Seico Group Reviews 

397
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional throughout the entire mortgage application process. Communication is consistently prompt, clear, and efficient, ensuring that consumers are thoroughly informed at every single step of their journey. Some people were satisfied with the impressive ability of advisors to secure great rates and expertly handle complex mortgage options. Many reviewers also noted that working closely with the team successfully turns a potentially stressful situation into a completely straightforward experience. Consumers consistently express high confidence in these reliable professionals to manage everything efficiently from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are incredibly supportive,... See more

Service

Users describe positive interactions with service, highlighting the professional and supportive guidance they... See more

Customer service

People report positive experiences with customer service, highlighting top-notch support and professional... See more

Response time

Reviewers mention positive feedback about response_time, consistently highlighting fast and efficient... See more

User experience

Customers consistently note positive experiences with user experience, highlighting quick and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot recommend Seico enough. I have been in comms with Andrew for the past few years, and when I finally decided to take the leap and purchase my first home, he made the whole process seamless.... See more

Company replied

Rated 5 out of 5 stars

Seico Group was recommended to me by a friend, and I’m so glad I reached out. Tash handled my case and was incredibly helpful and professional throughout the entire process. As a first-time buyer, I h... See more

Company replied

Rated 5 out of 5 stars

We’ve been absolutely thrilled with Seico Group’s support throughout our mortgage application process for our new build. Matt and Karly have been fantastic – proactive, responsive, and always one step... See more

Company replied

Rated 5 out of 5 stars

We have been using Seico for years. They always remind us before our mortgage product runs out and finds us the best offer. I have always found their advice sensible informative and reliable. We are s... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

The key to getting to know Seico is to understand that we truly value our customers, partners, suppliers and staff. Throughout our 30 years of trading transparency, fairness and equality have become our trade mark. So, if you are a mortgage customer You will speak to the same qualified and friendly advisor throughout your journey. We are not a call centre. We will personally look after you, we will be responsive and proactive and we will do everything we can to find the best mortgage offer to fit your own personal circumstances. If you are a Seico partner A lot of companies talk about partnerships without properly understanding what they entail. Our whole business is reliant upon building strong, longstanding and mutually beneficial partnerships. We understand that we are representing your brand, so we take great care with your customers and make sure that their experience only reflects well upon our partner. We provide all the management information you need to be able to track how our shared business is running and we pay our commissions accurately and on time. We understand that a good partnership is one where all parties benefit. If you are a supplier to Seico We take the same care with our suppliers as we do without customers. We are clear and transparent about our requirements. We understand that mistakes can be made from time to time, but what separates the good from the bad is how you react to those mistakes. We expect good service but are very loyal and we judge not just on cost, but also on value and quality. Our people Last, but by no means least, we could not do all this unless we had great staff. It is much easier to work for an organisation that is committed to doing things well and properly and treating people fairly. We are approachable, flexible, understanding and the culture that we work so hard to engender in our business reflects in the service our people are able to provide to our customers, partners and suppliers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(397)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Since day 1 of processing

Since day 1 of processing, they incredibly supported us until the completion of having our own home

October 23, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Joel for this great 5* review! We appreciate positive feedback; thank you for using Seico Mortgages and very glad that we could support you both with your new home. I will make sure that Jamie, Karly and the rest of the team see these comments.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Staff here are very quick to respond…

Staff here are very quick to respond and very helpful. Andrew has been great, we love how quick he responds to our queries, how easy he is to talk to and how he takes time to explain things we don't understand. So far we are super happy with the service from all stages. Even down to chasing for updates on our mortgage application. We were rarely left to wonder what was going on or what stage things were at. Excellent service so far.

October 1, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Kirsty for this fab 5* review! We really appreciate great feedback; thank you for using Seico Mortgages and very glad that we have made it an easy process so far and still to come. I will make sure that Andy, Clare and the rest of the team see these comments.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Great experience arranging my mortgage

Great experience arranging my mortgage. It was a complicated mortgage, and the team made it very smooth. I would especially Like to thank Matt MacNeill and Karly House for thier patience and professionalism.

September 26, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you David for this great 5* review! We really appreciate great feedback; thank you for using Seico Mortgages and we are really glad we could help and make it as smooth as possible for you, I will pass this review on to Matt, Karly and the rest of the team.

Wishing you all the very best and we look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Cannot recommend highly enough

Excellent service, very friendly and prompt. Team incredibly thorough when explaining options and could not be more accommodating. Highly recommend.

August 28, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Laura for this fab 5* review! We really appreciate your great feedback; thank you for using Seico Mortgages. I will pass this review on to the whole of the team.

Wishing you all the very best and we look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Great service

August 24, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Kian for this 5* review! We appreciate great feedback; thank you for using Seico Mortgages. I will pass this review on to Andy, Gemma and the team.

Wishing you all the very best and we look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Helped me secure a difficult mortgage…

Helped me secure a difficult mortgage next to a takeaway. Both Andrew and Karly were extremely helpful providing lots of info and many phone conversations to find the perfect fit.

Highly recommended

August 20, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Charlie for this great 5* review! We really appreciate your brilliant feedback; thank you for using Seico Mortgages. I will pass this review on to Andy, Karly and the rest of the team.

Wishing you all the very best and we look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Very positive experience

We had a very positive experience working with Seico - everyone was super helpful and supportive throughout our application, ensuring we had the best offer available. They were always on hand to chat through queries and answered emails efficiently. Thank you for all your help!

August 16, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Jessica for this fabulous 5* review! We really appreciate great feedback; thank you for using Seico Mortgages and we are really glad we could help. I will pass this review on to Matt, Karly and the team.

Wishing you all the very best and we look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Great communication and always there to…

Great communication and always there to answer questions. Very satisfied with Seico.

However, we were recommended Birchall Blackburn Law (by Seico) for our solicitors who we were very disappointed by.

August 16, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Harry for this 5* review! We really appreciate good feedback; thank you for using Seico Mortgages. I will pass this review onto the whole team.
We will feed back to the solicitors also and make them aware.

Wishing you all the very best and we look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

A great coordination and pace of…

A great coordination and pace of exchange with the team on processing my research and follow through.

August 12, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Hugo for this great 5* review! We appreciate great feedback; thank you for using Seico Mortgages. I will pass this review on to Matt, Gemma and the team.

Wishing you all the very best and we look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Excellent service, you’re safe with SEICO

I’ve been with Seico since 2007. Highly recommend, excellent service.

August 1, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Wendy for this fabulous 5* review! We really appreciate great feedback; thank you for using Seico Mortgages again and again. I will pass this review onto the whole team.

Wishing you all the very best and we look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Excellent

Excellent, efficient, trustworthy and provides well researched financial advice and gets you the best mortgage offers every time.

July 15, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Vishanth for this great 5* review! We really appreciate great feedback; thank you for using Seico Mortgages and putting your trust in us. I will pass this review onto the whole team.

Wishing you all the very best and we look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Their service is highly commendable

Their service is highly commendable, marked by prompt communication and relevant feedback.

June 19, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Kenneth for this 5* review! We always appreciate great feedback; thank you for using Seico Mortgages. I will make sure this review is seen by Jamie, Clare and the rest of the team.

Wishing you all the very best and we look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Excellent Service....

A very special thank you to Jamie and Gemma who from day 1 have been extremely professional and helpful on my property investment journey. Jamie was very thorough in finding me the best deals and communicating them to me each time effectively and ensuring I make the best decision. When we encountered a few hiccups with lenders, he went back to the drawing board and got me even better deals. Gemma was extremely supportive and continuously ensured that I had submitted the right requested documentation. She was very instrumental in ensuring my offer was successful. In the end I was pleased to have had both these two wonderful members of Seico on my case. Thank you both for your professionalism and the constant updates and follow ups.
I will definitely recommend Seico Insurance and Mortgages.

June 11, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Yemi for such a wonderful 5* review! We always appreciate great feedback and this really made us smile; thank you for using Seico Mortgages. I will absolutely make sure this review is seen by Jamie, Gemma and the rest of the team.

Wishing you all the very best and we look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Jamie & Gemma as always were brilliant

Jamie & Gemma as always were brilliant, this is why we always use them.

June 3, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Iain for giving us a fab 5* review! We really appreciate your great feedback and thank you for using Seico Mortgages. I will make sure this review is seen by Jamie, Gemma and the rest of the team.

Wishing you all the very best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Great experience

Fantastic customer service when arranging my remortgage at short notice. Highly recommended!

May 31, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you for giving us an amazing 5* review! We really appreciate your great feedback and thank you for using Seico Mortgages. I will pass on this great review to the whole team.

Wishing you all the very best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Gemma and Jamie - Excellent

Gemma and Jamie - excellent!
They were both extremely helpful and professional with our whole mortgage process. Jamie helped us select the best products available to us. Gemma went above and beyond with handling the completion process, supporting us and liaising directly with the lenders and the legal team!

April 17, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Mark for giving us an amazing 5* review! We really appreciate your great feedback and thank you for using Seico Mortgages. I will make sure that Jamie, Gemma and the rest of the team see this absolutely fantastic review.

Wishing you all the very best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Helpful and efficient

May 1, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Victoria for giving us a 5* review! We really appreciate your positive feedback and thank you for using Seico Mortgages. I will definitely make sure that team see this great review.

Wishing you all the very best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

What a Record and Bar set! Amazing team

The level at which this organisation takes good attention to details is somewhat on another fantastic level.
Special mention to [Jamie] for all the considerate guidance and most importantly my warmest thanks to [Karly] for being such a diamond and the level of professionalism and follow ups - You defo deserve an award. Honestly, we can't thank you guys enough for your patience, patience and patience... Property RESERVED 2021 to finally COMPLETE in 2024. ...What a record!

April 12, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Ola for giving us a fantastic 5* review! We really do appreciate your positive feedback and thank you for using Seico Mortgages. I will definitely make sure that Jamie, Karly and the rest of the team see this fantastic review. So glad it finally all came together after such a long wait.

Wishing you all the very best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Reliable and Helpful Team

We have used Jamie at Seico for a while now and always find him and the other members of staff really helpful and knowledgeable.
He is very efficient and professional, would highly recommend to all.

May 1, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Marie for giving us a 5* review! We really appreciate your positive feedback and thank you for using Seico Mortgages again. I will make sure that Jamie and the rest team see this really great review.

Wishing you all the best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

Matt is a fantastic broker and his team…

Matt is a fantastic broker and his team were diligent and helpful - would 100% recommend them to everyone we know and will definitely use again in the future

April 1, 2024
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you for giving us a 5* review! We really appreciate your positive feedback and thank you for using Seico Mortgages again, glad we could provide you with such great service. I will make sure that Matt & the rest team see this great review.

Wishing you all the best and look forward to being able to help you again in the future.

Many thanks,
Seico Mortgages

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look