Shearings Holidays Reviews 12,255

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,389 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff, especially the drivers, for being helpful, friendly, and professional, which significantly enhanced their holidays. Many people found the booking process straightforward and easy, often highlighting the helpfulness of the staff during this stage. The holidays themselves are consistently described as well-organized and enjoyable, with many consumers looking forward to booking future trips. However, some people were dissatisfied with aspects of the service and location. Specific concerns included issues with luggage handling, where porterage was not provided as expected, and inconvenient transfer arrangements, leading to long waits. Some customers also noted that hotel locations were sometimes far from attractions or amenities, and that certain itineraries included closed attractions or poorly planned stops. There were also occasional mentions of poor hotel service, such as inadequate breakfast or rude staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the helpfulness, friendliness,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with their trips.... See more

Service

Users describe ambiguous interactions with service. Many customers praise the excellent drivers, highlighting... See more

Location

People report ambiguous experiences with location. Many customers enjoyed visiting beautiful places like Lake... See more

Booking process

Consumers generally express satisfaction with the booking process. Many reviewers found the web pages and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pete was an excellent driver, helpful, considerate, nice clean coach, couldn't fault him.Alverston Hall Nantwich was fabulous, lovely big clean room,well!! food couldn't believe the choice, excellent!... See more

Company replied

Rated 5 out of 5 stars

I've just got back from an 8 day Shearings' Great Little Trains of Wales holiday & it was fantastic! It was so relaxing having Shearings take on the roles of driving, navigating, parking & taking us... See more

Company replied

Rated 5 out of 5 stars

Hard working, helpful staff at hotel. Very friendly particularly Maddy on reception. Our luggage was stored for us on arrival and departure as we were travelling on the sleeper train so arrived earl... See more

Rated 5 out of 5 stars

We have returned home from the tour of the Railways of Somerset and the Devon Coast and must say what an excellent short holiday this was.The itinerary was well thought out with each day a super and... See more

Company replied


Company details

  1. Tour Operator
  2. Bus Tour Agency

About Shearings Holidays

Written by the company

Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.

We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.

If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.

And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.

Shearings

Written by the company

Bag your next holiday for just £1pp deposit!
For a limited time only, you can secure a hassle-free holiday for just £1pp SUPER-low deposit – miss it and you’ll miss out!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Excellent Coach drivers Nigel and Sarah.

Excellent Coach drivers Nigel and Sarah.

February 9, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Thank you for your 4-star review of Shearings.

We’re delighted to hear you had an excellent experience with coach drivers Nigel and Sarah. We’ll be sure to pass your kind comments on to them — they’ll really appreciate the recognition.

We hope to welcome you on another Shearings holiday again soon.

Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

Great trip

Great trip, Michael was a fun and helpful driver. The hotel was acceptable and the food very tasty with a lot of choice. We saw a lot of places and were given plenty of time to look around.

March 30, 2026
Rated 5 out of 5 stars

Could not have been better

The whole holiday from start to finish was very professional.and was very enjoyable. The hotels we stayed in was very nice.
All the trips was organised well and was excellent except for the rain and wind which was out of our control.
A special thank you too our drivers Dylan and Jordan who made our holiday they were very informative and very professional and always made us laugh so thank you guys. All in all we had a great holiday and hopefully we will have many more with Shearings holidays.

March 15, 2026
Rated 5 out of 5 stars

Dutch bulb Fields

Had a great time on the Dutch bulb Fields tour at a great price the two drivers where very helpful and the hotel and breakfast where great I recommend.

March 23, 2026
Rated 5 out of 5 stars

I love the North Sea coast

I love the North Sea coast, and was delighted to return to Whitby and Scarborough. I saw relatives in the middle of the holiday, which was great. The hotel was excellent. And the coach driver was very funny. I put some images of Whitby on Facebook. Many thanks again Shearings - Ledger. You are a great holiday company!

March 16, 2026
Rated 3 out of 5 stars

Driver good but accommodation

Driver good but accommodation, food and their service not great

April 20, 2026
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Reply from Shearings Holidays

Thank you for taking the time to share your feedback. We’re pleased to hear your driver made a positive impression, though we’re sorry that the accommodation, food and service did not meet your expectations. Your comments are appreciated and have been passed on.

Shearings Customer Service MB

Rated 5 out of 5 stars

Thanks for organizing such an excellent…

Thanks for organizing such an excellent tour to Lake Como, Lake Maggiore, and Lake Lugano. It is a stunning area with the beautiful landscapes, the rich cultural heritage, and food.

We were impressed with the professionalism, friendly accompaniement of Shearing crew members, Derick and Pete. They have strong camaraderie working together as a team, and their sense of humour made us relax and happy. They are knowlegable of the area and were willing to give in depth information.

Again, thank you for the opportunity to join this tour.

April 18, 2026
Rated 3 out of 5 stars

Hotel poorly placed

Hotel poorly placed.
No night entertainment
Didn’t take to any museums or landmarks
Too long getting home.

March 23, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Thank you for your honest review and for taking the time to share your thoughts. We’re sorry to hear that the hotel location, lack of evening entertainment, and the long journey home affected your enjoyment. Your feedback is appreciated and helps us understand where improvements can be made.

Shearings customer service - MB

Rated 5 out of 5 stars

Excellent holiday value

It was well planned with excellent friendly and helpful staff. Loved every minute of holidaying for the first time alone!! Thank you for making it a first solo happy memory! 😁. Pauline (Peter’s widow)

March 27, 2026
Rated 5 out of 5 stars

Dutch Bulbfields and Ams

The whole thing was seamless from the start. No worry about luggage going missing, transfer to the hub was smooth and straightforward. The hosts Chris and Graziella were superb. Thoughtful, helpful great banter and nothing was too much trouble for them. We were lucky to have a coach fully of great people.The trips were fabulous and can't wait till next year. Chris and Graziella thank you soooooo much, you're worth your weight in gold. Rachael

April 6, 2026
Rated 4 out of 5 stars

Liaison with taxis bringing in additional passengers

They do need better liaison with taxi companies bringing passengers TO TV points. We waited a long time at a motorway service area for some joiners but they had gone to the other side.
We agreed to meet at Services 24 but it took a long time to find this solution.

March 20, 2026
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Reply from Shearings Holidays

Dear Penny,

Thank you for taking the time to leave your review.

We appreciate your feedback regarding the communication and coordination with the taxi companies at the TV point. We’re sorry to hear about the confusion and delay at the service area and understand how frustrating this must have been for everyone involved.

Your comments will be shared with the relevant team to help improve the joining arrangements and communication process for future holidays.

Thank you again for your valuable feedback, and we hope to welcome you on another Shearings holiday in the future.

Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

Excellent tour.

The driver (Les) was friendly and amusing with excellent driving skills and people skills.
The hotel was comfortable with good food and attentive staff.
The excursion was very enjoyable.

April 24, 2026
Rated 3 out of 5 stars

Coach was modern and driver was lovely

Coach was modern and driver was lovely. Hotel was very basic and food even more so. Asbestos in the next room! 😳
All attractions/itinerary locations closed. Pointless taking us there!
Thank goodness the weather was nice otherwise it'd have been horrible!

March 9, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Thank you for taking the time to leave your review. We’re really pleased to hear that you enjoyed the coach itself and that your driver made such a positive impression.

That said, we’re very sorry that so much else detracted from your holiday. We can completely understand how disappointing it must have been to arrive at locations only to find attractions closed, and to feel let down by both the hotel and the food. It’s also understandable that the good weather made a difficult situation more bearable, though it shouldn’t have had to.

Thank you for being honest about your experience, your comments are important and help us see clearly where things didn’t go as they should have.

Shearings Customer Service (MB)

Rated 5 out of 5 stars

This was my first coach holiday with…

This was my first coach holiday with Shearings. The experience was excellent from the moment I stepped onto the feeder coach to being dropped off at the starting point at the end.
Pat, the driver was both knowledgable and friendly, providing history surrounding the places visited.
The hotel was in a fantastic location and the service was above and beyond, which made me feel I was home whilst away from home.

March 16, 2026

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