Rosie London Reviews 

96
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, most reviewers were let down by their experience overall. Customers frequently complained that products looked completely different from website images and were constructed from extremely cheap materials. Many consumers also experienced long delivery delays, with purchases taking several weeks to arrive from overseas despite advertisements suggesting local operations. However, some customers also noted that attempting to obtain refunds or return unsatisfactory items proved exceptionally difficult. Reviewers additionally pointed out that the company website displays information and ratings that some found to be inaccurate. Buyers strongly advised others to avoid the platform entirely to prevent losing money on poor quality merchandise.

What people talk about most

Product

Consumers find product quality to be extremely disappointing, reporting that items look nothing like the... See more

Quality

Clients share negative opinions on quality, consistently highlighting that items feel cheap and resemble poor... See more

Order

Customers consistently note negative experiences with order, highlighting severe delays and items taking... See more

Website

Reviewers highlight negative aspects of the website, expressing strong frustration and disappointment with... See more

Refund

Customers had negative experiences with refund policies, describing the process as challenging. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

E-mails sent to Rosie London bounced back undelivered as the e-mail address doesn't exist. I am so angry. Ordered couple of items (not yet delivered) before going on holiday on 22st December. After re... See more

Rated 1 out of 5 stars

Total disgrace! Scammers should be calling themselves Rosie China not London. Boots far from what they show on their website. Poor quality, looking disgusting and stinking like cheap plastic. Say shi... See more

Rated 1 out of 5 stars

Not a London based shop- I am still waiting weeks after placing my order . The tracking numbers lead you to a Yunexpress site asking you to pay one euro , but read the small print - youare agreein... See more

Rated 1 out of 5 stars

I’m disappointed to find myself joining the growing number of customers who’ve been taken in by this lot. The website looks legitimate, but I should have clocked that the so-called Trustpilot reviews... See more


1.3

Bad

TrustScore 1.5 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(96)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute scam and should be shut down

As many others are stating this site is a scam. They falsely claim to be UK based and are even posting false Trustpilot reviews on their website which should be illegal! Their operations are based in China, they do not supply returns to customers unless the customers pay to return which costs to do so are exorbitant. This business needs to be shut down.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely Dooped

Absolutely Dooped! Chinese’s site, this Rosie’s got nowt to do with London at all. Fake trust pilot reviews published on their website, which I assume is illegal? Will be bringing this to someone’s attention. This site needs shutting down. Been waiting 4 weeks for my order. A generic email is sent in response to each of mine. I hope I save a sucker from buying from their pretty good job of a massive scam by posting here. Usually it’s the too good to be true price that deters me, but these prices were not cheap, which is an even bigger kick in the Rogers!

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

DONT ORDER!!

Wish id read views before ordering some boots ..waited 3 weeks for them to arrive then contacted the straight away to not right and too small ..Still waiting for a email saying how t0 return them day 3 and waiting ... DO NOT ORDER FROM THEM !!!!

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam! Same as other reviews. Clothing was cheap and not even made of the material the images would have you believe. Such poor quality, no similarity to images on site. Blatantly made in some sweatshop. Loads of other sister sites selling same gaments under the pretence of a closing down sale. Do not buy from this site it is a blatant scam!

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Sneakers I ordered are extremely poor quality, don't match the description, are totally unbranded and have come from China. No response to my customer query for a refund. Do not waste your money

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

At first I was not sure wether they…

At first I was not sure wether they were even ligit company, I sent them an email, I realised my shoes are coming from China. Hence why it took a couple of weeks. They have arrived and they are exactly as the pics on website.
Guys my doubts are gone and I am doing my shopping again. Its sale...get on with it

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam ordered a dress from here i had looked at there “reviews” and they where all 5 stars then I received the order and it was in a unbranded bag with two delivery stickers on no tag nothing and the quality was that of a cheap Halloween costume. Not to self check the real trustpilots reviews not what the website says!!! DO NOT WASTE YOUR MONEY!!!

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this website

I ordered shoes from Rosie London, but the item I received was faulty and not as described. When I contacted customer service, they refused to provide a prepaid return label or comply with UK consumer law regarding faulty goods. They only offered a partial refund if I kept the shoes. I’ve since reported the matter to Citizens Advice and my bank for chargeback.

I’d advise others to read recent reviews before ordering

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Manufacturing Failure from Rosie London

Manufacturing Failure from Rosie London
I was incredibly excited to receive this jacket, but the reality is that it is shockingly badly made and not worth even a fraction of the price. This feels less like a quality fashion piece and more like a poorly constructed, disposable item.
The jacket arrived with multiple obvious manufacturing flaws. The stitching is inconsistent and visibly crooked in several places, particularly along the cuffs and the side seams, which look like they will unravel after one wear. Furthermore, the lining is completely bunched up and poorly inserted, pulling the outer shell into an awkward, unflattering shape. It does not hang correctly at all.
The metal hardware is also a major letdown. The main zipper is sticky and cheap, catching every time I try to fasten it, and one of the buttons on the sleeve came loose within minutes of trying the jacket on. The fabric itself feels thin and flimsy, lacking any structural integrity.
Rosie London needs to seriously address their quality control. This jacket is defective and clearly failed to meet basic standards of construction. I expected a piece of lasting quality, but what I received was a complete waste of money. Do not buy this product. Save your money and look elsewhere for something that is actually durable and properly finished.

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Do not waste your money AVOID

Do not waste your money AVOID
lovely looking website and items. I bought a ladies jacket and it was never arriving, decided to look at reviews for this site........I wish I didn't. My item arrived after 3 weeks, it looked nothing what it showed on the on the site, very very poor quality. I informed them that I wanted a refund but still haven't heard anything back from them. Please do not buy anything, listen to everyone of us that has written a review for this site

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM
Not as described. Supposed to be 100%cashmere.
DO NOT BUY
READ RETURN ADDRESS BEFORE PURCHASING. IF CHINA - beware.

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

This website is a scam

This website is a scam. The product that arrived was nothing like the description, awful quality and sized for a small child. Do not waste your money on this scam of a company.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

I ordered boots from this company as advertised on Pinterest. The boots bear no resemblance style wise to those in the photo. The fabric is flimsy and thin and not suitable for footwear.
In seeking a return Rosie London stalled, requesting photo of the boots I received and have now stopped communicating.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

If I could have given no stars I would…

If I could have given no stars I would have. This company is a scam and should be avoided like the plague. I am surprised these people are still able to advertise and they should be locked up. Where are you Trading standards because the goods that come from this so called company look nothing like the products that are advertised. Be warned and stay away !!!!

October 11, 2025
Unprompted review

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