These guys are second to none. We called on a Saturday although it’s not open seen a guy around the back working overtime called Phill. He toke a look at the two scratches on front of our brand new d... See more
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See what reviewers are saying
I am very happy with my purchase from VW Bridgend. From one phone call they were able to judge which was the best car for me and I reserved it straight away. I collected it a few days later and... See more
Another excellent purchase from Bridgend Audi. I was given clear guidance in making my choice, and kept informed of all updates in relation to my purchase. My car was delivered with no fuss and the ha... See more
From start to finish Martin was excellent from his first email right through to answering my calls and sorting out my Audi Q3 Sportback. I'm really happy with the car and it's growing on me day by day... See more
Company replied
Company details
About Sinclair Group - Bridgend Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremain Road, CF31 2TZ, Bridgend, Wales, United Kingdom
- 01656 602211
4.7
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A fantastic friendly experience
Great knowledge, everything made easy, helpful, honest and nothing too much trouble. In my opinion went above and beyond with no pressure. I would not hesitate to return to this company and recommend to others.
March 12, 2026
Reply from Sinclair Group - Bridgend Audi
Thank you for your glowing review! We take pride in providing exceptional service and we are thrilled that our team went above and beyond for you. We look forward to working with you again and appreciate your recommendation to others.
My first choice for a new car. I have dealt with the dealership for…
I have dealt with the dealership for both purchases and servicing for over a decade and have always found them friendly, honest, efficient and knowledgeable. I trust them and have confidence in them doing the best for me - the same reasons for why I choose Audi cars.
March 6, 2026
Reply from Sinclair Group - Bridgend Audi
Thank you for your loyalty and kind words! We are committed to providing exceptional service and creating lasting relationships with our customers. It means a lot to us that you trust us with your car purchases and service needs. We are honoured to be your chosen Audi dealership.
Always a great experience
Always a great experience. Staff are exceptional in customer service nothing is to much trouble.
It is why I have been a customer for many years.
James has been super helpful and professional throughout.
March 7, 2026
Reply from Sinclair Group - Bridgend Audi
Thank you so much for your kind words! Our team strives to provide exceptional customer service and we are thrilled to have you as a loyal customer. James will be happy to hear your positive feedback!
Good service and very helpful And…
Good service and very helpful And good information and very polite and helpful
March 8, 2026
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind words! We pride ourselves on providing excellent service and being knowledgeable and polite. We're so glad we could help you!
Reply from Sinclair Group - Bridgend Audi
Thank you for your positive review! We strive to provide exceptional service to all of our customers. It means a lot to us that you continue to trust us with your business.
Professional, friendly, welcoming service
As a company I was made welcome from the moment I walked through the doors, offered refreshments whilst I waited for James to assist with my request. James was professional, friendly and knowledgeable about the cars he is selling but did not pressure me to buy! I was able to test drive my car with my husband so we were able to discuss the car the pros and cons without pressure. Buying the chosen car was smooth and I was able to pick up the car on a day suitable to me. An experience I will always remember and I highly recommend Sinclair group.
February 21, 2026
Reply from Sinclair Group - Bridgend Audi
Thank you for sharing your positive experience with us! At Sinclair Group, we pride ourselves on providing exceptional customer service and an easy car buying process. We are grateful for your recommendation and are happy to hear that you found James to be professional, friendly, and knowledgeable. We hope you enjoy your new car!
Reply from Sinclair Group - Bridgend Audi
Thank you for choosing us for your purchase! We're thrilled to provide our customers with a great buying experience.
Daniel was very easy to talk to
Daniel was very easy to talk to and always happy to answer questions i needed to ask. Overall i found the experience very relaxed and professional.
January 8, 2026
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind words! It was a pleasure working with you and I'm glad you found the experience relaxed and professional. Looking forward to serving you again in the future.
Friendly
Friendly, helpful and knowledgeable. Martin was patient and explained and demonstrated the features of the new car in detail.
January 25, 2026
Reply from Sinclair Group - Bridgend Audi
Thank you for sharing your experience with us! We are thrilled to hear that Martin provided you with friendly, helpful, and knowledgeable service and took the time to fully explain and demonstrate the features of your new car. Enjoy your new car!
No stress - Made life easy
No stress, great service. The staff are great.
James made this a dream handover.
All questions answered, test drive on a lovely route.
The car is a beauty.
January 28, 2026
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind words, we are thrilled to hear that you had a stress-free experience and enjoyed our great service. James and our team strive to provide the best possible car buying experience, and we are happy to hear that we exceeded your expectations. Enjoy your new car!
Great company to buy a car from!
Great product - excellent customer service - brilliant experience. Recommended Sinclair Bridgend Audi 100%.
January 26, 2026
Reply from Sinclair Group - Bridgend Audi
We are thrilled to hear that you had an excellent experience with our product and customer service! Thank you for recommending Sinclair Bridgend Audi.
Dealer did all that was promised in a…
Dealer did all that was promised in a timely manner.
January 17, 2026
Reply from Sinclair Group - Bridgend Audi
Thank you for your positive feedback! We pride ourselves on delivering on our promises in a timely manner. We appreciate your business and hope to see you again in the future.
Excellent purchasing experience
Excellent purchasing experience - couldn’t be easier. Good deal on new car and trade-in. Great service from Martin, Andrew and Chris! Also didn’t have to wait long for new build car. Highly recommend.
December 14, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Martin, Andrew, and Chris provided you with great service and helped make your car purchasing experience smooth and easy. Thank you for choosing us and recommending us. Happy driving!
Martin Parsons was extremely helpful…
Martin Parsons was extremely helpful and was not pushing to get a deal. He explained the workings of the Q2 clearly and would be there for me if I needed further help.
November 30, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for the positive review! We're thrilled to hear that Martin provided top-notch service and support during your visit.
Customer service non existent
After having an red warning light on my car today I am told by Audi Bridgend that I would have to wait until January/February before a diagnostic check and then get the repair done. If Audi are making cars with that many problems after having one for 35 years I will not be buying another one. Totally unacceptable customer service - if you can call it that!!!!
December 3, 2025
Unprompted review
Great to deal with
Very easy to deal with and any queries quickly resolved. Well looked after through the whole buying process.
November 9, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you so much for your kind words! We always strive to provide a seamless and efficient buying experience for our customers. It was our pleasure to assist you and we are glad to hear that your queries were quickly resolved. Thank you for choosing us!
Great experience
Great experience. James was easy to deal with and always kept me up to date with the car.
October 24, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind words! We're thrilled to hear that James provided excellent service and kept you informed throughout your car experience.
Andrew Llewellyn was very helpful and…
Andrew Llewellyn was very helpful and knowledgeable-a pleasure to deal with him
October 22, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind words! Andrew strives to provide exceptional service and we are delighted to hear that he exceeded your expectations. We look forward to serving you again in the future!
Excellent customer service as always.
September 26, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind words! We pride ourselves on providing top-notch customer service and it means a lot to hear that we are meeting your expectations. We appreciate your continued support!
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind words! It's great to hear that our team provided excellent, friendly, and professional service. We appreciate your feedback and hope to see you again soon!
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