found that understanding the root cause of... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the empathetic... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report feeling at ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First visited Will in Glasgow in August last year after many sleepless nights worrying about hair thinning. Will was really knowledgeable in all aspects of hair loss and scalp care. He explained thing... See more

Company replied

Rated 5 out of 5 stars

My 9-year old daughter has been suffering hair loss since summer woth no apparent cause (GP, bloods etc). We booked an appointment with Wil who, first of all, was amazing with our daughter (addressin... See more

Company replied

Rated 5 out of 5 stars

I met with Wil for an in-person consultation and was instantly put at ease by his approach. After examining my scalp and reviewing my blood test results, he was able to talk me through the likely diag... See more

Company replied

Rated 5 out of 5 stars

I visited the clinic with my 17 yr old daughter who has been experiencing hair loss and scalp issues. Will discussed her medical reports, day to day hair management and helped us to understand what is... See more

Company replied


Company details

  1. Health Consultant

Written by the company

We offer you a professional and clinical diagnosis for hair loss and scalp health anxieties. We offer global video consultations in the comfort of your own home or in-person consultations in one of our clinics across the UK. Our diagnostic approach leads to a more effective prognosis and outcome for our clients. You can expect person-centred consultations delivered in a safe and supportive space. Be assured that you will access a professional standard from a trusted brand. Don’t rely on Dr Google, let us help you in your health journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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Rated 5 out of 5 stars

Thinning hair over 3-6 months?

Having been concerned about my once thick and full head of hair, becoming thinner all over, I was recommended to go to Wil at Root Cause Clinical by a friend who had similar issues. After completing a thorough and in-depth questionnaire (take the time to do this properly as it is so important for the consultation), I had an appointment to go over these details and for Wil to look microscopically at my hair.
Wil took time to explain everything he was doing, checked back with the details in the questionnaire and fully explained the options open to me. Whilst I am still deciding the best course of action for me, I would highly recommend the clinic. There are many different options available to you and, whilst I only had the initial investigation, I was impressed with how professionally everything was handled, and feel confident that they have helped me find a solution to resolve the issues with my hair.

January 27, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for taking the time to review our services. We take your hair health journey seriously and want to ensure you have the right knowledge and care at all times

Rated 5 out of 5 stars

Top service from Root Cause

I went into my appointment feeling really worried and insecure about the recent thinning of my hair. However as soon as I sat down and listened to what Wil had to say my mind was eased right away. It was made very clear from the beginning that Wil was an expert and he addressed all of my concerns in a simple way that made it easy to understand. He provided me with a diagnosis, possible causes of my hair thinning, and products to help with my dermatitis. By the end of the consultation I felt not only relieved but also highly informed. Would highly recommend Root Cause to anyone feeling worried about their hair.

November 5, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for your detailed and considerate feedback we really appreciate you taking the time to help us

Rated 5 out of 5 stars

I walked into the salon feeling very…

I walked into the salon feeling very insecure and worried about my protracted hair loss problems. However, the consultation with Will helped me feel relaxed and at ease. Will patiently went through my records, scanned my scalp and explained the pictures as well as the diagnosis. I left the salon feeling reassured that there were no serious underlying issues with the hair/scalp. I'm hopeful that with the recommended treatment, things will get better. I also received a detailed diagnosis afterwards which is quite helpful for my records and reference. Will also informed me that I can call back anytime if I have any concerns with the hair, which was quite reassuring. I now feel optimistic and enlightened about my hair loss problems. Thank you Will! I highly recommend booking a consultation with Will if you are experiencing hair loss problems.

January 22, 2025
Unprompted review
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Reply from Root Cause Clinical

Thanks for your kind considerate feedback. We are delighted you received such reassurance and knowledge.

Rated 5 out of 5 stars

Informative

I was insecure about my hair loss, but my consultation with Will at Root Cause Clinical put me at ease. Will listened and immediately addressed all my concerns while thoroughly checking my scalp. I was provided a diagnosis, medication through the pharmacy and a detailed report outlining my condition. I left feeling informed and hopeful. Highly reccomend if you are experiecing hair loss! Thank you Will

December 10, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for taking the time to share your feedback it is greatly appreciated. Knowledge is hugely important to allow clients to make decisions.

Rated 5 out of 5 stars

I had a consultation in clinic with…Will

I had a consultation in clinic with Will. I was put at ease straight away. Will was honest and told me what I can expect in the future. I came out the session a lot more calmer than I went in. I would definitely recommend Root Cause for anyone that is experiencing issues with their hair

January 13, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to provide this lovely feedback. We really appreciate you taking the time to provide this

Rated 5 out of 5 stars

Stephen was really thorough and…

Stephen was really thorough and knowledgeable during my consultation and I was left feeling like he was genuinely interested in my hair/scalp concerns (which isn’t easy to find these days!) Stephen gave me peace of mind and advice going forward on things I needed to consider and action in order to improve my overall scalp and hair health! Thank you Stephen! Will see you again soon 😁

January 13, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for taking the time to offer feedback on your consultation. We are delighted that you received the support and knowledge you needed.

Rated 5 out of 5 stars

Trichology/Root Cause Clinical

I was lucky enough to have a online class seminar with Will in my college before Christmas.Will was Amazing and had a vast range of knowledge about scalp disorders,the cause and effects of these and how to treat or advise clients according to their concerns.I feel I gained a better understanding and knowledge of these concerns on order to educate my clients or recommend particular treatment plans.Also an insight into giving a better consultation when treating a client with these concerns.Trichology is a subject I am interested in gaining greater knowledge in and im grateful to Will and Victoria for their time for this introduction to Trichology. Thank You!.
Claire Xxx

November 19, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for taking the time to provide this feedback. Education is a core part of our ethos and the role of hair professionals in working alongside trichologists is a vital part of the client journey. Thank you for your questions and interest during our session.

Rated 5 out of 5 stars

hair loss

I recently met Wil and instantly he put my mind at ease. Wil is very informative and answers any questions or worries. I would highly recommend root cause clinic to anyone suffering with hair loss as I finally have a solution after years of suffering!

Thank you Wil

January 10, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for taking the time to give us such positive feedback. We are delighted you receive the knowledge and support you need in your hair and scalp health journey.

Rated 5 out of 5 stars

Trichology Scotland/Root Cause Clinical

I would recommend Wil Fleeson to anyone concerned about hair loss. Wil was patient, empathetic and really listened to my concerns. His knowledge and compassion made me feel like a weight was lifted which after weeks of sleepless nights, overwhelming anxiety and tears has been incredibly welcome!
Less than 24 hours later I received a comprehensive report which detailed what we discussed, diagnosis and recommendations for treatment. There were also no add on costs or expensive suggestions, quite the opposite.
Many, many thanks again!

January 10, 2025
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for taking the time to offer this feedback. We are delighted you felt comfortable in your consultation and received the knowledge you needed.

Rated 5 out of 5 stars

Amazing!

After attending at a consultation with Will he immediately put my mind at ease. He is very knowledgeable and so passionate about what he does. I would highly recommend Will and would suggest not to put it off as I had spent months of worry for Will to instantly put my mind at ease. Such a fantastic service!

December 20, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for taking the time to give us a review and provide such useful feedback thank you

Rated 5 out of 5 stars

Great Meeting with Wil Fleeson

I recently met with Wil Fleeson. He is a caring and professional person, who made me feel at ease with what I was going through. As a younger person who has been dealing with hair loss, I felt like he actually cared about finding the correct but most simple solutions.
Further, he was incredibly informative but ultimately wanted to make it very clear that I had multiple options to choose from myself. I did not feel like I was being guided toward particular solutions so that the medical industry could make more money from my experiences, which I have particular admiration for.
At the close of the meeting, a rough summary of points and the road ahead was laid out, and also emailed to me as part of a comprehensive summary of everything. Great guy, great service.

December 10, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for taking the time to provide feedback on our services and professional team. It is greatly appreciated

Rated 5 out of 5 stars

An extremely helpful consultation with Stephen

Stephen has been very helpful and understanding as I make my first steps along the journey of establishing the root cause of my alopecia.
I very much appreciate his expertise and experience in this very specialized field. I am looking forward to continuing the journey and wi

November 25, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for sharing your feedback with us. We look forward to continuing to support you

Rated 5 out of 5 stars

Trusted Pair of Hands

Trusted Pair of Hands
Wil was very thorough going through my case, identifying the problem, explaining the likely cause in simple terms and recommending a solution. His calm and friendly manner put me at ease. Root Cause are easy to deal with, professional and efficient.

November 25, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for taking the time to share your feedback with us. It is greatly appreciated

Rated 5 out of 5 stars

Thorough and professional!

November 22, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to offer your feedback. We are so grateful for your kind words it means a lot!

Rated 5 out of 5 stars

Caring and compassionate

Wil has such a nice manner and a wealth of knowledge which he shares in such a professional way. I would have no hesitation in recommending his services to anyone with hair or scalp issues as he is passionate about helping people and has the ability to change peoples lives. Thank you Wil & Victoria. J x

November 21, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you for your kind feedback it is a privilege to support you and we look forward to supporting you

Rated 5 out of 5 stars

Great knowledge with friendly reassuring manner

A most helpful and insightful consultation with Stephen. He was very knowledgeable and put me at my ease from the start. He had several suggestions about treatments which could help my scalp condition and I am pursuing these. He had a very reassuring manner and I felt my concerns about my scalp were being taken seriously. I can thoroughly recommend Root Cause Clinical.
Lindsay

October 28, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you for sharing your experience with our trichologist. We appreciate your feedback

Rated 5 out of 5 stars

Found an expert at last!

I had a very thorough and detailed discussion with Wil prior to him examining my scalp. His diagnosis and treatment plan were so reassuring and professional. He gave me much needed information regarding my hair loss and was very empathetic and knowledgable which, in turn, helped my confidence. I left the appointment with a really positive feeling and hopeful that my hair loss was treatable. He has been the first clinician to look at my scalp in detail and offered some positive treatment options.

November 13, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for taking time to give us this valuable feedback. I know Wil will be delighted to hear the consultation benefited you

Rated 5 out of 5 stars

I would highly recommend Corrine to…

I would highly recommend Corrine to anyone wishing to discuss hair & scalp management problems. I felt totally at ease during the consultation as Corrine was friendly, helpful, understanding & knowledgeable. In addition, there was sufficient time during the consultation to discuss & to ask questions. The follow up report was received in less than 48 hours.

September 9, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you so much for sharing your feedback with us

Rated 5 out of 5 stars

Kind and capable trichology professionals!

The kind and capable consultants at Root Cause Clinical managed to provide the only patient-centered and evidence based assessment of my scalp affliction that I received in over a year of constant in-person visits with US providers, and they did it remotely, via video consult from overseas! They took a thorough account of my medical history, my current situation, studied the photos I’d taken with a Woods Lamp type machine I purchased in desperation after having been gaslit by countless biased American clinicians—none of whom could even be bothered to glance at the pictures. Unfortunately, I had not yet had my genome sequenced at the time, but I even noticed that they did have a spot for that information should the client choose to provide it. By contrast, none of the doctors or nurses here seemed to be even vaguely aware of the significance of genomics in medical diagnoses and treatment. In fact, they did not care to consider any of the above—my medical history, present complaints, evidence-based diagnostic testing—and made their judgments solely from preconceived notions derived from inaccurate, shared provider notes and assumptions based on my appearance and stereotypical stigma. So, to this day, I have yet to receive treatment for the horrific affliction that has scarred my entire neck and more, but to their credit, the qualified individuals at Root Cause Clinical made a strong, positive impression on me and gave me hope that healthcare is only a shameful sham here in the U.S., and that perhaps one day providers in other developed nations can show them the way to redemption.

August 29, 2023
Unprompted review
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Reply from Root Cause Clinical

Thank you for taking the time to do this review. We are passionate about supporting individuals with chronic and long standing concerns and providing support and education to assist your health journey.

Rated 5 out of 5 stars

A great experience

Wil was friendly and easy to talk to. I enjoyed being able to do the consultation online as it saved me a lot of money on travel and accommodation etc. My Trichologist was very informative with options but did not push me into anything unnecessary. Would recommend to anyone who is struggling with their hair!

January 16, 2024
Unprompted review
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Reply from Root Cause Clinical

Thank you for sharing your experience with us we are glad the online process provided you with ease of comfort and the answers you were looking for

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