Shearings Holidays Reviews 12,250

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,389 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff, especially the drivers, for being helpful, friendly, and professional, which significantly enhanced their holidays. Many people found the booking process straightforward and easy, often highlighting the helpfulness of the staff during this stage. The holidays themselves are consistently described as well-organized and enjoyable, with many consumers looking forward to booking future trips. However, some people were dissatisfied with aspects of the service and location. Specific concerns included issues with luggage handling, where porterage was not provided as expected, and inconvenient transfer arrangements, leading to long waits. Some customers also noted that hotel locations were sometimes far from attractions or amenities, and that certain itineraries included closed attractions or poorly planned stops. There were also occasional mentions of poor hotel service, such as inadequate breakfast or rude staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the helpfulness, friendliness,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with their trips.... See more

Service

Users describe ambiguous interactions with service. Many customers praise the excellent drivers, highlighting... See more

Location

People report ambiguous experiences with location. Many customers enjoyed visiting beautiful places like Lake... See more

Booking process

Consumers generally express satisfaction with the booking process. Many reviewers found the web pages and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pete was an excellent driver, helpful, considerate, nice clean coach, couldn't fault him.Alverston Hall Nantwich was fabulous, lovely big clean room,well!! food couldn't believe the choice, excellent!... See more

Company replied

Rated 5 out of 5 stars

I've just got back from an 8 day Shearings' Great Little Trains of Wales holiday & it was fantastic! It was so relaxing having Shearings take on the roles of driving, navigating, parking & taking us... See more

Company replied

Rated 5 out of 5 stars

Hard working, helpful staff at hotel. Very friendly particularly Maddy on reception. Our luggage was stored for us on arrival and departure as we were travelling on the sleeper train so arrived earl... See more

Rated 5 out of 5 stars

We have returned home from the tour of the Railways of Somerset and the Devon Coast and must say what an excellent short holiday this was.The itinerary was well thought out with each day a super and... See more

Company replied


Company details

  1. Tour Operator
  2. Bus Tour Agency

About Shearings Holidays

Written by the company

Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.

We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.

If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.

And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.

Shearings

Written by the company

Bag your next holiday for just £1pp deposit!
For a limited time only, you can secure a hassle-free holiday for just £1pp SUPER-low deposit – miss it and you’ll miss out!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First coach trip

This was my first trip and because of my experience I will definitely be doing more
Our driver Dave was such a lovely person went out of his way for everyone was a very skilled driver,and was very informative about where we were gave lots of information of points of interest at our stopping points and also stopped at safe places on way home for us to get extra photos if we wanted
But from the moment I got on the coach I enjoyed every second of my holiday the hotel was lovely and the staff were friendly and welcoming (Shaps Wells Hotel)
I would highly recommend Shearing holidays

May 4, 2026
Unprompted review
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Reply from Shearings Holidays

Thank you for your wonderful 5-star review, Sue. We’re delighted to hear that your first trip was such a positive experience and that it has encouraged you to travel with us again.

It’s especially lovely to hear your kind comments about Dave. We’re so pleased he went out of his way to look after everyone, provided informative commentary, and made the journey even more enjoyable with thoughtful stops along the way. We’ll be sure to pass your feedback on to him.

We’re also glad you enjoyed your stay at Shap Wells Hotel and found the staff welcoming and friendly.

Thank you again for travelling with and for recommending us. We look forward to welcoming you on another holiday soon.

Warm regards,
Customer Relations (SB)

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Driver Makes The Holiday ⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Just back from a fantastic Yorkshire tour staying at outstanding Nidd Hall, and a massive thank you to Christopher — driver of Coach 190 — who was driving for Lewis Jones I think on behalf of Shearings Holidays 👏

From the moment we boarded, Christopher looked after everyone brilliantly. Friendly, professional, approachable, and always happy to help, he made the whole journey relaxing and enjoyable.

He also handled some extremely difficult situations and unbelievably tight spots right from the start, with absolute skill and professionalism — the sort of roads and manoeuvres that had us all wondering how on earth the coach was going to fit 😅 But Christopher took it all in his stride and kept everyone safe, calm and smiling throughout.

Nothing was too much trouble, the coach was always spotless, and his calm driving and great sense of humour really helped make the holiday even more enjoyable 👍 shame his singing let the side down.

A real credit to the company he drives for and to Shearings An absolute gentleman throughout the tour.

Thanks again Christopher — hope to travel with you again so

May 1, 2026
Unprompted review
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Reply from Shearings Holidays

Thank you for your wonderful 5-star review. We’re delighted to hear you had such a fantastic Yorkshire tour and enjoyed your stay at Nidd Hall.

It’s especially lovely to hear your kind comments about Christopher. We’re so pleased he made your journey so enjoyable with his friendly, professional and calm approach, and that his driving skills and good humour helped everyone feel safe and relaxed throughout the tour. We’ll be sure to pass on your feedback to him.

Thank you again for travelling with . We hope to welcome you on another holiday soon.

Warm regards,
Customer Relations (SB)

Rated 5 out of 5 stars

Amsterdam and the Dutch bulbs

My friend and I recently returned from a trip to Amsterdam. first and foremost, the two drivers - Jason and Steve were wonderful. they did everything possible to make our trip not only comfortable but entertaining and informative. Keukenhof was beautiful and worth the visit but very busy. Amsterdam was wet but a last minute plan to join the tour of the Cheese and Clog farm made the day very enjoyable. The only down side was the hotel didn't stock English tea. not the end of the world as we got plenty on board the coach but still would have been nice after a long day to get a nice cuppa before bed. Wish i had taken a bigger case and i came back with more bags than i could carry especially after picking up bulbs for my garden and of course Duty Free! had an brilliant time and met new friends. the drivers spent time with us when they could which was nice too and we had a good laugh. i would definitely go again. Thank you lads for a job well done!

May 1, 2026
Unprompted review
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Reply from Shearings Holidays

Thank you for your wonderful 5-star review. We’re delighted to hear you and your friend had such an enjoyable trip to Amsterdam and that Jason and Steve helped make it both comfortable and entertaining throughout. It’s lovely to know their effort, friendliness and time spent with guests made such a positive difference, and we’ll be sure to pass your kind comments on to them both.

We’re also pleased you enjoyed the visit to Keukenhof and that the last-minute cheese and clog farm tour added to your experience, despite the changeable weather. It sounds like you made the most of your time away — especially with all those bulbs and Duty Free purchases!

Your feedback regarding the hotel amenities has been noted and will be shared with the relevant team for consideration.

Thank you again for travelling with. We hope to welcome you on another holiday soon.

Warm regards,
Customer Relations (SB)

Rated 5 out of 5 stars

Just wanted to say how great our coach…

Just wanted to say how great our coach trip, imperial capitals was with Annemarie and John.
It was wonderful from start to finish. They both went above and beyond to make sure everyone had a fantastic time and nothing was too much trouble .
We covered a lot of miles and saw some amazing places, think Vienna was our favourite.
Thank you to everyone on the coach and special thanks to Annemarie and John, hope to travel with you again soon
Rob and Sue.

April 25, 2026
Unprompted review
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Reply from Shearings Holidays

Thank you for your wonderful 5-star review, Robert and Sue. We’re delighted to hear that you enjoyed your Imperial Capitals coach trip and that Annemarie and John helped make the experience so special from start to finish.

It’s lovely to know their care, effort, and willingness to go above and beyond ensured everyone had a fantastic time. We’re also pleased you were able to see so many amazing places, and it’s great to hear Vienna was a highlight of your journey.

We’ll be sure to pass your kind comments on to Annemarie, John, and the rest of the team.

Thank you again for travelling with. We look forward to welcoming you again soon.

Warm regards,
Customer Relations (SB)

Rated 5 out of 5 stars

I travelled with Chris and Grazellia to…

I travelled with Chris and Grazellia to Amsterdam on 27th April 2026. From the moment when I stepped on the coach at Folkestone until I returned on 1st May I had a wonderful time. Chris and Grazellia were very professional, friendly and helpful. I'm looking forward to travelling with Shearings again.
Marcella Barton

April 27, 2026
Unprompted review
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Reply from Shearings Holidays

Thank you for your wonderful 5-star review, Marcella. We’re delighted to hear that you had such an enjoyable trip to Amsterdam and that your holiday experience was positive from start to finish.

It’s especially lovely to hear your kind comments about Chris and Grazellia. We’re so pleased their professionalism, friendliness and helpfulness helped make your journey even more enjoyable, and we’ll be sure to pass your compliments on to them both.

Thank you again for travelling with. We’re delighted to hear you’re looking forward to travelling with us again in the future.

Warm regards,
Customer Relations (SB)

Rated 5 out of 5 stars

Travelled to Malgrat de Mar with trip…

Travelled to Malgrat de Mar with trip beginning on 25th April. Hotel Monteplaya was fantastic with lovely lady Elena on the restaurant desk. Hotel is a 2 minute walk to beach & local train network. Our drivers were Gary & Corey and both brilliant. My friend had to be blue lighted to A&E after an accident in the night. I went with her & Gary liaised with me continuously as did Melissa at Shearings Customer Service. I also want to add that Gary’s professionalism was at the forefront. Doing the day job as well as the Duty of Care was absolutely first class. Both he & Corey checked that I was ok & continued their care throughout the holiday. Luckily my friend was discharged on Thursday evening.
I felt really safe with both drivers on long distances. There was no banter while driving which has happened during past trips.
The local A&E to Malgrat is busy but also very efficient with a translator on duty. Also very clean. If you are travelling don’t forget the GHIC card. It gives the free emergency treatment & people don’t realise.
If I have one very small complaint as this has happened twice. If a group of 3 are travelling please do not put a random person in the middle. It means that the third person is stuck by the window & unable to chat to friends on extremely long journeys!

April 25, 2026
Unprompted review
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Reply from Shearings Holidays

Thank you for taking the time to share such detailed feedback about your recent holiday to Malgrat de Mar. We’re delighted to hear that you enjoyed your stay at the Hotel Monteplaya and found the location so convenient for both the beach and local transport links. It’s also lovely to hear your kind comments about Elena and the hotel team.

We were sorry to learn about your friend’s accident during the holiday, but we’re very pleased to hear she was able to return from hospital and that both Gary and Corey, along with Melissa from our Customer Service team, provided such excellent care and support throughout what must have been a very stressful situation. Your comments regarding Gary’s professionalism and duty of care are especially appreciated, and we’ll ensure your kind words are passed on to all involved.

It’s also reassuring to hear that you felt safe and comfortable throughout the journey and appreciated the professional approach taken by both drivers.

Thank you as well for sharing your helpful advice regarding the GHIC card, which may benefit other travellers. We also appreciate your feedback regarding seating arrangements for groups travelling together, and your comments will be shared with the relevant team for consideration.

Thank you again for travelling with, and we hope to welcome you on another holiday in the future.

Warm regards,
Customer Relations (SB)

Rated 4 out of 5 stars

Went on the Dutch bulbfields tour

Went on the Dutch bulbfields tour. It was lovely... Enough time round the bulbfields and the city's.
The hotel was ok but breakfast wasn't that fantastic, cold eggs and bacon was fatty.. They also didn't have hot chocolate...
The coach drivers were lovely Chris and graziella are so kind and caring of their passengers checking they are ok and are always on hand to answer questions or give good advice on where to go. I'd book a holiday with them again definitely.

April 27, 2026
Unprompted review
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Reply from Shearings Holidays

Thank you for taking the time to leave your review, Zoë. We’re delighted to hear you enjoyed the Dutch Bulbfields tour and felt there was plenty of time to explore both the bulbfields and the cities visited during the trip.

It’s especially lovely to hear your kind comments about Chris and Graziella. We’re so pleased they helped make your holiday enjoyable with their caring and supportive approach, and we’ll be sure to pass your compliments on to them both.

We’re sorry, however, that aspects of the hotel breakfast did not fully meet your expectations. Your comments regarding the food quality and beverage options have been noted and will be shared with the relevant team for review.

Thank you again for travelling with. We’re delighted to hear you would book another holiday with us, and we look forward to welcoming you again in the future.

Warm regards,
Customer Relations (SB)

Rated 5 out of 5 stars

What made our holiday experience great…

What made our holiday experience great was our outstanding coach drive Christopher Jackson. We went to the Isle of Wight middle of March 2026 on his new lovely coach he had us all singing and laughing all of the time which mayed the holiday even more enjoyable.Christopher Jackson was so polite and friendly he looked after all of us providing first class service thoughout please send our thanks on to him and sorry for our late reply kindest regards Mark & Julie Kirby

March 16, 2026
Unprompted review
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Reply from Shearings Holidays

Thank you for your wonderful 5-star review, Mark and Julie. We’re delighted to hear that Christopher Jackson helped make your Isle of Wight holiday such an enjoyable and memorable experience.

It’s lovely to know that his friendly personality, sense of fun and excellent customer care added so much to your trip, and that the atmosphere onboard made the journey even more special. Christopher will be thrilled to hear your kind comments, and we will certainly pass your thanks on to him.

We’re also pleased to hear you enjoyed travelling on the new coach and received such first-class service throughout the holiday.

Thank you again for travelling with and for taking the time to share your experience with us.

Warm regards,
Customer Relations (SB)

Rated 4 out of 5 stars

Good Holiday and great driver.

Good Holiday with an outstanding driver. Only downside was eating at 19:30. Would be good if this could be 18:30 - 19:00. Falmouth was the best tour - as we couldn't go to the Isle of Scilly due to the weather.

April 27, 2026
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Reply from Shearings Holidays

Thank you for your review, Chris. We’re pleased to hear you enjoyed the holiday overall and that your driver helped make the experience such a positive one.

We appreciate your feedback regarding the evening meal times and understand that an earlier dining slot would have been preferable. Your comments will be shared with the relevant team for consideration on future tours.

Although we’re sorry the visit to the Isles of Scilly could not go ahead due to the weather, we’re delighted to hear you enjoyed the excursion to Falmouth and that it became a highlight of your trip.

Thank you again for travelling with and for taking the time to share your feedback.

Warm regards,
Customer Relations (SB)

Rated 5 out of 5 stars

Dutch bubfields

We recently went on a coach trip to the Dutch bulb fields and honestly, I can’t recommend it enough. From start to finish, everything was incredibly well organised and ran smoothly.
The coaches themselves were very comfortable, making the journey relaxing and enjoyable. A huge shoutout has to go to our drivers, Jason and Nathan, who were absolutely brilliant throughout. They were funny, informative, and genuinely friendly, creating such a welcoming atmosphere. Nothing was ever too much trouble for them, and they really went above and beyond to make sure everyone had a great time.
The whole experience felt well thought out, with everything running on time and exactly to schedule, which made it completely stress-free. All in all, a fantastic trip that I’d highly recommend to anyone considering it.

April 24, 2026
Unprompted review
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Reply from Shearings Holidays

Hi Anwen,
Thank you so much for your fantastic and detailed review! We’re absolutely delighted to hear that your trip to the Dutch bulb fields was such a great experience from start to finish.
It’s wonderful to know that everything ran smoothly and that you found the coach comfortable and the journey relaxing. Jason and Nathan will be especially pleased to receive your kind words – we’re so glad they helped create such a fun and welcoming atmosphere and went the extra mile to make your trip memorable.
We really appreciate your recommendation and are thrilled that the experience was so stress-free and enjoyable for you.
Thank you again for your lovely feedback, and we hope to welcome you on another Shearings holiday very soon!
Kind regards,
Customer Relations SB

Rated 5 out of 5 stars

Great holiday in Cornwall

Great holiday in Cornwall. Coach was comfortable. Driver (Gavin) helpful and friendly. Hotel clean and the food was good. Enjoyed the daily excursions.
There was just a bit of confusion during the changeover at Lymm Services on the way home.
We assumed we were taking the feeder coach back to Stockport, to pick up our home connect taxi there, the exact reverse trip from the previous week. It turned out that the home connect taxi was waiting for us in the services this time, but nobody told us. All sorted in the end once the mistake was discovered. Staff should perhaps have explained this when we arrived at Lymm.
Anyway, this did not detract from our holiday and we would certainly use the home connect service again.

March 2, 2026
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Reply from Shearings Holidays

Hi Ruth,
Thank you for your detailed and thoughtful review! We’re so pleased to hear that you had a great holiday in Cornwall and enjoyed the comfortable coach, daily excursions, and your stay at the hotel. It’s wonderful to know that Gavin made such a positive impression with his friendly and helpful service.
We’re sorry for the confusion during the changeover at Lymm Services on your return journey. We completely understand how this could have been frustrating, and your feedback is really helpful. We’ll ensure this is shared with the team so that clearer communication can be provided in future.
It’s great to hear that, despite this, it didn’t detract from your overall experience and that you’d use the Home Connect service again.
Thank you once again for your kind feedback, and we hope to welcome you on another Shearings holiday soon!
Kind regards,
Customer Relations SB

Rated 5 out of 5 stars

Shearing's booking process


Easy uncomplicated website to follow with telephone links if required
Easy secure payment process

April 4, 2026
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Reply from Shearings Holidays

Hi Angela,
Thank you for your fantastic review! We’re delighted to hear that you found our website easy and straightforward to use, and that the booking and payment process felt secure and hassle-free.
We really appreciate your feedback and hope to welcome you on a Shearings holiday very soon!

Kind regards,
Customer Relations SB

Rated 4 out of 5 stars

Four day holiday to the Netherlands

Four day holiday to the Netherlands
Great holiday Many Thanks to Lloyd and Marco who were endlessly patient and cheerful very informative and took very good care of us

April 27, 2026
Unprompted review
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Reply from Shearings Holidays

Hi Karen,
Thank you for your lovely review! We’re so pleased to hear you had a great four-day holiday in the Netherlands.
Lloyd and Marco will be delighted to hear your kind words – it’s wonderful to know they looked after you so well and helped make your trip enjoyable with their patience, cheerfulness, and knowledge.
We really appreciate you taking the time to share your experience and hope to welcome you on another Shearings holiday soon!
Kind regards,
Customer relations (SB)

Rated 5 out of 5 stars

Lake Garda and Villa Mulino

Just returned from Lake Garda and the hotel Villa Mulino. Absolutely amazing holiday. I would recommend to anyone. Spotless hotel, delicious food, friendly staff who go above and beyond for the guests. This is a beautiful part of the world and I can’t wait to visit again. Destinations visited are amazing and beautiful. The tour crew, Chris and Graziella were fantastic. So knowledgeable about the history and culture of the regions, as well as providing a great experience on the trip. They looked after us all with kindness, respect and compassion. I can’t thank them enough for the care they gave me on the trip. They made it so much more enjoyable and special. Thank you both and thank you to my fellow travellers for a wonderful experience. See you soon xx

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Hotel

Great Hotel. Great Food. Really great driver and tour guide.

March 2, 2026
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Reply from Shearings Holidays

Hi Maggie,

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the hotel, the food, and that your driver and tour guide helped make your trip extra special.

We really appreciate your kind words and hope to welcome you on another Shearings holiday again soon!

Kind regards,
Customer Relations (SB)

Rated 4 out of 5 stars

Lovely Amsterdam break, perhaps not for those living in the North

The Amsterdam break was well planned and our tour guide was fantastic. The Van der Valk hotel was outstanding, although the bathroom arrangement was a little quirky. Our room was spacious and pristine with everything we needed, including a safe. We had a fantastic breakfast with a huge choice which even included bacon and egg and the evening meals were delicious and really good value for money.
Travelling by coach from the north of England isn't recommended though as departure was at 3 in the morning and there were several transfers en route, which means you're not able to get a proper rest before you get on the ferry.

March 23, 2026
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Reply from Shearings Holidays

Hi Catherine,

Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you found the Amsterdam break well planned and that your tour guide made such a positive impact on your experience. It’s also wonderful to know that you enjoyed your stay at the Van der Valk hotel, particularly the spacious and pristine room, along with the excellent breakfast and evening meals.
We appreciate your comments regarding the bathroom layout and understand that this may have felt a little unusual. We’re also sorry to hear that the early departure time and transfers made the journey more tiring, especially when travelling from the north of England. Your feedback is really valuable and will be taken into account as we continue to review and improve our tours.
Thank you again for sharing your experience, and we do hope to welcome you on another Shearings holiday in the future.

Kind regards,
Customer Relations (SB)

Rated 2 out of 5 stars

Breakfast was at 7.30 and found getting…

Breakfast was at 7.30 and found getting up at 6am far too early every day. My fault at the beginning by leaving my insulin at home but was very tired at the end of the week.

April 6, 2026
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Reply from Shearings Holidays

Thank you for sharing your feedback. We understand that the early breakfast times made for some very long days and we’re sorry to hear how tiring this was for you, especially by the end of the week. Thank you for letting us know and for taking the time to leave your review.

Shearings Customer Service (MB)

Rated 1 out of 5 stars

Partner booked Mamma Mia/London…

Partner booked Mamma Mia/London weekend..paid in full £868 ..I am registered disabled due to ongoing illness but I fell and broke ankle..informed them immediately but because it is 5 weeks away they will take £600 off us!!..can only transfer to another person (was mother/daughter getaway) ..but we have to let them know by 8th May ..probably so they can rebook!!..awful customer care..and operator said try and make time to have these times away with family it is important 🙄..do NOT book with Shearings..end of

April 27, 2026
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Reply from Shearings Holidays

Hi Helen,

Thank you for taking the time to share your feedback, and we are very sorry to hear about your situation and the injury you’ve sustained. We hope you are recovering well.

We understand how upsetting it must be to have to reconsider your plans for what was intended to be a special mother and daughter getaway. We also appreciate your concerns regarding the cancellation terms applied in this case and the difficulty this has caused.

Our booking conditions do vary depending on how close to departure a cancellation is made, and we are sorry that this has resulted in disappointment at an already difficult time for you. We also regret that the tone of your interaction with our team did not feel supportive — this is not the experience we aim to provide, especially in sensitive circumstances.

We would encourage you to contact our Customer Service team directly with your booking details so we can review your case properly and ensure everything has been handled correctly, including any possible alternatives such as name changes or transfer options.

Thank you again for your feedback, and we wish you a smooth recovery.

Warm regards,
Customer Service Team SB

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