Roseisle Luxury Campervans Reviews 

1,036
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Due to the current pandemic and still keen to have a holiday, we decided to see more of Scotland and found Roseisle Luxury camper vans on line. The entire hire, pick up and drop off process went... See more

Rated 5 out of 5 stars

Incredible 7 night road trip in Scotland with a Roseisle campervan. The vehicle was so comfortable and a 2019 plate, so virtually brand new! Great facilities, lots of storage space and easy to drive.... See more

Rated 5 out of 5 stars

Service from the staff, especially Megan and Jon Paul were impeccable. Vehicle was also new and tidy and neat. Sheets and towels and bedding we rented are clean. We had only a couple of issues w... See more

Rated 5 out of 5 stars

Pick up etc was smooth and well organised we were given a full demonstration of the van having never been in one before, it must have been a good run through as we didn’t encounter any problems d... See more

Company details

  1. Vacation Rental

Information provided by various external sources

Roseisle offers 5* Luxury Campervan & Motorhome Hire services in Edinburgh, Scotland to holiday makers from the UK and abroad. The vehicles we offer for hire are all under 18 months old and most of them come with automatic transmission. We are conveniently located on the outskirts of Edinburgh. However, to make sure your trip goes smoothly and is stress free, we offer transfers to and from Edinburgh and Glasgow airports, hotels and railway stations. Please see our website for details. We will go the extra mile as we want to ensure your experience of renting a motorhome in Edinburgh is an unforgettable one, one which you will wish to repeat or share with others.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

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(1,036)

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Rated 5 out of 5 stars

I had the best experience life could…

I had the best experience life could offfer doing the NC500 in The Compact plus model,the handover was great and everything was explained to me, every question I asked was answered and anything I was unsure of was explained to me in great detail.The van was cleaned to a very high standard and everything you needed was in the van that you needed for.your travels all i needed to pack was clothes and food.Taking the van back was just as easy. John Paul was very efficient and polite, couldnt have asked for a better experience. Looking to book again for next year

October 23, 2020
Rated 5 out of 5 stars

Very impressed with our hire experience…

Very impressed with our hire experience with Roseisle. The ‘van was in excellent condition, well (and thoughtfully) equipped and spotlessly clean. The handover and return were efficient and friendly. We would have no hesitation in hiring from Roseisle again.

October 19, 2020
Rated 5 out of 5 stars

A great holiday provided by Roseisle

A great holiday provided by Roseisle. John Paul greeted us and showed us all the features of the motorhome. This was luxurious as advertised, with everything we needed for a great adventure.

We were welcomed back by Megan who made sure our holiday had gone well

October 19, 2020
Rated 5 out of 5 stars

Our whole experience was excellent

Our whole experience was excellent. The motorhome was very clean and in an "as new" condition. Everything was explained very clearly and in a friendly way. We had a great time. I would have no hesitation in recommending Roseisle to anyone looking to hire a motorhome.

October 18, 2020
Rated 5 out of 5 stars

Best way to camp

Very impressed with the comfort factor and cleanliness of the vehicle. Would definitely recommend hiring another.

October 17, 2020
Rated 5 out of 5 stars

Fantastic wee road trip

We hired a compact van for 4 nights and after an initial problem with the price the company very quickly sorted this out for us.
Pick up and drop off was very thorough.
The van was immaculate and well stocked.
We had a great time away exploring Scotland with the van and felt very safe with having our own toilet and cooking facilities.

Would highly recommend
⭐️ ⭐️ ⭐️ ⭐️ ⭐️

October 17, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing trip!

My partner and I rented a campervan for 5 nights to explore the west coast of Scotland. The service was amazing, prior to arriving we received a video explains what van we were being given and shown how everything worked. We then arrived and were given a tour of van again explaining everything we needed to know. The van was full equipped with everything we needed to our trip, down to cleaning products and cooking utensils. After our 5 amazing days away we returned the van for it to be checked over and handed back. The service we received was fantastic, we will definitely be back to Roseisle Campervans!
Thank you :)

October 17, 2020
Rated 5 out of 5 stars

First class experience dealing with…

First class experience dealing with Roseisle from start to finish, this was our first trip in a motorhome and it won't be our last.
John-Paul instilled confidence in us with his comprehensive guidance and instruction. A truly memorable trip around the NC500 enhanced further by the flexibility our motorhome gave us.

October 17, 2020
Rated 5 out of 5 stars

Absolutely brilliant

Excellent experience from booking to checking in with John Paul and then handing back the camper van. First time hiring a camper van and we would definitely do it again with Roseisle. Brilliant staff, brilliant service and quality vans.

October 17, 2020
Rated 1 out of 5 stars

Giving 1 star as i cant go lower

Giving 1 star as i cant go lower. I dont want anyone else to go through horrible experience that i had so please read before you decide.
No complaints about the campervan itself which was received as expected but never have i ever seen this kind of customer service before.
Had a minor scratch at the bottom of the van which already had few previous scratches and was asked to pay £326 to replace the bumper which was actually £75 +50 manhour (as i was told later) and they were just trying to take advantage of me.
When i objected the high cost and need of replacement instead of repair the owner got very aggressive with very unprofessional manner and used foul language.
Additionally I had paid in advance for compressive insurance cover with £1200 excess but on the day of picking up van I was told that the excess has been increased to £1500 and i would need to pay more to get lower excess.

October 16, 2020
Unprompted review
Roseisle Luxury Campervans logo

Reply from Roseisle Luxury Campervans

Thank you for your feedback, firstly we are happy to hear you had a great experience in our Campervan. To address the excess amount, this was increased from £1200 to £1500 between the time of you booking and beginning your holiday with Roseisle from our insurance company. For this we have no control over. As discussed, this is only a pre authorisation in the event of any vehicle damage during your holiday as explained on signing of the rental agreement on the day of vehicle collection. As you damaged the Campervan during your holiday, we asked you only cover the cost of the damage you caused, not damage previously made by others or the full pre authorised amount. The initial cost quoted was full retail, labour, and VAT. However, as a rental customer we agreed you only had to pay the cost of the part and labour required. I am sorry your holiday has ended you feeling this way, however as you can see from our 4.9 Trustpilot score and our countless 5* reviews Roseisle are happy with the service we provide.

Rated 3 out of 5 stars

Great van but customer service could be improved

The quality, cleanliness and van facilities were excellent and we had a great holiday in Scotland! However, Roseisle's customer service fell short on some aspects. Frustratingly phone calls were often not answered during the booking process and during the hire period. Secondly, the payment process was mishandled. Having paid on time and in full we were chased over a period of days for non-payment and not believed despite providing confirmation from our bank that payment had been made. It turned out to be a Roseisle systems issue.

October 14, 2020
Rated 5 out of 5 stars

We rented a camper from Roseisle for a…

We rented a camper from Roseisle for a staycation around Scottish highland and all I can say is: "wow what a trip!"

All the staff were fantastic, friendly and knowledgable. The campervan was spotlessly clean and we hand no concerns for social distancing/handgel etc.

We'd love to one day buy a camper from them but alas we live 220 miles away!

Thanks to all of them for all their help to make this such a fabulous and memorable trip!

October 12, 2020
Rated 2 out of 5 stars

Not happy

I agree with the other reviews that the check in and out was very smooth and professional - but we had two bad experiences. We had scraped the side of the van on a very tight turning and had to pay £1500 excess - the company do offer that the excess can be reduced to £500 if you pay a small sum beforehand but I foolishly missed this. The end result is they have pocketed £1000 of our money - as the insurance company have a £500 excess. This seems amoral to me. (In addition the form actually says £1500 excess in one place but £1200 in another but I have had no reply about this.) A further complaint is that we were unable to contact anyone at the company on the Sunday when we had a problem with the van battery - we couldn't get an answer from the emergency number and Roseisle is shut on Sunday for any queries. We are AA members so got towed back and spent the night in the van in Whitecraig Road, not a nice end to the holiday.

October 8, 2020
Unprompted review
Rated 5 out of 5 stars

Seamless booking

Seamless booking, pick up and drop off. Camper was spotless! Handover instructions were thorough and everything was in working order. Great van, great trip

October 8, 2020
Rated 5 out of 5 stars

We were First time hirers so it was…

We were First time hirers so it was great to have such helpful and knowledgeable staff on hand to show us the ropes at collection. We travelled to Clachtoll which is a long way north with a couple of passing place only B roads to navigate. The automatic gearbox on our van made a huge difference. That journey is too far to go in one day so plans stop over part way if you’re planning to go that far north. The van itself was very well kitted tho we made use of the shower and kitchen facilities at our campsites as the vans are quite tight for space. A big thank you to the Roseisle staff who helped make our first campervan experience so enjoyable.

October 6, 2020
Unprompted review
Rated 5 out of 5 stars

Great Motorhome, great service!

Hired the deluxe compact motorhome to be able to get away for a break as the Caribbean Villa was out the question...

Fantastic experience, great wee motorhome with all mod cons.

Demonstration was comprehensive and memorable!

Only negative was staff not wearing masks when we came to drop vehicle off at end of hire, although staff were wearing masks when we collected home...

October 6, 2020
Unprompted review

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