Root Cause Clinical Reviews 126

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, professional yet approachable demeanor, and their ability to put people at ease. Many appreciate the thorough consultations, where staff clearly explain diagnoses and treatment plans without pressure, making the overall service exceptional. The user experience is frequently highlighted as positive, with people feeling listened to and supported throughout their journey. While most customers are highly satisfied with the service and staff, there is some ambiguity regarding the product. However, the strong consensus on positive customer service and user experience suggests that any issues with the product are not a major concern for the majority of users.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff, particularly Wil,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the expert, compassionate, and... See more

Product

People report ambiguous experiences with product. Many customers found that understanding the root cause of... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the empathetic... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report feeling at ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First visited Will in Glasgow in August last year after many sleepless nights worrying about hair thinning. Will was really knowledgeable in all aspects of hair loss and scalp care. He explained thing... See more

Company replied

Rated 5 out of 5 stars

My 9-year old daughter has been suffering hair loss since summer woth no apparent cause (GP, bloods etc). We booked an appointment with Wil who, first of all, was amazing with our daughter (addressin... See more

Company replied

Rated 5 out of 5 stars

I met with Wil for an in-person consultation and was instantly put at ease by his approach. After examining my scalp and reviewing my blood test results, he was able to talk me through the likely diag... See more

Company replied

Rated 5 out of 5 stars

I visited the clinic with my 17 yr old daughter who has been experiencing hair loss and scalp issues. Will discussed her medical reports, day to day hair management and helped us to understand what is... See more

Company replied


Company details

  1. Health Consultant

Written by the company

We offer you a professional and clinical diagnosis for hair loss and scalp health anxieties. We offer global video consultations in the comfort of your own home or in-person consultations in one of our clinics across the UK. Our diagnostic approach leads to a more effective prognosis and outcome for our clients. You can expect person-centred consultations delivered in a safe and supportive space. Be assured that you will access a professional standard from a trusted brand. Don’t rely on Dr Google, let us help you in your health journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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Rated 5 out of 5 stars

An excellent and interesting session…

An excellent and interesting session with Will. He was so good at explaining what’s happening with my hair and scalp. I can thoroughly recommend Root Cause. No one else has been able to give me this level of information. Fascinating and so reassuring. Thank you!

May 15, 2022
Unprompted review
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Reply from Root Cause Clinical

We are so delighted that your consultation met your expectations. Thank you for taking the time to publish a review. The Root Cause Clinical Team.

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