Shearings Holidays Reviews 12,255

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,349 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the drivers, for being helpful, considerate, and professional, often going above and beyond to ensure an enjoyable holiday. Many people highlight the seamless and relaxing nature of the holidays, appreciating that the company handles all the logistics. The booking process is frequently mentioned as easy and straightforward, with advisors being very helpful and accommodating. However, some customers also noted issues with hotel locations being far from attractions or lacking amenities, and occasional poor service or food quality at accommodations. There were also instances of disorganization, particularly concerning feeder coach arrangements and itinerary planning, leading to long waits or missed opportunities.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Holidays

Customers had positive experiences with holidays, with many describing their trips as superb, excellent, and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the highly professional and caring... See more

Location

Reviewers mention ambiguous feedback about location, with many praising the beautiful scenery and amazing... See more

Booking process

Users describe positive interactions with the booking process, with many finding it easy and straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pete was an excellent driver, helpful, considerate, nice clean coach, couldn't fault him.Alverston Hall Nantwich was fabulous, lovely big clean room,well!! food couldn't believe the choice, excellent!... See more

Company replied

Rated 5 out of 5 stars

I've just got back from an 8 day Shearings' Great Little Trains of Wales holiday & it was fantastic! It was so relaxing having Shearings take on the roles of driving, navigating, parking & taking us... See more

Company replied

Rated 5 out of 5 stars

We have returned home from the tour of the Railways of Somerset and the Devon Coast and must say what an excellent short holiday this was.The itinerary was well thought out with each day a super and... See more

Company replied

Rated 5 out of 5 stars

loved the organisation of shearings. great itinerary , Absolutely stunning Austria lakes & Vienna . Booked again for next year 4star lake Lucerne Switzerland which i look forward too . Thank you Shear... See more


Company details

  1. Tour Operator
  2. Bus Tour Agency

About Shearings Holidays

Written by the company

Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.

We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.

If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.

And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.

Shearings

Written by the company

Bag your next holiday for just £1pp deposit!
For a limited time only, you can secure a hassle-free holiday for just £1pp SUPER-low deposit – miss it and you’ll miss out!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Silly little things,

Silly little things,
Room a little tired, wardrobe small ?
Not a lot of leg room on Coach,
No hostess on Coach,
In favour, Good days out, Good driver,
Good food, Good staff.
Would use Shearings again 🤔.

April 6, 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Dear Alanjon,

Thank you for taking the time to share your feedback with us. We’re pleased to hear you enjoyed the days out and that our driver, food, and staff all helped make your holiday enjoyable.

We also appreciate your comments regarding the room, wardrobe space, coach leg room, and the absence of a hostess onboard. Feedback like this is very valuable and helps us identify where improvements can be made to enhance our customers’ experience.

It’s lovely to know that despite these points, you would travel with Shearings again, and we look forward to welcoming you on another holiday in the future.

Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

The whole experience

The food, the staff and location were excellent. Particularly the entertainment was very good. The happy hour was very welcome too. We will book this hotel again this year.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible room

Terrible room, horrible flooring, disgusting windows very loose had to put a sock in it to stop the rattling, wallpaper peeling off, the room above was very noisy sounded like an animal running up and down for a couple of hours. Food not very nice either, my husband had a jacket potatoes every night thought couldn't go far wrong with that, badly run restaurant, best thing was the coach driver .

March 23, 2026
Unprompted review
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Reply from Shearings Holidays

Hi Carol and John,

Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience on the Weymouth & Delightful Dorset tour.

What you have described regarding the condition of your room is very concerning, particularly the cleanliness and maintenance issues, and this is certainly not the standard we expect for our guests. We completely understand how disappointing and uncomfortable this must have been.

Your comments will be passed on to both the hotel and our operations team for urgent investigation so that this can be addressed directly with the property

Thank you again for bringing this to our attention.
Warm regards,
Customer Service SB

Rated 2 out of 5 stars

We were very disappointed in the hotel…and much more

We were very disappointed in the hotel and the food
The sofas and armchairs were covered in dust sheets as the seats themselves were in a bad way, the food was poor and on some mornings there were no fruit (tinned)or yogurt’s and when having continental breakfast this was noticed,our room was very dated,and on the second day we came home and there were 9dead wasps by the balcony doors and they stayed there until we left.
There were stair rods on the stairs that were loose and very dangerous.
The swimming pool was closed
To say we had a free bar was bit far fetch as we didn’t get back from our trips until on average 6 o’clock got changed for dinner at 7 o’clock dinner finished about 9 o’clock so the bar was free for 1 hour only
The return trip home was ok until we got to Folkestone and was put on to feeder coach that took more than 4 hours to get home as we went via Canterbury Romford and Epping .we did ask about the South Mims coach but was told no that is the coach you have been allocated
This was our first trip with Sherings and we were very disappointed with our experience

April 11, 2026
Unprompted review
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Reply from Shearings Holidays

Thank you for taking the time to share your feedback with us. We’re very sorry to hear how disappointed you were with your experience, particularly with the hotel and dining arrangements.

We appreciate you raising concerns about the condition and safety of the hotel facilities, the limited food options at breakfast, and the closure of the swimming pool, all of which clearly detracted from your stay. We also understand your frustration regarding the free bar offering and how limited access made this feel misleading. Your comments about the cleanliness of the room and housekeeping standards are also noted.

We’re sorry too that the return journey home, especially the lengthy feeder coach route, added further dissatisfaction to your holiday. We understand how tiring this must have been at the end of your break.

As this was your first trip with Shearings, it’s particularly disappointing to hear that it fell short of expectations. Your feedback is important to us and helps identify areas where improvements are needed. Thank you again for sharing your experience so openly.

Shearings Customer Service (MB)

Rated 3 out of 5 stars

Everything was fine staff excellent…

Everything was fine staff excellent busy driver excellent hotel excellent
But the journey home was abysmal the journey took to long to get home
which spoiled our experience of the holiday we did not need to make so many stops when we just wanted to get home otherwise everything was good

March 23, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Thank you for taking the time to share your feedback with us. We’re really pleased to hear that the staff, driver and hotel were excellent and that so much of the holiday met your expectations.

We’re sorry, however, that the journey home felt so long and frustrating, and that the number of stops affected your final experience. We understand how disappointing it is when this overshadows what was otherwise a good holiday. Thank you again for letting us know — your comments are appreciated.

Shearings Customer Relations (MB)

Rated 5 out of 5 stars

The tour is good mix of shopping and sightseeing.

My second visit to The Ivy Bush Hotel, the menu is good and portions too but restaurant very noisy. The single room was a good size and well equipped but no heating in bathroom. The tour is vfm with good mix of shops and sightseeing. The coach was driven by Michael, friendly and helpful, kept us updated on the tour. Booking the tour was made easy by helpful staff.

March 23, 2026
Rated 4 out of 5 stars

Just well organised hassle free.been a…

Just well organised hassle free.been a few times with shea5 always satisfied.

April 6, 2026
Unprompted review
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Reply from Shearings Holidays

Dear Taylor Brian,

Thank you for your lovely review and for your continued loyalty to Shearings.

We’re delighted to hear that you found your holiday well organised and hassle free, and it’s especially rewarding to know you’ve travelled with us several times and have always been satisfied with your experiences.

We truly appreciate your support and look forward to welcoming you on another Shearings holiday again soon.

Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

Went to the drtch bulb fields it was…

Went to the drtch bulb fields it was fantastic and what made the trip even better was Sonya and Kelvin the two coach Drivers that were so chilled and entertaining it was worth going for them let alone the bulb fields

March 20, 2026
Unprompted review
Rated 4 out of 5 stars

Enjoyable holiday in good company

Really enjoyable holiday on the Italian/ French Riviera tour 11th to 19th April.
Our drivers Jordon and Josh were very pleasant and good drivers. The drinks service was very good and service with a smile. The only disappointing thing for us was that the two USB points under seats 15 and 16 were either broken or not working so on an overnight express that was very inconvenient for us as our phones ran out of charge overnight.
Hotel was very good and the food acceptable for us.

April 11, 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Dear Mr Stevens,

Thank you for taking the time to leave your review of your Italian & French Riviera holiday.

We’re delighted to hear that you had an enjoyable tour and that Jordon and Josh helped make your journey pleasant with their friendly service and driving. It’s also great to know you were pleased with the hotel and enjoyed the onboard drinks service.

We do, however, apologise for the inconvenience caused by the USB points at seats 15 and 16 not working during your overnight journey. We completely understand how frustrating this must have been, particularly on an overnight express service, and we appreciate you bringing this to our attention. Your feedback will be passed to our fleet maintenance team so the issue can be investigated and resolved.

Thank you again for your valued feedback, and we hope to welcome you on another Shearings holiday in the future.

Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

The holiday was good from the word go

The holiday was good from the word go, the feeder driver was welcoming and cheerful even though it was only 7 am. The interchange was smooth and our tour driver was excellent, very patient and knowledgeable.Our hotel was comfortable and very friendly staff. A first class holiday.

April 13, 2026
Rated 5 out of 5 stars

A brilliant holiday!

Our coach arrived on time and the driver was very efficient and helpful all through the holiday. We had a generous amount of time to explore Bath and then on to our hotel Leonardo in Swindon. My friend and I were very surprised to be allocated each a disabled room with a wetroom. We had requested a walk in shower but this was better! The hotel was very well-appointed and the meals were excellent. Also the staff were friendly and helpful. The main reason for our trip was a day spent at Longleat Safari Park. It was a very full day and very enjoyable. My friend took her walker and had no problem getting round. Also the park had mobility scooters and walkers for hire. We left the hotel in good time on the last day and had 2 hours in Oxford before arriving in Lymm Services earlier than expected and were soon home. It was a brilliant holiday!

April 17, 2026
Unprompted review
Rated 4 out of 5 stars

This wa a really good trip.Excellent…

This wa a really good trip.Excellent hotel in Harrogate with surprisingly good food and a comfortable and efficient journey all the way. The coach driver was very approachable and helpful. The day in York was particularly good as far as I was concerned with entry to the Minster included in the overall price.

April 6, 2026
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Reply from Shearings Holidays

Thank you for your feedback.
It is lovely to hear that you had a really good trip, and that the hotel in Harrogate was excellent, with good food. I am also pleased to hear you found the journey comfortable and efficient throughout, and that the coach driver was approachable and helpful.
It is wonderful to hear that the day in York was particularly enjoyable for you, especially with entry to the Minster included in the overall price.
Warm regards,
Customer Relations SB

Rated 5 out of 5 stars

Great Trips at Great Prices

I have travelled with Shearings on a few trips now and have enjoyed each one. Good value for money, well organised with lovely staff who are caring and want you to enjoy yourself. Excellent choice of destinations both UK and Europe.

April 6, 2026
Rated 5 out of 5 stars

The hotel was clean and tidy,the staff…

The hotel was clean and tidy,the staff were very friendly and helpful,the coach driver from Rugby and who spent our stay was lovely,he told us jokes and he knew a lot about the areas we went to,the feeder coach driver was very rude and unhelpful,he argued with the taxi driver at Toddinton,he made an elderly couple and myself walk from the coach park to the front of the service station,apparently the gentleman had affidavit the rest was brilliant

April 6, 2026

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