Bought one q4 and was so impressed by james that I have committed to buying another I think he could do lessons on being British ! We have been researching for weeks snd got a better deal at a main... See more
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Friendly & relaxed sales process with no pushy sales attempting to add products to the purchase. Able to take the vehicle on an extended test drive which, given a change from manual to auto, was ver... See more
Excellent service. Very knowledgeable, helpful and polite personnel. I would strongly recommend Bridgend Audi. They go the extra mile for Customer satisfaction. They never once made claims which the... See more
Company replied
I could not believe how helpful the staff member called ALISHIA was throughout my visit . She was incredible printing out documents with images to determine what parts I had to order and all other hel... See more
Company details
About Sinclair Group - Bridgend Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremain Road, CF31 2TZ, Bridgend, Wales, United Kingdom
- 01656 602211
4.6
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Perfect
Purchased an Audi A5 coupe recently from
Audi Bridgend . I must say it was an extremely good experience. The sales exec I dealt with ( Hywel ) was excellent and even came to work during his holiday to do the handover.
Car is amazing and I would highly recommend this company .
August 2, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for sharing your experience. We’re so pleased to hear Hywel went the extra mile to make your handover special and that you’re enjoying your new Audi A5. We really appreciate your recommendation and look forward to welcoming you again in the future.
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback. We’re glad to hear Nick was able to assist you, we’ll be sure to share your comments with him.
A place of excellence
Yet again buying another new car from Bridgend Sinclair Audi was an extremely pleasant, seamless experience. Being, I suppose, old fashioned if I don’t feel comfortable with the salesperson I walk away even if it is not the sensible, financial thing to do. I have bought many new cars from Sinclair Audi and Martin, Sales Executive, and I have had a lot of laughs along each and every purchase. First class service in all their departments.
August 2, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your wonderful feedback and for choosing us again for your new car. We’re delighted to hear Martin and the team have made each of your experiences so enjoyable and seamless. Your loyalty and trust mean a lot to us, and we look forward to welcoming you back.
Easy and straightforward purchase
Easy and straightforward purchase. Good comms and great delivery to our home.
July 19, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you so much for your kind feedback! We're delighted to hear that you found the purchase process easy and straightforward, and that the communication and home delivery met your expectations.
Enjoy your new Audi, and please don’t hesitate to reach out if we can help with anything in the future.
Poor communication and after sales
Poor communication and after sales. Needed to call out recovery services two days after purchase of car.
July 18, 2025
Reply from Sinclair Group - Bridgend Audi
We’re very sorry to hear about the issues you've experienced so soon after your purchase. This is not the standard of service we aim to provide, and we understand how frustrating this must have been.
Please contact us at bridgendaudi@sinclairgroup.co.uk so we can look into the matter further.
Bridgend Audi
Great service throughout. Had to take the car back in for an issue with the light and was handled excellently by the service and the sales team
July 18, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you so much for your kind words! We're glad to hear you had a great experience with us, and we appreciate your patience when you had to bring the car back in. It’s great to know our service and sales teams were able to assist you promptly and effectively. We're always here if you need anything in the future!
Audi A5
Great Service from both Cameron and Stuart, following on from a small
Hiccup with delivery date. Would definitely use again
June 26, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind words! We're glad Cameron and Stuart were able to support you, even with the slight delivery delay. We really appreciate your understanding and look forward to seeing you again!
Great experience as always..I'm on my…
Great experience as always..I'm on my 3rd car from audi and always have a great experience. James was helpful and great advice
July 2, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your continued loyalty! We're so pleased to hear you've had another great experience with us. We'll be sure to pass your kind words on to James!
Great service
July 2, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you! We're glad you had a great experience – we appreciate your support!
Well below previous high service standards.
As a repeat customer of Bridgend Audi, 3 new, 1 used vehicle purchased. This experience delivered by Cameron at Bridgend Audi has been, and I will be polite, when saying appalling.
He was very, very keen to secure the sale, keeping in regular contact. Once the order was placed I had to chase him on a regular basis for updates. He, despite agreeing to then keep me updated, failed to do so. It was only the very, very professional intervention of the sales manager Mr Phil Morgan, and sales executive Andrew taking over the process that saved the order from being cancelled.
Prior to this purchase, for balance, I have received excellent service from all staff at Bridgend Audi, and I sincerely hope this poor experience will be an isolated incident
Submitted by Mr Rogers.
July 2, 2025
Friendly and knowledgable sales staff
Friendly and knowledgable sales staff, looking to provide good service and support.
June 23, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind words! We're really pleased to hear you found our sales team friendly and knowledgeable, and that you felt supported throughout your experience.
Andrew Llewelyn was very helpful
Andrew Llewelyn was very helpful, and made the purchase of my vehicle easy and informed
June 11, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you so much for your kind words! We're thrilled to hear that Andrew was helpful and made your vehicle purchase smooth and informed. We’ll be sure to pass along your appreciation to him. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future!
Reply from Sinclair Group - Bridgend Audi
Thank you for visiting Sinclair Audi, Bridgend.
Fab salesman ( Martin Nixon) knew…
Fab salesman ( Martin Nixon) knew exactly what I was looking for, first car shown and I bought it. Excellent knowledge of the car, can't fault him.
May 30, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you so much for the fantastic feedback! We’re thrilled to hear that Martin Nixon hit the mark and found you the perfect car right away. Enjoy your new car, and we’ll be sure to pass on your kind words to Martin!
Great company and staff , I wouldn’t go anywhere else
I myself and my family have been to Bridgend Audi many times over the years to purchase our vehicles, the staff are very friendly and helpful and I have always trusted them so I would not go anywhere else when I am looking to change my car.
May 26, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your lovely feedback and for your continued loyalty over the years! It’s always a pleasure to welcome you and your family, and we’re so glad you feel confident and supported by the team at Bridgend Audi. We truly value your trust in us.
Just bought a new car!
My visit in the first instance was just speculative. However during discussions on a potential new car, Sinclair not only provided me with a fair and reasonable trade-in, but made bold attempts to obtain a car from UK stock. This latter effort did not materialise, but we decided to go ahead with a new purchase which was conducted with professionalism and mutual satisfaction.
May 11, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for sharing your experience! We’re pleased to hear that, even starting with a speculative visit, we could offer a fair trade-in and support your purchase with professionalism. We appreciate your trust and look forward to assisting you again in the future.
From setting up a test drive
From setting up a test drive. To purchasing and delivery of the car. It has been top class service
May 10, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your wonderful feedback! We’re delighted to hear you experienced top-class service from start to finish. Enjoy your new car!
Reply from Sinclair Group - Bridgend Audi
Thank you for your continued kind words! We’re glad to hear our team remains prompt, friendly, and helpful every time you visit.
Excellent service.
Excellent service.. from initial order to vehicle pickup the whole staff were brilliant..couldn’t have asked for better.
May 2, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for the fantastic feedback! We’re thrilled to hear our whole team provided brilliant service from start to finish. Enjoy your new vehicle!
Informative and friendly sales man who…
Informative and friendly sales man who was able to guide us with a purchase of new VW polo.
April 30, 2025
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We’re pleased to hear our salesperson was informative and friendly, helping guide you through your new VW Polo purchase. Enjoy your new car!
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