Rosie London Reviews 

96
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, most reviewers were let down by their experience overall. Customers frequently reported that the items received were of extremely poor quality, made of cheap materials, and completely failed to match the advertised website descriptions. Many people also noted severe delays in delivery, with orders taking several weeks to finally arrive from overseas rather than coming from a local store. Reviewers additionally mentioned that trying to obtain refunds or return unsatisfactory items was extremely difficult, often requiring costly return shipping to overseas addresses. Consumers also warned others that the business features promotional images and trust ratings that may not accurately reflect the product or service.

What people talk about most

Product

Consumers find product to be extremely disappointing, consistently reporting that items look nothing like the... See more

Quality

Users consistently express deep disappointment regarding the extremely poor quality of products received.... See more

Order

Clients share negative opinions on order, consistently expressing deep frustration with extended delivery... See more

Website

Customers consistently express deep frustration and disappointment with the website, warning that it is... See more

Refund

People report negative experiences with refund policies, describing the process as difficult. Consumers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

E-mails sent to Rosie London bounced back undelivered as the e-mail address doesn't exist. I am so angry. Ordered couple of items (not yet delivered) before going on holiday on 22st December. After re... See more

Rated 1 out of 5 stars

Total disgrace! Scammers should be calling themselves Rosie China not London. Boots far from what they show on their website. Poor quality, looking disgusting and stinking like cheap plastic. Say shi... See more

Rated 1 out of 5 stars

Not a London based shop- I am still waiting weeks after placing my order . The tracking numbers lead you to a Yunexpress site asking you to pay one euro , but read the small print - youare agreein... See more

Rated 1 out of 5 stars

I’m disappointed to find myself joining the growing number of customers who’ve been taken in by this lot. The website looks legitimate, but I should have clocked that the so-called Trustpilot reviews... See more


1.3

Bad

TrustScore 1.5 out of 5

96 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(96)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rip off company

Why are etsy allowing this company
Bought some socks thinking it must be ligit
2 weeks later no socks
£18 out of pocket
Thanks etsy
You should be checking your sellers ......

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Awful product

Terrible item.
tool about 3 weeks to arrive and not like pic at all!
shapeless and cheap.
let's see how I do getting a refund may need to contact my credit card company

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a pair of boots following an Ad…

Bought a pair of boots following an Ad on Pinterest ! Said £116 leather , sponges insole. Sold for £34.99

Rosie London ( misleading name as not in the UK )

Took weeks to arrive , clearly a drop shipping situation from over seas.

definitely not leather ! Very cheaply made , obviously a bad copy of the ones in the photos. Worth £10 - £15 maximum ! All in all I feel conned and they are rubbish ! FALSE ADVERTISING CON ARTISTS ! Do NOT buy from this fake company ! HORRIBLE EXPERIENCE AND WILL NEVER BUY FROM A STORE I DO NOT KNOW AGAIN ! should be prosecuted for fakes !

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

A Scam

This is a scam do not buy from the website cheap merchandise from China. Will be reporting to the fraud squad London .

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would. Absolutely diabolical company with no morals steer clear. You buy from their website in good faith their description of their products is completely fabricated. I bought a pair of boots they were advertised as leather boots and when they came they are plastic boots. They absolutely stink and are unbearable and the quality is disgusting. I contacted the company regarding this and I was told yes I could send it back but at my own cost to China I thought advertising as Rosie London meant that they were actually in London so that again is full advertising this company have no morals. They are disgusting and I would not ever buy from them again. I would like to report them to trading standards, but I’m not sure where I stand with them being in China. I cannot emphasise enough how bad this company is. I really would love everybody to stop buying from them so they get shut down but I do believe they advertise under different names also so they have a way of getting round it but don’t crooks always.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

If i could give no stars i would

If i could give no stars i would . The most dishonest company i have ever purchased from . They advertise on pinterest , wont be looking at that any more . Cheap plastc rubbish the whole order. Spent over £329 , every thing was advertised as top quality leather , even label’s say polyester!! It also took over 20 days for delivery . Told us we have to return to a Chinese address which would cost between £130 and £160 The cheeky sods offered us 20% off then 25% off and then 40% off no chance Stay away from this scamming cheating so called business.😡😡😡 I could kick myself for being sucked in 🥲.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM - less than 0 stars!!!

TOTAL SCAM!!!

Should have read the reviews first - as with everyone else, I received a very poor quality item in completely the wrong size and a colour nothing like the pictures. They have made sure there is absolutely no chance of getting any money back. This shouldn't be allowed - they are thieves and con artists. Please don't fall for their shabby lies.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap and extremely low quality…

Cheap and extremely low quality products drop shipped from China. Website is full of AI generated images and fake Trustpilot reviews. Returns policy is very poor, you have to ship them back to China which takes weeks, if not longer, to get your money back.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

A complete SCAM but VISA refunded my debit card so give it a go!

Very similar experience to many other reviewers here. I got taken in by the fake 'Trust Pilot' reviews and decided to order a pair of orthopaedic leather shoes from the store in London... except it's not. The item took nearly 6 weeks to arrive-damaged- from China! It was poorly packaged, poorly made and completely the wrong size. Customer service was clearly AI and requested photos of the damaged item. I was offered a 20% refund if I returned the incorrectly sized, damaged item to an address in China, at my own expense! It'd be hilarious if I wasn't so angry at the sheer audacity of the whole operation. A shameless scam. Thankfully I complained to my bank and Visa refunded my debit card for the full amount, so that option is definitely worth a try.
Also, I have reported Rosie London to Trading Standards, awaiting a response.
NB. The single 5* review on here is looking very lonely (if not suspicious!🤣)

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM DO NOT BUY FROM THIS ROGUE COMPANY

Do not buy from these! I ordered a cream suit for my wedding!
Well it turned up looking absolutely awful' Nothing like the picture at all. Quality is the poorest I've ever seen. But you try getting a refund! It comes from China! AVOID AT ALL COSTS I have reported them to trading standards and applied to my Bank for a dispute- funny that the Banking is in Dublin?? The supposed shop is in London - yet they are shipped from China?? THIS SITE NEEDS SHUTTING DOWN. # UPDATE - I put a claim in with my bank even though I paid by debit card and got a full refund. As their banking is in Dublin! - go figure

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

This company can not be trusted to sell…

This company can not be trusted to sell you good quality products. Definitely AVOID. I purchased what looked like cute quality vegan leather ankle boots, they arrived after several weeks, most likely from China, they have no name on them, the size at least 2 sizes to small and the material is the cheapest plastic you will ever see footwear being made from. Incredible how they are allowed to advertise. They don't offer refunds, no paper invoice included within. Always check the feedback away from the actual advert. They are dishonest. I'm cross with myself falling for this one.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a total SCAMs

This company is a total scam. Eventually got the item which was such poor quality and now won't communicate. AVOID AT ALL COSTS. The fake trust pilot score please please don't buy from them

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

This site needs to shut down…

This site needs to shut down immediately ! I spent £262 and received one so far which was of the poorest quality,
I sent numerous emails to them with no replies about the rest of my order and no replies as yet . so alarming , i just wished I had checked trust pilot first before ordering from them
STay away at all cost!! the clothe look beautiful on line but the one item I received is paper thin material and poor quality !!

November 25, 2025
Unprompted review

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