The sales staff were very helpful, and not at all pushy. They were very informative about the vehicle and spent time going through the functions. I have already recommended them to people who have s... See more
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Quick delivery of the car, awesome pricing for the add-on services. Adam was super helpful and candid about suitable services given our requirements. We also got a very good pricing which enabled us... See more
I just wanted to say a huge thank you And give a good review for Matt the general manager and Adam the assistant who processed our order today. It was a very tricky one and it meant that they would no... See more
I had initially intended to leave a 5-star review; however, I would like to share some feedback regarding the vehicle delivery. At the time of collection, it seems the inspection team did not car... See more
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Company details
About Sinclair Group - BYD Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, United Kingdom
- 029 2054 2424
4.7
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind words, we're so glad our team exceeded your expectations! We strive to provide top-notch service, no matter how small the issue may be. It was our pleasure helping you out!
Kind regards,
Sinclair Group
Exceeding expectations
Everyone very helpful Knowledgeable and professional. Vehicle was delivered at the date and time agreed
September 28, 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for the glowing review! We pride ourselves on providing knowledgeable and professional service, and we are thrilled that we could deliver your vehicle on time. We appreciate your support.
Kind regards,
Sinclair Group
Great customer service from Mr Simon…
Great customer service from Mr Simon Bullings. Kept up to date on progress of my new car.
September 27, 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for the glowing review! We take pride in providing exceptional customer service and we're thrilled to hear that the team kept you updated on your new car. We appreciate your support.
Kind regards,
Sinclair Group
Great Customer service
wow from start to finish the service was exceptional, Adam looked after my wife and I throughout. I'm really enjoying the new BYD Seal that was recommended to me. A lot of car for the money
September 25, 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for choosing our dealership and for sharing your positive experience with Adam. We're thrilled to hear that you are enjoying your new BYD Seal and we appreciate your kind words. It was a pleasure serving you and your wife. Happy driving!
Kind regards,
Sinclair Group
My experience
The sales team are friendly and knowledgeable. Even when there were a few initial difficulties about the delivery they provided options that were appropriate. All contact has been very good and the inevitable questions that arise when you are taking delivery of your first electric car are answered speedily and effectively.
.
September 25, 2025
Reply from Sinclair Group - BYD Cardiff
Hi John,
Thank you for your kind words! We’re thrilled to hear our team could make your first electric car experience smooth and enjoyable. It’s great to know your questions were answered promptly - we want every delivery to feel this seamless. Enjoy your new car!
Kind regards,
Sinclair Group
Very smooth and easy process
Very smooth and easy process, Adam was superb! Totally world class!
September 21, 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind words! We are so glad to hear that your experience was so positive. Our team strives to provide world class service, and we're thrilled that Adam was able to provide that for you.
Kind regards,
Sinclair Group
Reply from Sinclair Group - BYD Cardiff
Thank you for the kind words! Providing exceptional customer service is important to us and we are thrilled to hear that it was noticed. We look forward to assisting you in the future.
Kind Regard,
Sinclair Group
Great Experience!
Our experience was first class…no pressure…everything explained well…It was an enjoyable way to buy a new car(!) Adam was ‘our man’ & excellent in all ways…to be fair each person we came in to contact with was professional & agreeable. Thank You!
September 3, 2025
Reply from Sinclair Group - BYD Cardiff
We are thrilled that you had a first-class experience with our team Mary! Our goal is to make car buying enjoyable and stress-free, and we are happy that Adam and our team delivered exceptional service. Thank you for choosing us!
Kind regards,
Sinclair Group
Very Positive Experience
Andrew & Connor have been great through this process, however 4days later still can’t sync vehicle with phone. Again both guys have managed and resolved the issue and as a result I have total confidence in both Andrew and Connor to manage anything going forward
September 4, 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for your feedback Steve, we apologise for the inconvenience caused by the phone syncing issues you've experienced. Our team is dedicated to finding a solution for you as quickly as possible. Please don't hesitate to reach out to us for further assistance.
Kind regards,
Sinclair Group
The staff are so friendly
The staff are so friendly, helpful and accommodating. Was totally put at ease especially given the amount of money that was being spent.
September 3, 2025
Reply from Sinclair Group - BYD Cardiff
Thank you Robyn, we are thrilled to hear how satisfied you were with our staff's level of service and attitude towards helping you. Our goal is always to make our customers feel comfortable and at ease, no matter how much they are spending. Thank you for choosing Sinclair BYD.
Kind regards,
Sinclair Group
I dealt with Alice who was fantastic…
I dealt with Alice who was fantastic throughout. Always kept in touch and made the initial sales process seamless. I hope this continues for after sales too.
September 3, 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for the wonderful review Daniel, It's our pleasure to have Alice on our team and we're thrilled she made your sales experience seamless. Wishing you many happy miles in your new BYD.
Kind regards,
Sinclair Group
Very Stress relieving experience
The guys down in BYD were very helpful and took a lot of stress away from me during the time of leasing a BYD Seal. The car I needed to sell was due to expire its MOT. But thankfully, Adam and Matthew at the store were happy to provide me with a Courtesy car during the waiting time for the lease car to arrive. I am very grateful.
Overall, the experience was terrific, I was and am very pleased.
August 28, 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for the wonderful review! We are so glad to hear that our team at BYD Cardiff were able to make your car leasing experience stress-free and convenient. We appreciate your business and hope to see you again in the future.
Kind regards,
Sinclair Group
Great customer service,always available…
Great customer service,always available to help. Service team was also very helpful with all my questions solved all my quires. Would highly recommend buying a car from Sinclair Cardiff.
August 28, 2025
Unprompted review
Reply from Sinclair Group - BYD Cardiff
Hi Kane,
Thank you for your kind words! We’re delighted to hear our team in Cardiff were able to help and answer all your questions. It’s great to know you had such a positive experience — we really appreciate your recommendation!
Kind regards,
Sinclair Group
BYD Seal U DMI purchase from Sinclair Group Cardiff
I recently purchased my BYD Seal U DMI from Sinclair BYD Cardiff and couldn’t be happier with the experience. The customer service was excellent from start to finish. Connor was exceptional – his communication throughout the process was clear, professional, and very helpful, making everything smooth and stress-free. The handover was also excellent, with everything explained thoroughly and in detail. I’m extremely pleased with my new car and the level of service I received. Highly recommend Sinclair BYD Cardiff!
August 14, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Deane,
Thank you for your fantastic feedback! We’re thrilled to hear that Connor and the team made your BYD Seal U DM-i purchase smooth and stress-free. It’s great to know the handover went so well and that you’re enjoying your new car. We really appreciate your recommendation!
Kind regards,
Sinclair Group
Poor service …
Had my car booked in for a service spoke to a someone on phone regarding a paint issue if it would be under warranty was told they could have a look
When I arrived to leave car for service was advised that there was nobody to look at warranty as they didn’t have facilitiy to have a look at paint work and to try Swansea
Wasted my my morning running round
I Used a local garage for service in the end half the price with genuine parts used
August 15, 2025
Unprompted review
Reply from Sinclair Group - BYD Cardiff
Hi Mandeep,
Thank you for your kind words! We’re delighted you had a positive experience.
Kind regards,
Sinclair Group
Why go anywhere else?
Knowledgeable and friendly staff, providing a great service (shout out to Alice).
A great range of truly beautiful, technically advanced, high quality vehicles.
The coffee wasn't bad, either 😉.
July 26, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Simon,
Thank you for your kind words - we’re delighted you enjoyed the experience (and the coffee!) and that Alice made such a positive impression.
Kind regards,
Sinclair Group
Reply from Sinclair Group - BYD Cardiff
Hi Julie,
Thank you for your kind words, we’re so pleased to hear Adam was such a help to you.
Kind regards,
Sinclair Group
I bought an A Class in early May
I bought an A Class in early May. It had a few thousand miles on the clock. I was the first private owner. Everything went wrong and in the first few weeks I returned 3 times with problems. Then my car was taken in for new electrics. Mercedes Cardiff still have it several months later, now July 22nd. Most of my emails go unanswered, except by the Sales Manager, who continues to apologise and ask me to be patient. I am on my 3rd loan car. I am appalled that this has happened.
It is now July 30th. No one has contacted me. My car is probably dumped in a corner of the work shop while Mercedes tries to forget this unfortunate experience
July 22, 2025
Unprompted review
Reply from Sinclair Group - BYD Cardiff
Hi Kay,
Thank you for your message. We're really sorry to hear about the issues you've experienced — that certainly sounds frustrating.
Just to clarify, this review has come through to Sinclair BYD, rather than our Mercedes-Benz team, so we’re unable to assist directly with your case. However, we’ve passed your comments on to the relevant team at Mercedes-Benz Cardiff, who we’re sure will be in touch to support you further.
We hope your concerns are resolved swiftly.
Kind regards,
Sinclair Group
BYD value for money
Purchasing this vehicle was an easy choice as it met all my requirements. The service was good and all my questions were answered clearly.
The first few days have justified the choice and I look forward to enjoying many more of pleasant motoring.
July 18, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Martin,
Thank you for your kind review. We're so pleased to hear that the vehicle ticks all the boxes and that your experience with us was a positive one. Wishing you many miles of enjoyable motoring!
Kind regards,
Sinclair Group
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