Shining Windows Reviews 95

I waited until I had moved house before I wrote this review because of the unhinged abusive response I received from Matt. I paid for services up front into Matthew McDaids personal account on the 11th April in preparation for a house sale. This is relevant because you have less rights when paying into a personal account. Also, according to companies house, shining windows was dissolved some time ago - make of that what you will. After payment, like many others, it was impossible to pin Matt down with many cancellations, poor excuses or no shows to our agreed appointments. What made this even more frustrating is you have to be at home for these appointments so a constant re-shuffle of our calendar just added to the frustration (Neither of us WFH full time). This frustration culminated in us giving up and asking Matt to keep the money (Refunds are of course not possible). Matt replied with an abusive and profanity laden reply - "Whatever fella, f*** off and use someone else then. Thanks for the stupid payment towards a service where you acted like a c*ck". Interesting message from someone who likes to reference the malicious communications act. In summary, I paid up front on April 11th and we gave up trying to pin him down on 21st June. If it was a genuine company, they would offer refunds. Shining Windows need your power and your water to complete a simple job and wont work in the rain or if you are not at home - yes I am serious. Avoid and use another firm.

Did not complete window cleans paid for upfront. We complained to him after a year of trying to book his service (he gives every excuse he can not to attend). After our complaint he sent abusive and threatening messages and shared our data with outside companies to cause problems. Reported to police for harassment and with Trading Standards who are investigating. Court case pending. As for his positive reviews, he asked to review on first clean to get positive reviews but then did not attend other booked appointments to make him look like he is legit. AVOID.

All round good experience using Shining Windows - I had some initial confusion using the website but I called up and Matthew was super helpful and sent me the invoice directly. He did a great job cleaning spots which previous window cleaners left unfinished. Top job and great customer service.

Another excellent clean from Shining Windows. Professional and friendly. Windows look spotless. Great value for money. I look forward to checking out what other services you offer. Thanks so much!

We had our windows and gutter cleaned by Shining Windows.
They attended to our property and were very professional and knowledgeable.
We are delighted with the result!

Highly recommended service.
Matthew is very efficient and friendly.
Completed all tasks as requested.

Matt has given us a great service very professional and personable
He has cleaned out and reset our M SPA ..( blow up hot tub) it was a bit of a swamp and he has cleaned scrubbed polished it to perfection . Balance the ph ect We are now ready to enjoy a glass of something nice in the bubbles .
We will definitely use shining windows again :)
Thanks Matt

Jo

Excellent window clean from Matt! Was running a bit late so cleaned the front fascia as an extra bonus to apologise! 10/10 service, looking forward to the next clean! Thank you Matt and Shining Windows :)

Very thorough cleaning and good care taken in ensuring window were clean.

Cannot be trusted. Constantly postpone appointments and also claim to have cleaned the windows and I come home to see cobwebs attached to it. Avoid!

Really friendly service from Matt. I also like how you can book a one off window clean instead of having to commit to multiple cleans like a lot of other companies. Thank you.

Excellent service provided by Matthew from Shining Windows!!! My windows look new and indeed are shining! Very professional right from the booking process. Matthew is a very pleasant and polite gentleman who adds a human touch to his work. It was wonderful to talk to him and learn that he also takes his soul to his job. I will highly recommend Shining Windows!

My nan needed the gutters cleaning on her house and Matthew and Cass did a fabulous job and she was very happy.
There were a few delays but the overall experience was excellent.
Thanks very much

No-show and B.S. champion of the world

Refund me for the cleans I've paid for that you are not attending.

Reasonable service on visit 1 and encourages you to leave a good review for discount on a package then mucks you about endlessly trying to get him to attend.

Compulsive liar. Set pattern of behaviour with multiple customers.

Quit the gaslighting Matt

Have used Shining Windows several times always do a great job

Good job!!!! My windows look great! Matthew was very polite, efficient and upfront. I will definitely use Shining Windows services again.

Matt was very helpful, professional and i didn’t have to wait long to get an appointment. Great service and fantastic job on cleaning the windows and conservatory, would use this company again.

Excellent service from Matt at shining windows. Did conservatory and windows which now look like new again. Very respectful of property inside and out. Also very friendly and offered lots of advice on maintenance etc. will definitely use again and recommend to others.

The first service was great no denying that however since then I cannot get them to attend. I must have have 10+ bookings cancelled since December now. I paid upfront for quarterly cleans at a discount, I am strongly regretting that now. I will be looking at finding another window cleaner to fulfil the service and despite asking for a refund they said rebook. Then didn't turn up.

I am doubtful I will see a penny of that back - Trading Standards will be interested in this practice no doubt. The evidence is clear from the other reviews this is a consistent pattern of behaviour. It also ticks the box for fraud by false representation, Trading Standards can choose to prosecute if they wish.

I did discuss a refund with Matthew, he refused stating they do not do refunds. Then bizarrely Matthew stated he did attend my address but the back gate was locked. Well I work from home on the dates he 'attended' He did not turn up and is lying. He is now using this to say I breached contract to avoid a refund. Following this and regardless of how polite I remained with him, said he was referring me to the malicious communication act and I had damaged his health. Another manipulation to avoid the work or refund. Which I see he has used before looking at other reviews.

I would suggest anyone else having issues with this company to also report the matter to Trading Standards to assist with their investigation. His modus operandi is to have you pay up front by bank transfer so you cannot claim an indemnity payment when he fails to fulfil the service. Because once paid the bank cannot refund due to policy. If it is direct debit you are covered I believe.

* Edit after the below reply - looks like an AI assisted response speckled with Matthews token passive aggressive undertones. I understand Shining Windows has had more issues which have been posted on social media. Similar experience to my own where Shining Windows have taken their money and not fulfilled service. Again the matter has been sent to Trading Standards for their review. He has taken off his previous vile responses on 1 star reviews and placed this reply on them all.