Rudkin & Herbert Ltd. Reviews 

154
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely brilliant work. We are so happy with the work done by Rudkin and Herbert. We had a heat pump system fitted. Work started on the 20th April 2026 and was completed and commissioned by the 1s... See more

Company replied

Rated 5 out of 5 stars

Brilliant service, Cam came Wednesday morning and went above and beyond to make sure we went minimal time without gas and water services. Real clean job. Tidy pipe work, cleaned up after himself and l... See more

Rated 5 out of 5 stars

We're really pleased with our new full central heating system fitted by Jason. A competitive price, friendly & knowledgeable staff who took care to ensure their work look good aesthetically and clean... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Diane, her engineer and the team at Rudkin & Herbert for outstanding service in repair of our boiler. The boiler stopped working at breakfast time and after calling Rudkin & Herbert an... See more

Company details

  1. Gas Installation Service
  2. Air Conditioning Store
  3. Bathroom Remodeler
  4. Boiler and Heating Service
  5. Plumber

Information provided by various external sources

Our story began in 1992 where the business started from owning one small van in Leicester carrying out boiler works to now a fully-grown business trading in the hot water and heating industry. We provide high-quality and reliable full central heating installations, plumbing and bathroom services throughout Leicestershire. Why Choose Us? Qualifications &; Accreditations - We hold a range of qualifications and accreditations, including Which? Trusted Trader, Gas Safe, OFTEC, FSB, MCS, Logic and RECC certified. Bespoke Service - Our central heating and plumbing service is custom designed for all your needs and tailored to your property from start to finish. Aftersales Service - We can offer up to 10 years manufacturer's guarantee and our own 12 months on labour and materials after installation. To see more reviews, visit our review profiles on Reviews.co.uk, Yell.com, Which? Trusted Trader, Google Plus and Yelp.


Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(154)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Lovely office staff and brilliant plumbers, could not fault them. Extremely hardworking guys, especially Jason, helped by Ellis & Ed. Would highly recommend to anyone. Really pleased.

July 29, 2020
Unprompted review
Rated 5 out of 5 stars

Recently had a new boiler installed and…

Recently had a new boiler installed and a few other extras and I can honestly say Rudkin and Herbert where first class!! Ian was very professional, nothing was too much trouble and he gave us a very very competitive quote. The office staff where very friendly and a pleasure to deal with and a big thank you must go to our installers Jack and Ed who where excellent! Very hard working, clean and tidy throughout and the finished product was to an extremely high standard! Would definitely use again.

July 8, 2020
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you very much for your wonderful comments , it is always lovely to receive positive feedback from happy customers! plus its good for the staff to be rewarded for a good job!

Rated 5 out of 5 stars

This is the 3rd time we have had a job…

This is the 3rd time we have had a job done through Rudkin and Herbert. You know you can rely on them to get a 1st class job done. Thank you to Simon who worked really hard on our downstairs cloakroom and to Nick who did the tiling and a bit of carpentry on the floor. You both did an amazing job and the cloakroom looks lovely.

June 15, 2020
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you for the lovely review Pauline - its a pleasure of course for us to work for you again and glad that we have delivered another excellent job! I will pass your comments onto the lads
Many Thanks from the Rudkin & Herbert Team :)

Rated 5 out of 5 stars

Super Service from quote to final fittings.

Folville Junior School received a super service from quote to fixing, company was able to work to a very tight deadline, and assist our school in fitting sinks to classrooms ready for the wider opening, following Covid 19 Closure. A team of three Glen , Cameron and Joe came in worked really hard, over the 3 days fitting sinks, pipework and outside drainage and downpipes. All work undertaken was fitted very lean and tidy, fitting into the look of the building. Over all an excellent service and a great team of young men. Highly recommended.

June 4, 2020
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Many thanks for the 5 star review - its always a pleasure when a job can be completed within a tight deadline and leaves the customer highly satisfied. We pride ourselves on giving a 1st class service and we are delighted that you are pleased with the finished work.
From The Rudkin & Herbert Team

Rated 5 out of 5 stars

New Boiler Fitted

Just had a new boiler fitted, which was not a straight forward job, but the engineers (Glen, Paul and Joe) were excellent clean tidy and efficient. Problem solved!

Thank you Ian for arranging it all.

Would recommend Rudkin & Herbert Ltd to anyone looking for a professional service.

May 26, 2020
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you very much for your positive feedback on your latest install - it is very much appreciated and we will send on your thanks to the lads.
Best Wishes Rudkin & Herbert Team

Rated 5 out of 5 stars

Shower Room

Rudkin and Herbert have undertaken work for us on two occasions. Firstly, in 2016, they supplied and fitted a combi boiler. They continue to service our boiler. Most recently in March/April 2020 they fitted a new shower room. We have found them to be an excellent company: very good communication, care taken to ensure that the work is done to a high standard, and overall a very thorough approach to the work in hand. We are very pleased with the new shower room, and many thanks to all those involved. We recommend Rudkin and Herbert.

Paul/Liz Martin

April 16, 2020
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you very much for the rating and the comments which I will be sure to pass onto the people involved. We are pleased that you have used us again to carry out works and hopefully will continue!
A big thank you from all the Rudkin & Herbert Team :)

Rated 5 out of 5 stars

dave harding of groby

From the visit of Ian to give us advice about the change to a Combi boiler
and a competitive quote we were very pleased. Jason and the team were very efficient clean workers and pleasant to have around.
Also the office were very helpful when required.
Would definitely recommend your company.

March 25, 2020
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you for the lovely review - we will be sure to pass it on to the lads.
Glad you are pleased with the overall service and install.
Best wishes from the Rudkin & Herbert Team

Rated 5 out of 5 stars

New boiler

Just had a new boiler fitted ,the lads were excellent clean tidy and very professional,
Would recommend Rudkin &Herbert Ltd to anyone who needs professional heating engineers.

March 24, 2020
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you very much for the positive feedback which we will pass onto the lads accordingly Im pleased you are happy with the work and the lads! nice to hear some positivity of late to cheer us up!
The Rudkin & Herbert Team

Rated 5 out of 5 stars

I have just had a new boiler fitted the…

I have just had a new boiler fitted the lad that fitted it where Paul,Joe,and Riley all very nice last lads very professional did a great job. Should have had this done years ago

March 16, 2020
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you for the lovely review, We are pleased that you are happy with the install. I will be certain to pass your thanks onto the lads.
Thank you from the Rudkin & HerbertTeam.

Rated 5 out of 5 stars

Number 1 company to deal with

We had our heating installed this week and Wow the service we received was first class from first contact with Ian to the installation team led by Jack. Jack's workmanship was fabulous every thing was done professionally and work areas kept immaculately clean. Nothing was to much trouble from advise to keeping us informed of each step of the installation. The office admin team were brilliant too from quotes being received and info update confirmation in writing so all was clear and above board. The price of the work was so competitive they beat all the local compenys too bonus ... We will definitely be using this company again

March 2, 2020
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you very much for sharing your pleasure following the works carried out at your home.
It is always refreshing to hear from another happy customer and have passed on your kind comments to Jack and the Team! We would be happy to assist you in the future for any further works you may need our help with.
Regards
Rudkin & Herbert Team

Rated 5 out of 5 stars

Rudkin &Herbert supplied and installed…

Rudkin &Herbert supplied and installed our complete new bathroom and what a great job both Nick & Chris did doing so. From the onset of choosing what we wanted, all the Rudkin & Herbert team have been great. Both Nick & Chris carried out the complete job from ripping out of our old suite to the install of our new walk in shower and bathroom furniture. The standard of work is a credit to you both.
That's a new water boiler and now, new bathroom suite, all carried out by Rudkin & Herbert to a high standard. Thank you all. Regards Richard

February 25, 2020
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you for your review it's really appreciated and we are glad you are pleased with the work carried out. We will, of course, share this with all of the team here at R & H.

Rated 5 out of 5 stars

This company were brilliant for us

This company were brilliant for us. After having some work done by another company who were p**s poor Rudkin and Herbert were fantastic

The fitter told us everything we needed to know, his knowledge was unbelievable and any questions we had he always had the answer which is very reassuring.

Will be looking to use you again for our bathroom.

Andy

January 10, 2020
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you for the review Andy, appreciate the comments! you know where we are when you need us for your further works
Thank you the Rudkin & Herbert Ltd Team

Rated 5 out of 5 stars

Highly recommend

What can I say, from start to finish we were so impressed with Rudkin & Herbert. The quality of the work, the products and professionalism of the team were outstanding throughout.

The owner Ian, came out and really helped us to scope out the project, he gave us some invaluable advice and is very knowledgable and professional. The quote was emailed promptly, it was clearly set out and very competitive.
The work was seamlessly planned out and everyone delivered on time without complications or delay.
The guys who completed the work were brilliant, they were all qualified and experienced trades people. They arrived on time, worked hard and always made sure that they left the house clean and tidy. They were also brilliant with our dogs (which was a real worry for us). We are really happy with the work done. We have had so many complements from friends and family.

We are really happy with results and would honest have no hesitation in recommending Rudkin & Herbert 👍👍👍

January 4, 2020
Unprompted review
Rated 5 out of 5 stars

Fitted me in before Xmas Eve through…

Fitted me in before Xmas Eve through staff shortages/flu etc

A full FULL refit 🤯 the lads turned up on time, worked late, clean tidy, polite.

All very flexible and approachable, all fitted before agreed time and I'm well happy

Cheers Rudkin & Herbert

December 28, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

After having two quotes for the installation of a new boiler, there was no doubt that after the visit from Ian which company we would chose.Excellent detailed quote with different options given and good advice given when we needed questions answering.
The installation team (Jay and Joe) were absolutely brilliant and explained what they would need to do regarding the timeframes for the turning off of the gas and water and took care to ensure that all details were carried out to the highest standard (including the tidying up of the pipework as the previous boiler installation looked untidy) and with the minimal mess (considering the downpours we had during the day).
All the rubbish and the existing boiler were disposed of prior to leaving the house. I would have no hesitation of recommending Rudkin and Herbert Ltd. A fantastic company.

November 12, 2019
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you for your excellent review, we have passed your comments onto the team here at Rudkin & Herbert.

Thank you once again for taking the time to share your experience with us.

Rated 5 out of 5 stars

Boiler replacement

Tenant advised that had a problem with boiler and knowing its age I decided to replace it. Contacted Rudkin and Herbert who quickly attended and provided quote for job. Understood my problems being a landlord and not in area. Quote was competitive and provided options, but service to date swayed the argument. They duly attended and carried out the work, with minimum of fuss and efficiently.
Many thanks to the whole team, would definitely use again and wholeheartedly recommend them.

November 4, 2019
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you for your review and we are very pleased that you are happy with our service.

We will pass on your comments to the team here, thank you once again for taking the time to review our company.

Rated 5 out of 5 stars

Rudkin and Herbert always do a…

Rudkin and Herbert always do a fantastic job from start to finish. We are delighted with the new refurbishments in the bathroom which looks amazing! Rudkin and Herbert are always professional and friendly. The team always made sure that everything was clean before they left. Thank you to Rob for coming out to us. Thank you to Nick, Chris and Cam for the amazing job that you have done in our bathroom! Also, thank you to Diane and Rachel for being lovely and helpful as always! Highly recommended.

Miss Patel

October 31, 2019
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you for your continued support to your local plumbing & heating company. it has always been a pleasure to work for such an appreciative family. I know our engineers love working for you as they always get fed well!.
Best Wishes from all of us at Rudkin & Herbert Ltd.

Rated 5 out of 5 stars

Great after service

Well after having a problem with our new boiler working properly I had a knock on my door from the owner tonight to see if he could identify the problem.
After going through a few things the problem was hopefully found and an electrician is coming around within the next two days to put it right . Although my initial review was a little harsh I can not praise this firm enough for how they have eventually handled my complaint and how it’s being dealt with . I don’t believe this service would be found with national company so let’s try to keep the smaller family businesses busy
Thanks Rudkin & Herbert Ltd
Rich

Just a quick update ( Friday ) many thanks Rudkin & Herbert for keeping me informed throughout this week and now the heating / water is working perfectly .
Being disabled some things have to sink in so I’d like to thank the engineer you also sent around who totally explained the system and how it Will work best for me and to the electrician who must be sick to death of me
Well beyond what I expected , 5 ⭐️ Service

October 28, 2019
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you for your review and valuable comments, this enables us to review and improve the service offered to our customers.

Thank you once again for taking the time to review our company.

Rudkin & Herbert Team

Rated 5 out of 5 stars

Happy with my new bathroom

Happy with my new bathroom. Earlier this year i had a boiler replaced & re-sited and was very happy with the work. Now I have just had a complete refurbishment of my bathroom. Again I am happy with the result. The team arrived on the date agreed; they were well organised and the work of the different trades was well co-ordinated. A couple of minor teething problems were dealt with quickly and without fuss. Thanks to Chris (plumber) & Nick (carpenter) and Minty (tiler) who put in a lot of hard work to make my nice new bathroom! Thanks.

October 28, 2019
Unprompted review
Rudkin & Herbert Ltd. logo

Reply from Rudkin & Herbert Ltd.

Thank you for your review it is really appreciated and we have passed your comments onto the team here.

We look forward to being of service to you in the future.

Many thanks once again.

Rudkin & Herbert Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look