The are scammers, my fiancé booked a service and never received it, I could write a lot but you can scroll and read negative reviews and I can tell it's true people experience with this company. Ple... See more
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Matt had to cancel our appointment the t twice through circumstances beyond his control and we had to chase up to re-arrange, which is why they didn't get five stars. On site they did a brilliant jo... See more
Matt was very professional and done a great job on my windows. He was extremely helpful and gave me advice on cleaning my patio as I'd recently bought a jet washer, and he also noticed plant growth in... See more
Company replied
!!!!Do not book with this business or pay anything upfront!!!! They take the payment and then find many excuses for not coming to deliver the services. The guy on the phone reads the same script every... See more
Company details
- Window Cleaning Service
- Cleaners
- Cleaning Service
- Commercial Cleaning Service
- Gutter Cleaning Service
- Pressure Washing Service
Written by the company
Providing window cleaning services in Milton Keynes, we also provide conservatory cleaning, gutter cleaning, solar panel cleaning, driveway and patio pressure washing and commercial window cleaning.
Contact info
The Firtrees, 6 Wood Lane, Hartwell, NN7 2HG, Northampton, United Kingdom
- 01604263189
- info@shiningwindows.co.uk
- www.shiningwindows.co.uk
2.8
Average
94 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did not turn up repeatedly
Repeatedly changed dates, did not turn up twice without any contact. See below clip email I sent to him and his reply.
My email 19/10/22
"ok this is getting to be ridiculous. No one turned up again. I have lost count how many times you have cancelled and rearranged and this is the second time no warning just no one turning up. I have given up on you and need my money back by return. You are incapable of actually carrying out the work I have paid for. Please respond by return you have returned my money.
Yours very unhappily"
Shinning Windows reply
"We do not offer refunds and we don't accept the disgusting email you have sent to us, do not talk to us by in that manner again.
I will be round this afternoon to complete your clean. Once we have finished your service, due to the nature of your communications and unacceptable attitude you will be banned from using our services.
Your services will be completed and account closed there after."
I think this explains why I leave a negative review, I am pretty sure my email was NOT disgusting!
Edit: Latest update, he will only do my remaining paid up front for 5 cleans if I remove this bad review. I am pretty sure that isn't what this review system is for, manipulating a customer into only good reviews. He is convinced a customer complaint is bullying, he scares me.
August 6, 2022
Unprompted review
Reply from Shining Windows
"The Negative Reviewing Culture: Reading Between the Stars.
The internet has empowered consumers like never before. Online review platforms have become a go-to source for everything from picking a restaurant to finding a plumber. But with this power comes a trend: a focus on negative reviews.
This "negative reviewing culture" has a big impact. People are more likely to leave a review after a bad experience than a good one. This can be because negative emotions are stronger motivators, or because people believe a bad review can warn others.
For businesses, this can be a double-edged sword. On the downside, a few negative reviews can seriously hurt a reputation. Potential customers might be scared away by a low star rating, without even considering the positive reviews.
However, negative reviews can also be valuable sources of feedback. If a business can address the issues raised in negative reviews, it can improve its product or service.
So, how can we navigate this culture? Here are some things to keep in mind:
We don't ignore negative reviews, we respond via email to them professionally and have always tried to resolve the issue before a review is left. Sometimes is simply because it rained, or Matt was unwell or perhaps the van broke down, we all have children that have time off school. We live in the same reality and have the same responsibilities as others, we're sorry we can't avoid everyday delays, and we always offer to attend or a customer can easily book an appointment online.
So, take negative reviews with a grain of salt, and we shouldn't be expect to provide refunds due to delays and we could simply attend the next day Consider the context and the reviewer's tone. Look for a balance of reviews. A mix of positive and negative reviews can actually be more trustworthy than all-positive ones.
Be an informed consumer. Don't rely solely on reviews to make decisions. Look for other sources of information as well.
The review culture isn't perfect, but it can be a powerful tool for both consumers and businesses. By understanding its strengths and weaknesses, we can all use it to make better choices and a safer market place."
Kind regards to our readers, we hope you have a fantastic day. Follow us on social media to watch us in action completing real services, all of our five star reviews are real. Unlike the one star reviews, where people follow someone else's hateful opinion #trolls
Great work!!
Great quick service/advice from Matthew. Will use his services again.
July 29, 2022
Unprompted review
Reply from Shining Windows
Hi,
Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.
Kind regards
Shining Windows
Really easy to book and great service
Really easy to book and great service! Would definitely recommend.
July 27, 2022
Unprompted review
Reply from Shining Windows
Hi Shannon,
Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.
Kind regards
Shining Windows
Bad experience with this company
Bad experience with this company
They move the appointment 2 times, because of different reasons, and they try to tell me different reasons to don't come to 3 th appointment.
Just waisting my time.
May 31, 2022
Unprompted review
Reply from Shining Windows
"The Negative Reviewing Culture: Reading Between the Stars.
The internet has empowered consumers like never before. Online review platforms have become a go-to source for everything from picking a restaurant to finding a plumber. But with this power comes a trend: a focus on negative reviews.
This "negative reviewing culture" has a big impact. People are more likely to leave a review after a bad experience than a good one. This can be because negative emotions are stronger motivators, or because people believe a bad review can warn others.
For businesses, this can be a double-edged sword. On the downside, a few negative reviews can seriously hurt a reputation. Potential customers might be scared away by a low star rating, without even considering the positive reviews.
However, negative reviews can also be valuable sources of feedback. If a business can address the issues raised in negative reviews, it can improve its product or service.
So, how can we navigate this culture? Here are some things to keep in mind:
We don't ignore negative reviews, we respond via email to them professionally and have always tried to resolve the issue before a review is left. Sometimes is simply because it rained, or Matt was unwell or perhaps the van broke down, we all have children that have time off school. We live in the same reality and have the same responsibilities as others, we're sorry we can't avoid everyday delays, and we always offer to attend or a customer can easily book an appointment online.
So, take negative reviews with a grain of salt, and we shouldn't be expect to provide refunds due to delays and we could simply attend the next day Consider the context and the reviewer's tone. Look for a balance of reviews. A mix of positive and negative reviews can actually be more trustworthy than all-positive ones.
Be an informed consumer. Don't rely solely on reviews to make decisions. Look for other sources of information as well.
The review culture isn't perfect, but it can be a powerful tool for both consumers and businesses. By understanding its strengths and weaknesses, we can all use it to make better choices and a safer market place."
Kind regards to our readers, we hope you have a fantastic day. Follow us on social media to watch us in action completing real services, all of our five star reviews are real. Unlike the one star reviews, where people follow someone else's hateful opinion #trolls
Reply from Shining Windows
Hi Lynda,
Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.
Kind regards
Shining Windows
Window Clean
First clean. Matthew really helpful fully explained procedure etc., nothing too much trouble. Great clean highly recommend
May 16, 2022
Unprompted review
Reply from Shining Windows
Hi Sandy,
Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.
Kind regards
Shining Windows
Excellent service
Excellent service. I’d struggled to find a new window cleaner as most are scared off by the house design (3 storey/hard to access balcony) but saw these guys cleaning my neighbours windows so asked her to get them to pop by. My windows were absolutely filthy but they were able to clean them straight away and they are sparkling again! Great service and really friendly. We will definitely be booking again! Highly recommended.
May 13, 2022
Unprompted review
Reply from Shining Windows
Hi Stephanie,
Thank you for your positive and kind approach. It was a pleasure meeting you and wish you the best in your future.
Kind regards
Shining Windows
Very happy with the service recieved…
Very happy with the service recieved from Matthew today, great guy and amazing work would 100% recommend!!
May 12, 2022
Unprompted review
Reply from Shining Windows
Hi Sam, that's very kind of you to say as such, I do try my best. Thank you for the business and we look forward to working with you in the near future. Wishing you the best in you future. Kind regards, Matt
Very good
Matt did a great job cleaning our driveway and re-sanding. Furthermore he completed a clean of our windows. All done in a timely manner and value for money.
May 10, 2022
Unprompted review
Reply from Shining Windows
Hi Dee, the drive looks amazing now, I even impressed myself with the transformation. It was a great to meet you and your family, you were all so very kind and polite to me, thank you. Thank you for you business. Wishing you all the best in your future. Kind regards, Matt
Excellent service, highly recommended
Matthew from Shining Windows provided an excellent service for me at my property in Milton Keynes. He cleaned all windows including a medium sized conservatory for a very reasonable price.
I have no criticism for Matthew and his expert service, I would highly recommend.
May 8, 2022
Unprompted review
Reply from Shining Windows
Hi Jack, it was a pleasure to meet you and your family. Thank you you for taking the time to leave us a review, your support is sincerely appreciated. Wishing you the best in your future. Kind regards, Matt
Reply from Shining Windows
Hi Nina, thank you for your review. Wishing you the best in your future. Kind regards, Matt
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