Round the World Experts Reviews 

1,180
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

AVOID AVOID AVOID!!! Dad booked with them everything seemed fine until he got to the airport where the airline has cancelled the flights because RTWT hadn't paid them any money for the flights so my... See more

Rated 1 out of 5 stars

AVOID!! All seems fine at first..helpful and competitive quotes (ish)..but as soon as you pay your money then they can't be bothered! I had so many issues with my 6 month travel and they made eve... See more

Company replied

Rated 1 out of 5 stars

I can honestly say I’ve never been so frustrated as I have with Round the world experts. My ‘agent’ booked me on tours that weren’t what I asked for, I got no help or guidance when I was stolen from... See more

Company replied

Rated 1 out of 5 stars

We booked our once in a lifetime holiday with this company! And you better believe it was once. This company didn't book our return flights. We were in Thailand and had no flights home!! This... See more

Company replied

Company details

  1. Travel Agency
  2. Recreational and Vacation Camps

Information provided by various external sources

Whether you’re planning a career break, gap year, honeymoon or a special holiday – speak to one of our well travelled round the world experts. We specialise in round the world itineraries and long-haul tailormade travel and can help you plan out every aspect of your trip to make sure it’s the perfect adventure.


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1.1

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TrustScore 1 out of 5

1K reviews

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(1,180)

1 review in the last 12 months

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Rated 5 out of 5 stars

Trip to Australia

We have just got back from a month in Australia with our 2 children who are 9 and 11.
We used Round the world experts after a recommendation and we have not been disappointed.
We dealt with Alex King who was friendly and efficient throughout our (many)conversations.
We used the company to book all our flights(international and domestic),campervan hire,car hire,some accommodation and day trips.
The information provided for our itinerary was extensive and everything went off without a hitch.
I would have no hesitation in recommending this friendly,reasonably priced and knowledgeable travel company and a huge thank you to Alex😊

May 3, 2017
Unprompted review
Rated 5 out of 5 stars

Highly Recommend 5 stars :)

I would highly recommend using RTWE for excellent customer service and assistance not just through booking but throughout the whole trip. Roz Williams who assisted throughout deserves a special mention. Thank you for making a tailor made booking bare fruition and all run smoothly. I have since booked another trip with Roz and would not hesitate to recommend this company to anyone.

April 29, 2017
Unprompted review
Rated 5 out of 5 stars

Honeymoon

Just booked my honeymoon to bali with Nico from round the world experts and he has been nothing but amazing with us both. Catering to our every need and has been very patient with us asking our millions of questions!

He has booked me an amazing holiday and got me some fantastic rates... Will definitely be using round the world experts again as he is already looking to book my next holiday to the Maldives for next year !

Thank you Nico great work !

April 25, 2017
Unprompted review
Rated 5 out of 5 stars

I have just returned from a "trip of a …

I have just returned from a "trip of a lifetime" in Vietnam & Cambodia which was organized by Kirsty Eccleston at TravelClub (who usually do my company travel arrangements). We are a combination of 2 families in UK & Australia & usually prefer independent travel but the help we got with the flights & accommodation from Kirsty was first class. We also appreciated her contacting us when we were on holiday with last minute flight alterations from the internal airline companies so that we were informed before going to the airports. We worked on any itinerary together, her suggestions were great & she didn't mind us going off track with our own accommodation ideas (using Homestays primarily). Our big thanks & recommendations to her & Round the World. Mike G

April 25, 2017
Unprompted review
Rated 5 out of 5 stars

Great India trip - thanks Alex!

Just back from a memorable and fabulous trip to India (Delhi and Rajasthan) and wanted to say a big thank you to Alex and the Round the World Experts team!

Our trip was superbly planned and organised with intelligent and thoughtful suggestions and great attention to detail at every stage of the process. We never once had to worry about logistics or timing once we were in India thanks to the superb advance organisation and communication by Alex.

The itinerary struck the perfect balance between rest and exploration. The guides and driver provided in India were universally helpful and fun. Last but not least our hotel recommendations were superb!

Would definitely recommend Round the World Experts to anyone and we'll hopefully be using them again for our next trip!

April 25, 2017
Unprompted review
Rated 5 out of 5 stars

The complete package

I came upon this company about 3 years ago purely by chance, offering a competitive quote for a future holiday. I have used them ever since for worldwide trips. Nick has been our help and advisor ever since the beginning. I would and have recommended "Round the World" they offer the complete service. I will of course be using them again.

Julie

April 20, 2017
Unprompted review
Rated 5 out of 5 stars

Kirsty from Round the World....

I have nothing but absolute praise for the professionalism, knowledge and excellent customer service that Kirsty provided me while booking my honeymoon to China, Japan, Australia and Fiji. Her knowledge of Asia was unprecedented; she called on previous travelling experience and knowledge to help me plan my trip in detail, providing solid advice every step of the way. Kirsty went, I believe, 'above and beyond' to make sure that every element of my trip was considered to ensure the best experience possible. Not only have I booked international flights but also a 21 day tour in China, based on Kirsty's advice. I would definitely call on Round The World again when booking any trips or tours.

Thanks for all your help Kirsty, it is greatly appreciated.

April 18, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic Holidays down under

We have just returned from our fabulous trip to Hong Kong, Australia and Singapore.
I am writing on behalf of my wife and myself, to thank everyone at RTW Experts for a really wonderful holiday we had.
We would like to thank you all for all the wonderful hotels chosen at central and lovely locations. We enjoyed the holidays extremely, thanks to all of you, once again.
Looking forward to travelling with you in future.

April 6, 2017
Unprompted review
Rated 5 out of 5 stars

A wonderful trip to Vietnam

A wonderful trip to Vietnam, every part of the journey went ahead with no hitches. Emma helped us with our itinerary and made the holiday a trip of a lifetime.
Lindi
Cambridge

April 6, 2017
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication. Available for queries even after holiday started. Reduced the organisational hassle of a long detailed trip to the minimum for the customer.

April 5, 2017
Unprompted review
Rated 5 out of 5 stars

Good value and helpful staff

I have booked travel to New Zealand a couple of times with Round the World Experts. Found them helpful, knowledgeable and able to come up with a good price. I'd recommend them.

April 3, 2017
Unprompted review
Rated 5 out of 5 stars

Rachel from Round the World Experts …

Rachel from Round the World Experts helped me to plan my dream holiday to Australia an New Zealand.She was really patient until we came up with the perfect route.
We spoke often up until we left the UK.I will definitely book my next adventure with them.

April 2, 2017
Unprompted review
Rated 5 out of 5 stars

Vietnam Tour

Visited Vietnam and RWE put together with me a really good tour. But the proof is in the delivery and in this respect they could not be faulted, All connections, internal flights and train journeys went smoothly, hotels where really good and the company used in Vietnam to take us on tours where really good. So no complaints, it all went well.

March 30, 2017
Unprompted review
Rated 3 out of 5 stars

Shop around yourself, there are better deals out there.

I booked flights with RTWE however I found them to be more about taking the money and not about helping the customer. No sooner had I booked the flights my plans changed, yet they wouldn't help instead trying to charge fees to change, which although I had booked expensive tickets and insurance didn't seem to matter as they had my money. The sales girl was very helpful but obviously it's mainly a sales pitch. I have used them before and they were quite competitive on price. Normally I book tickets directly but on this occasion I thought it would be better with a broker. Unfortunately, it wasn't my smartest decision and one that proved very costly as no sooner as I booked, I found similar flights over £200 cheaper. My lesson learnt was if you can do something yourself, then do so as they quite honestly didn't do anything special.

March 30, 2017
Unprompted review
Round the World Experts logo

Reply from Round the World Experts

Dear Philip

Thank you for taking the time to provide feedback for Round the World Experts on Trustpilot. We are sorry to hear your experience was not to your expectations. I know your dedicated expert has since spoken to you to welcome you home from your trip and explain about the way in which airline tickets work. Airlines can release promotions and I believe this happened the day after you had booked your flights, this is of course unfortunate but is completely normal practice. We have absolute faith that our consultants would always search for the best available fare on the day you booked. We do not always get advance notice of promotions and so every quote we provide would be the best possible for that particular day.

Once tickets are booked, we have to adhere to the airlines booking conditions and the type of ticket booked on this occasion, meant the airline charged a fee to make an amendment. We have a thorough booking process in which we do not proceed with a booking until the customer has agreed and is satisfied with those conditions.

I do hope this has restored your faith in Round the World Experts, and as a valued customer we do highly appreciate you taking the time to provide your feedback, in the interest of continual improvement of our service.

Best Regards

Carley Probert
Customer Experience Co-ordinator
Round the World Experts

Rated 5 out of 5 stars

Round the World Experts

Booked flights to NZ and Australia and found the service to be excellent. My contact was very patient and helpful. Would definitely recommend.

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Help all the way any questions there are always available
Had a call before my flight nice touch

March 27, 2017
Unprompted review
Rated 5 out of 5 stars

South Africa

Excellent, personal service, very knowledgeable staff.
From my initial enquiry you were given excellent advice and the feeling that you were talking to someone who understands what you want from your holiday. As a result we had a wonderful time staying in some excellent hotels and seeing some unbelievable sites.
Overall a wonderful experience from start to finish.

March 27, 2017
Unprompted review

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