ScottishMountainGear Reviews 

140
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional craftsmanship and extremely high standard of work performed on various outdoor gear like jackets and backpacks. People are especially pleased with how carefully zippers, patches, and custom clothing alterations are handled to make worn items look completely brand new. However, some customers noted that the overall repair process can take several weeks, meaning consumers should plan ahead when mailing in items. A few reviewers also experienced occasional technical limitations or minor issues regarding specific specialized materials, waterproofing, and seam sealing outcomes.

What people talk about most

Product

Clients share ambiguous opinions on product, with many reviewers praising the exceptional quality of repairs... See more

Service

Reviewers highlight positive aspects of service, frequently expressing deep satisfaction with the exceptional... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with the craftsmanship and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Service from the repairs team at Scottish Mountain Gear. I would very happily use them again in future. Using the online form was very simple & the reply was very quick. The item I enquired abou... See more

Rated 5 out of 5 stars

I bought an expensive Goretex jacket and after Goretex recommended Scottish Mountain Gear, I sent my jacket up for an alteration. From the first email, they were very helpful, explaining the process a... See more

Rated 5 out of 5 stars

SMG undertake repairs for Musto under their guarantee scheme and have recently replaced a failed zip in a waterproof coat. The job was completed within a few weeks and one would not know that the zip... See more

Rated 5 out of 5 stars

Excellent Service - From initial enquiry to return of goods the process was simple and seamless. My BR1 had a massive tear in the seat - the repaired item is like new. Fantastic work - well done Musto... See more


Company details

  1. Dry Cleaner
  2. also in
  3. Activewear Store
  4. Clothing Store
  5. Clothing Supplier
  6. Outdoor Clothing and Equipment Shop
  7. Printed Clothing Store

Information provided by various external sources

The Image Scotland Group comprises Image Scotland (personalised clothing), Scottish Mountain Gear (outdoor equipment repairs), Image Logistics (IT service)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

140 reviews

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No history of asking for reviews

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4.6

All reviews

(140)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Scottish Mountain Gear have give my much-loved outdoor kit a new lease of life!

Scottish Mountain Gear have just repaired my ski jacket and trousers and replaced zips on my Schofel shooting jacket and Patagonia down jacket. From the start, their service has been seriously impressive. The repairs were done speedily, efficiently and very professionally. My much-loved kit has been given a new lease of life. I cannot recommend them highly enough.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Job!

Their team did a brilliant job of refurbishing my MacPac at a very affordable cost. Thank you!

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Replacement of Musto Waterproof Jacket zip

My Musto fenland Jacket of about 4 years old had its main 2 way zip failing. I contacted SMG and got a quote and following it I sent my jacket to them. On the document that I had to send was the suggestion that Musto might pay for this but that it could take up to 3 weeks for the garment to be returned. I sent the jacket and know it arrived at SMG on the morning of 14th August and to my surprise I received the jacket back this morning. Not only was this a terrific turn around, Musto paid for the repair. Well done SMG and Musto.
I do

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Jack Wolfskin tent repair

I sent our Jack Wolfskin tent here on the recommendation of Jack Wolfskin, Germany. Not disappointed. A great service, efficient, quick and cost effective to repair a tent that we love.
Thank you Scottish Mountain Gear.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

No need for a new bag!

Having broken the main zip on my very worn, nine-year old running bag, I was prepared to buy a new one. Sent it off to SMG to see if it could be replaced (it's not a standard zip) before I went shopping. It came back within a few weeks and looks like a new bag, complete with shiny, working zip and a patched up hole. Won't be buying a new bag, and in future will send any sports equipment that needs some TLC to Scottish Mountain Gear.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

What a fantastic job

What a fantastic job! I had two mosquito end panels made for my Hilleberg Akto inner to increase the ventilation.. SMG even put in zipped panels to close the mesh! I could not recommend highly enough and a very reasonable price! Many thanks

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Very Impressed with Dry Cleaning and Mending Service

Having read all the positive feedback for this company I decided to try them out and sent my pre-loved (and ripped) North Face jacket. I received it back mended and dry cleaned within the given period. The jacket is now in better condition than when I first bought it. The delivery service was very fast. Overall I could not recommend them more. Thank you

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome service

Absolutely delighted with my tent repair from this local (Scottish) company. Staff were knowledgeable & friendly and responded quick to any questions I had.
The repair itself was exceptional quality and turnaround time of 2 weeks was much less than I expected.
I will be using them again in the future.
Thank you so much

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic repair to Eagle Creek duffel bag

My Eagle Creek duffel bag had been lost by an airline and then when it was located, they flew it half way round the world (New Zealand to London) and it arrived, with holes, rips and a ruined zip. I really thought it could not be mended but sent it to Scottish Mountain gear who returned it to me a few weeks later in perfect condition. It's as good as new.
I received great service from them and am really impressed by the quality of the repair.

April 19, 2023
Unprompted review
Rated 4 out of 5 stars

Excellent service!

Although the repair took some time (they were obviously VERY busy) Rona was very quick and accurate in replying to my emails. The repair to my ski jacket was as good as I could have hoped for, a great colour match and very neatly done. The patch is almost impossible to see. Definitely money well spent

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Needed a complicated zip issue repaired…

Needed a complicated zip issue repaired in a rainproof jacket. Excellent service first via email and website form to fill in and item to be despatched to them. We were notified it was in the queue for repair and it arrived not long afterwards. Extremely happy with this company. Great customer service. Job well done. Carmel

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

My name is Pasqual Apuzzo,

My name is Pasqual Apuzzo,
I had a repair done on my quilted(puffa)jacket,all I can say is that it was outstanding…hard to believe that it was possible to be so expertly executed and unnoticeable…
The best there is,,,
Highly recommend!!!!!!!!

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Tore my Jack Wolfskin coatI…

I’d damaged my quilted coat when I tripped earlier this year causing a sizeable tear on the right arm socket.
I was referred to this company and they’ve done a fantastic job. They also washed it.
A swift, professional service from a company who were great at communicating.

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

1st Class service and repair

This is to say a BIG thank you for the repair on my Arcteryx AR Jacket. (605008). Amazing! This is the first time I’ve used you. I won’t go anywhere else. The company kept me up to date where required and returned it by courier.Thanks again. Jeremy Bryon Hampshire.

March 7, 2023
Unprompted review

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