Shearings Holidays Reviews 12,251

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,389 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff, especially the drivers, for being helpful, friendly, and professional, which significantly enhanced their holidays. Many people found the booking process straightforward and easy, often highlighting the helpfulness of the staff during this stage. The holidays themselves are consistently described as well-organized and enjoyable, with many consumers looking forward to booking future trips. However, some people were dissatisfied with aspects of the service and location. Specific concerns included issues with luggage handling, where porterage was not provided as expected, and inconvenient transfer arrangements, leading to long waits. Some customers also noted that hotel locations were sometimes far from attractions or amenities, and that certain itineraries included closed attractions or poorly planned stops. There were also occasional mentions of poor hotel service, such as inadequate breakfast or rude staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the helpfulness, friendliness,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with their trips.... See more

Service

Users describe ambiguous interactions with service. Many customers praise the excellent drivers, highlighting... See more

Location

People report ambiguous experiences with location. Many customers enjoyed visiting beautiful places like Lake... See more

Booking process

Consumers generally express satisfaction with the booking process. Many reviewers found the web pages and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pete was an excellent driver, helpful, considerate, nice clean coach, couldn't fault him.Alverston Hall Nantwich was fabulous, lovely big clean room,well!! food couldn't believe the choice, excellent!... See more

Company replied

Rated 5 out of 5 stars

I've just got back from an 8 day Shearings' Great Little Trains of Wales holiday & it was fantastic! It was so relaxing having Shearings take on the roles of driving, navigating, parking & taking us... See more

Company replied

Rated 5 out of 5 stars

Hard working, helpful staff at hotel. Very friendly particularly Maddy on reception. Our luggage was stored for us on arrival and departure as we were travelling on the sleeper train so arrived earl... See more

Rated 5 out of 5 stars

We have returned home from the tour of the Railways of Somerset and the Devon Coast and must say what an excellent short holiday this was.The itinerary was well thought out with each day a super and... See more

Company replied


Company details

  1. Tour Operator
  2. Bus Tour Agency

About Shearings Holidays

Written by the company

Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.

We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.

If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.

And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.

Shearings

Written by the company

Bag your next holiday for just £1pp deposit!
For a limited time only, you can secure a hassle-free holiday for just £1pp SUPER-low deposit – miss it and you’ll miss out!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We had a lovely few days at the Pentire…

We had a lovely few days at the Pentire Hotel. The driver was amazing, the hotel staff were all very friendly and the food was good.

April 6, 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Hi Pamela,

Thank you for your kind review! We’re so pleased to hear you had a lovely few days at the Pentire Hotel and that everything from your driver to the friendly staff and food made your stay enjoyable.

We really appreciate you taking the time to share your experience, and we hope to welcome you on another Shearing's holiday again soon!

Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

My wife and I

My wife and I, would like to take this opportunity, to thank both of our coach drivers, Jason and Nathan, who were so professional throughout our trip to the "Keukenhof" Tulip fields, and Amsterdam, they made our trip so enjoyable, and were very courteous and helpful throughout. And their knowledge of the area and direction made life so much easier for us, we would thoroughly recommend a SHEARINGS trip to anyone, especially with Jason and Nathan coach driver and operators. A very big heartfelt thanks again.

April 24, 2026
Unprompted review
Rated 4 out of 5 stars

Dutch bulb fields and Amsterdam

We had a lovely trip to see the Dutch bulb fields and Amsterdam. The feeder coach was on time picking us up. When arriving at Folkstone, the transfer to our tour coach was extremely well organised. When we arrived at Dover for Dunkirk our ferry was cancelled, but our drivers managed to get a transfer to the ferry leaving for Calais with only a short wait. All trips ran like clockwork and so stress free.
We only had one major problem with a group of very inconsiderate, rude, noisy, drunk, abusive fellow passengers who ruined the 4 hr trip from ferry to hotel. On complaining, along with numerous others, they were spoken to by our drivers Nathan and Jason and the situation solved. Very enjoyable rest of holiday.

April 24, 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Hi Sue,
Thank you for taking the time to share such a detailed review of your holiday. We’re delighted to hear that you had a lovely trip to the Dutch bulb fields and Amsterdam, and that everything ran smoothly from the feeder coach through to your excursions. It’s also fantastic to know that Nathan and Jason handled the unexpected ferry cancellation so well and kept everything running seamlessly for you.
We’re very sorry to hear about the disturbance caused by other passengers during part of your journey. We understand how this can impact your experience, but we’re pleased that our drivers stepped in promptly to resolve the situation so you could continue to enjoy the rest of your holiday.
Thank you again for your kind words and valuable feedback. We’re so pleased the rest of your trip was enjoyable, and we hope to welcome you on another Shearing's holiday in the near future.
Kind regards,
Customer relations (SB)

Rated 5 out of 5 stars

Bulbfield trip

Jason and Nathan were excellent drivers/hosts for the bulbfield experience this last weekend. Well done, and Shearings you have two very competent staff on your books. Hotel Moxy in Utrecht was uber modern, but no evening food? Really? Not good for the older members in the group as they came back tired after long days then had to go out in the evening to find food. Maybe Shearings you could have checked that out before hand as it was a major bank holiday. Everything ran like clockwork, well done Shearings but I guess youve had years of practice!

April 24, 2026
Unprompted review
Rated 4 out of 5 stars

Agatha Christie weekend

Driver was first rate very helpful and made the journey fun
Hotel clean but my room on the top floor was so hot even with the very small fan given and not many places to plug in as only 4 sockets in the room, shower had very little pressure so shower was not great
Food sorry but evening meal on the first night was not very good so did not have dinner the second night but breakfast was good
Going around the Agatha Christie tour was enjoyable and was very well explained just glad we had the good weather but wished the trip was Friday to Monday as a lot of travelling in 3 days

April 24, 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Hi Kim,

Thank you for taking the time to share your detailed feedback with us. We’re really pleased to hear that your driver made such a positive impression – it’s great to know they helped make the journey enjoyable and fun. We’re also glad you enjoyed the Agatha Christie tour and were lucky with the good weather!

That said, we’re sorry to hear that parts of your hotel stay didn’t meet expectations. We understand how uncomfortable a room that is too warm can be, and we appreciate your feedback regarding the limited sockets and shower pressure. We’re also disappointed to learn that the first evening meal didn’t meet your expectations, although we’re pleased breakfast was more enjoyable. Please be assured we’ll share your comments with the hotel to help improve future experiences.
We also appreciate your thoughts on the itinerary and timing of the trip – feedback like this is invaluable when reviewing our tours.

Thank you again for your honest review, and we do hope to welcome you on another Shearings holiday in the future.

Kind regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Amsterdam 2026

What an awesome long weekend we had with Shearing group. So organised and helpful. Our 2 drivers Nathan and Jason were amazing. The hotel (Moxy) was nice and clean but extremely basic. Definitely book with shearing again

April 24, 2026
Unprompted review
Rated 2 out of 5 stars

I wasn't satisfied with the food in the…

I wasn't satisfied with the food in the hotel at Scotland when I we.nt with shearings on the tour on.the 6.4.2026 the plates were cold for the breakfast also the carpet in.my room was grubby..and also I got a bug bite or mite bite from the mattresses I did ring shearings about this to make them aware of this.hopefully they will raise the standards and improve on this matter I have raised yours faithfully ms.jacqueline.lilly

April 29, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Thank you for taking the time to share your comments with us. I’m very sorry to hear that the hotel fell short during your Scotland tour, particularly with the standard of the food, the condition of your room, and the discomfort you experienced during your stay.

We appreciate you contacting us at the time to make us aware, and your feedback has been noted so these issues can be addressed. Thank you again for letting us know about your experience

Shearings customer Service MB

Rated 4 out of 5 stars

The driver was excellent and knew where…

The driver was excellent and knew where best places to visit in most of locations we visited

March 23, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Hi Deborah,

Thank you for your lovely review! We’re so pleased to hear that your driver made such a positive impact on your trip. It’s great to know their local knowledge helped you get the most out of the places you visited.

We really appreciate you taking the time to share your experience, and we hope to welcome you on another Shearings holiday soon!

Kind regards,

Customer Relations (SB)

Rated 1 out of 5 stars

I am still waiting for the result of my…

I am still waiting for the result of my complaint

March 30, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Thank you for sharing your feedback with us.

We regret to learn of your dissatisfaction with your chosen tour. Please know that our primary goal is to ensure every tour we offer is thoroughly enjoyable.

We are currently reviewing your received direct correspondence, and once our investigations are complete, we will reach out to you directly.

If there's anything I can assist you with in the meantime, please feel free to contact me.

Warm regards

Shearings Customer Services SB

Rated 4 out of 5 stars

The trip to Keukenhof Gardens and bulb…

The trip to Keukenhof Gardens and bulb field was so very lovely, everything I had hoped it would be.
I enjoyed getting a taste of Amsterdam with a boat trip on the Sunday morning, and a few hours at the Museum in the afternoon.

Our hotel, the Van de Valk in Zaltbommel, was exceptional - immaculately clean and well appointed, and the restaurant there very good indeed.
Out guide was wonderful - he was attentive and thoughtful of all his passengers needs, he was entertaining and made all the difference to the journeying which was a great deal of travel time on the coach.
I had presumed that we would be travelling to the East coast for an overnight ferry which I would have preferred - I was shocked that we were travelling the length of the country and I feel overnight sailing would have made the trip more restful and easier for the majority of passengers.

March 27, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Hi Nicole,

Thank you for taking the time to leave your 4-star review of Shearings.

We’re delighted to hear how much you enjoyed your visit to Keukenhof Gardens and the bulb fields — it sounds like the itinerary delivered exactly what you were hoping for. It’s also lovely to know you enjoyed the Amsterdam boat trip and museum visit, and that the Van der Valk Hotel in Zaltbommel met such a high standard in terms of comfort, cleanliness, and dining.

We’re especially pleased to hear your comments about your tour guide. We’ll make sure your kind feedback is passed on, as it’s great to know their attentiveness and personality helped make the journey more enjoyable, particularly with the longer travel time involved.

We’re sorry to hear your expectations around the ferry arrangements were different from the itinerary provided. We do appreciate your honest feedback on this, and we understand how preferred travel options can impact the overall comfort of a trip. Your comments will be shared with our product team for review when planning future departures.

Thank you again for your detailed and thoughtful feedback, and we hope to welcome you on another Shearings holiday in the future.

Kind regards,
Customer Relations (SB)

Rated 4 out of 5 stars

Good.selection of holidays easy to book…

Good.selection of holidays easy to book online or online.friendly and helpful staff.

April 28, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Hi Malcolm,

Thank you for taking the time to leave your 4-star review of Shearings.

We’re delighted to hear you were happy with the selection of holidays available and found the online booking process easy and convenient. It’s also great to know you found our staff friendly and helpful — we’ll make sure your kind comments are shared with the team.

We really appreciate your feedback and hope to welcome you on another Shearings holiday again soon.

Kind regards,
Customer Relations (SB)

Rated 3 out of 5 stars

The dWeston Super Mare

The driver was excellent, helpful and caring. Accommodation clean and in a great spot. However the food at times was poor.

March 30, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Thank you for sharing your comments and for your 3‑star feedback. We’re delighted to hear that you found the driver excellent, helpful and caring, and that the accommodation was clean and well located.

We’re sorry, however, that the food was disappointing at times. Your comments are appreciated and help us highlight where improvements are needed. Thank you again for taking the time to let us know about your experience.

Shearings Customer Service (MB)

Rated 5 out of 5 stars

It was a wonderful trip.…

It was easy to book my trip as the company operator understood all my needs. Thank you.
And it was a fine and interesting trip to Amsterdam and Kuekenhof garden. Everything was fine: the hotel, meal and surely our wonderful team of coach drives - Simon and Graham. Thank you very much! I am planning my next trip with Shearings again.

April 3, 2026
Rated 5 out of 5 stars

I enjoyed my trip the company is good…

I enjoyed my trip the company is good at getting you to your pick ups and destinations friendly and helpful.
Meet some good people on your travels very comfortable hotel rooms food is all ways good like the trips like the company thanks again

February 27, 2026
Rated 4 out of 5 stars

Excellent Coach drivers Nigel and Sarah.

Excellent Coach drivers Nigel and Sarah.

February 9, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Thank you for your 4-star review of Shearings.

We’re delighted to hear you had an excellent experience with coach drivers Nigel and Sarah. We’ll be sure to pass your kind comments on to them — they’ll really appreciate the recognition.

We hope to welcome you on another Shearings holiday again soon.

Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

Great trip

Great trip, Michael was a fun and helpful driver. The hotel was acceptable and the food very tasty with a lot of choice. We saw a lot of places and were given plenty of time to look around.

March 30, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look