Seico Group Reviews 

397
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional throughout the entire mortgage application process. Communication is consistently prompt, clear, and efficient, ensuring that consumers are thoroughly informed at every single step of their journey. Some people were satisfied with the impressive ability of advisors to secure great rates and expertly handle complex mortgage options. Many reviewers also noted that working closely with the team successfully turns a potentially stressful situation into a completely straightforward experience. Consumers consistently express high confidence in these reliable professionals to manage everything efficiently from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are incredibly supportive,... See more

Service

Users describe positive interactions with service, highlighting the professional and supportive guidance they... See more

Customer service

People report positive experiences with customer service, highlighting top-notch support and professional... See more

Response time

Reviewers mention positive feedback about response_time, consistently highlighting fast and efficient... See more

User experience

Customers consistently note positive experiences with user experience, highlighting quick and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot recommend Seico enough. I have been in comms with Andrew for the past few years, and when I finally decided to take the leap and purchase my first home, he made the whole process seamless.... See more

Company replied

Rated 5 out of 5 stars

Seico Group was recommended to me by a friend, and I’m so glad I reached out. Tash handled my case and was incredibly helpful and professional throughout the entire process. As a first-time buyer, I h... See more

Company replied

Rated 5 out of 5 stars

We’ve been absolutely thrilled with Seico Group’s support throughout our mortgage application process for our new build. Matt and Karly have been fantastic – proactive, responsive, and always one step... See more

Company replied

Rated 5 out of 5 stars

We have been using Seico for years. They always remind us before our mortgage product runs out and finds us the best offer. I have always found their advice sensible informative and reliable. We are s... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

The key to getting to know Seico is to understand that we truly value our customers, partners, suppliers and staff. Throughout our 30 years of trading transparency, fairness and equality have become our trade mark. So, if you are a mortgage customer You will speak to the same qualified and friendly advisor throughout your journey. We are not a call centre. We will personally look after you, we will be responsive and proactive and we will do everything we can to find the best mortgage offer to fit your own personal circumstances. If you are a Seico partner A lot of companies talk about partnerships without properly understanding what they entail. Our whole business is reliant upon building strong, longstanding and mutually beneficial partnerships. We understand that we are representing your brand, so we take great care with your customers and make sure that their experience only reflects well upon our partner. We provide all the management information you need to be able to track how our shared business is running and we pay our commissions accurately and on time. We understand that a good partnership is one where all parties benefit. If you are a supplier to Seico We take the same care with our suppliers as we do without customers. We are clear and transparent about our requirements. We understand that mistakes can be made from time to time, but what separates the good from the bad is how you react to those mistakes. We expect good service but are very loyal and we judge not just on cost, but also on value and quality. Our people Last, but by no means least, we could not do all this unless we had great staff. It is much easier to work for an organisation that is committed to doing things well and properly and treating people fairly. We are approachable, flexible, understanding and the culture that we work so hard to engender in our business reflects in the service our people are able to provide to our customers, partners and suppliers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

397 reviews

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1-star

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5.0

All reviews

(397)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Convenient and competitive

It was very easy and fast to find a good rate for my mortgage renewal.

April 18, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Adrian for giving us a 5* review! We appreciate your positive feedback and thank you for using Seico Mortgages again. I will make sure that Jamie, Karly & the rest team see this great review.

Wishing you all the best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Excellent work. Jamie is very good at what he does and…

Jamie is very good at what he does and ready to explain every steps. Karly follow up and communicate every steps of the way. Great team. I would highly recommend them.

April 17, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Ronke for giving us a great 5* review! We really appreciate your positive feedback and thank you for using Seico Mortgages again. I will make sure that Jamie, Karly & the rest team see this fab review.

Wishing you all the best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Great service and good advice

April 2, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Mike for giving us a 5* review! We appreciate your positive feedback and thank you for using Seico Mortgages. I will pass on your great comments to the rest of the team.

Wishing you all the best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Remortgage

Jamie and Gemma made the process for the change in my mortgage product seamless.

I have used them for a number of different mortgage products and I will use them again very soon.

Thanks guys, I am very grateful.

Nick

April 1, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you for giving us a 5* review and for your positive feedback. Thank you for using Seico Mortgages again and I will make sure that Jamie, Gemma & the rest of the team see this fab review.

Wishing you all the best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

If you’re looking for a broker, go here 👌🏼

Andy was superb at every step of the way, very professional and solid communication.

March 1, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you for giving us a 5* review! We value your positive feedback and will pass on your great comment to Andy and the team.

Wishing you all the best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Fantastic service .

Fantastic service .
It has been a pleasant journey from mortgage application right to the end of property purchase . I am indeed very pleased with the whole process and thank you .

March 28, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased we were able to make your purchase as easy as possible.
I will pass on your comments to the rest of the team.

Wishing you all the best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Always excellent service and always…

Always excellent service and always staying ahead of changes. They tracked and secured me the best mortgage rate on the market. Will definitely use again and recommend to others.

March 1, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. I will make sure that Jamie & Emily see this fab review.

Wishing you all the best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Friendly yet professional service from…

Friendly yet professional service from the team at Seico Insurance and Mortgages.

Jamie enabled me to complete the process of remortgaging efficiently and without fault. Highly recommend the team here.

March 1, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. I will forward your comments on to Jamie and the team.

Wishing you all the best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Fantastic service!

Fantastic service-quick, helpful and responsive.

February 28, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.

Wishing you all the best and look forward to being able to help you again soon.

Many thanks,
Seico Mortgages

Rated 4 out of 5 stars

Very impressed with the service and…

Very impressed with the service and follow up.

February 1, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Hi Tariq,
Thank you for giving us a great review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.

Wishing you all the best and look forward to being able to help you again soon.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

A very positive experience

The team at Seico were incredibly helpful throughout the process of our application. They guided us through each step, keeping us informed on progress. Thank you for all your help.

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Jamie and karly where great throughout the whole process, gave me regular updates on the mortgage market and rate changed during my process of buying me home! Couldn’t fault them from start to finish! Second time I have used them!

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

The team consisting of Jamie and Clare…

The team consisting of Jamie and Clare from the Seico group provided my family and me with the necessary support during the entire process, demonstrating their exceptional capabilities. As a first-time buyer, the company provided valuable guidance and assistance from the initial point of contact. I highly recommend this organization to individuals seeking mortgage services.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

My mortgage situation is more complicated than most, and Matt and Emily were extremely patient during the process, and went above and beyond to push an offer through and make sure I was kept up to date throughout.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Jamie Challis and his team have been…

Jamie Challis and his team have been looking after us for many years and they have managed to get the best rates available and on e secured would always be on the look out for one better rate if available. Your call is always responded and emails always answered. Fantastic service and lovely friendly team all round.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Really good people to deal with,… very happy.

Matt & Karly are extremely good at their job. Their attention was professional, friendly, informative and fast.
Importantly they were immediately contactable via phone, with email queries answered promptly. We have already recommended them to others. We are very pleased to have used their services, and anticipate an ongoing relationship for many years. Thank you Matt & Karly.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Very Nice Service

I am pleased to have the service by Matt and Emily that help me to handle the mortgage quickly and effectively
Matt does offer me options and recommendations and Emily also helk to follow up the rest and the mortgage protection. Happy to recommend Seico to all if you.

October 6, 2023
Unprompted review

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