If anyone is considering buying a BYD, this place is a perfect choice. I bought my Seal U here and am highly impressed by the customer service standards. Carwyn was very polite and knowledgeable – he... See more
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Great service and fast turnaround getting my new car. There is nothing but good things to say about how helpful the staff and manager were!
Overall great service. The staff were very friendly and knowledgeable. Carwyn supported me through the buying process very well, I was given regular updates and I am very happy with my experience with... See more
Adam has been excellent. Honest and truthful regarding every query or question . Only down side was the fact we were promised a delivery date on car of 1 week but apparently this was a ghost car ? Do... See more
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Company details
About Sinclair Group - BYD Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, United Kingdom
- 029 2054 2424
4.7
Excellent
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb service and communication from…
Superb service and communication from Carwyn really pleased
September 17, 2026
Great service and fast turnaround…
Great service and fast turnaround getting my new car. There is nothing but good things to say about how helpful the staff and manager were!
September 23, 2026
Service from Connor was first class
Service from Connor was first class. Great communication, explanation of product and helpful on tips of moving over to a hybrid vehicle. Could not fault his service and representation of the brand.
September 13, 2026
BYD CARDIFF
Very busy dealership. Carwyn dealt with our purchase. He was great from start to finish. Very friendly and efficient. Really pleased with the whole process. Special shout out to Adam also.
September 9, 2026
Alice was very professional and patient…
Alice was very professional and patient taking her time to explain all the nuances of the BYD Seal U Dmi
September 7, 2026
Adam was really helpful
Adam was really helpful. Test drove 2 cars before making my mind up. Got me in a car before my PCP ended too. Great service
September 4, 2026
Great service
Overall great service. The staff were very friendly and knowledgeable. Carwyn supported me through the buying process very well, I was given regular updates and I am very happy with my experience with BYD Cardiff.
September 4, 2026
After choosing to buy an all electric we were in our own.
After choosing to buy an all electric car from these people was a pleasant experience to start.
In completion of the deal and walking out to our used EQB 250+.
A session on how the screen worked was more important than showing us how to actually plug up the car and charge it. Only 60% battery was on the car for our 1.15hr drive home.
So we were completely on our own from then on. Also we were told there was only one key but was reassured as it was a ex demo car the key was at the Bridgend garage. So another setback.
9 weeks we had to wait for he 2nd key to materialise after god knows how many inquiries from our part. Kaine who we purchased from never rang us once to see how we were getting in with the car and when we had to return to the garage to have to new key coded he never came to ask anything.
So from this experience we will not be returning to the Cardiff garage again.
Shocking experience.
June 17, 2026
Unprompted review
Great experience buying my BYD Seal U with Carwyn!
If anyone is considering buying a BYD, this place is a perfect choice. I bought my Seal U here and am highly impressed by the customer service standards. Carwyn was very polite and knowledgeable – he willingly and thoroughly answered every single question I had. I also highly appreciate that the test drive took place on the very first day of my visit. The vehicle delivery went without any surprises: the car was perfectly prepared, sparkling clean, fully charged, and exactly as described in the contract. Five stars!
August 12, 2026
Reply from Sinclair Group - BYD Cardiff
Hi Piotr, thank you for your fantastic five-star review! We’re delighted to hear that Carwyn provided such polite, knowledgeable and thorough service throughout your experience. It’s also wonderful to know that everything went smoothly, from your test drive on your first visit to collecting your perfectly prepared and fully charged BYD SEAL U. We’ll be sure to pass your kind comments on to Carwyn and the team. We hope you’re enjoying your new car!
Kind regards,
Sinclair Group
Good staff are everything!
Conner had the patience of a saint. He took us through the process of buying our beautiful ATTO 2 seamlessly, from showing us how to start the car in the first place and talked us through the whole process. Overall it was a very positive experience.
August 8, 2026
Reply from Sinclair Group - BYD Cardiff
Hi Raymond, thank you for your lovely review! We’re delighted to hear that Conner guided you patiently through the whole process and made buying your beautiful BYD ATTO 2 such a seamless and positive experience. We’ll be sure to pass your kind comments on to him. We hope you’re enjoying your new car!
Kind regards,
Sinclair Group
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind review, Martin.
We’re pleased to hear that your Sales Executive was helpful and provided you with such a positive experience throughout your purchase.
Thank you for taking the time to share your feedback with us. We hope you enjoy your new car and look forward to welcoming you again in the future.
Kind regards,
Sinclair Group.
The sales staff were very helpful
The sales staff were very helpful, and not at all pushy. They were very informative about the vehicle and spent time going through the functions. I have already recommended them to people who have seen the car.
July 31, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your fantastic review, JW.
We’re delighted to hear that the team provided such a helpful, informative and pressure-free experience. It’s great to know they took plenty of time to talk you through the vehicle and its features, making sure you felt confident with everything before driving away.
Your recommendation means a great deal to us, and we really appreciate you already spreading the word. We hope you continue to enjoy your new car!
Kind regards,
Sinclair Group.
Adam helped me order my car and with…
Adam helped me order my car and with any enquiries and advice I needed until the new car was handed over. Very helpful and friendly team
July 17, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your lovely review, Lydia.
We’re delighted to hear that Adam supported you throughout the entire journey, from ordering your new car through to the handover. It’s great to know he was always on hand to answer your questions and provide advice whenever you needed it.
We’ll be sure to pass your kind comments on to Adam and the wider team. We hope you enjoy every mile in your new car!
Kind regards,
Sinclair Group.
Great customer service from the sales…
Great customer service from the sales team of Matt, Carwyn and Adam. Very helpful and kept me updated along the way.
Thanks everyone
July 16, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your fantastic review, Alan.
We’re delighted to hear that Matt, Carwyn and Adam provided such great customer service throughout your experience. It’s wonderful to know the team were helpful and kept you well informed every step of the way.
We’ll be sure to pass your thanks and kind comments on to them all. Thank you for choosing us, and we hope you enjoy your new car!
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Cardiff
Thank you for your fantastic review, Mark.
We’re delighted to hear that you received excellent service and were extremely happy with your experience. Your feedback is greatly appreciated and will be shared with the team.
Thank you for choosing us, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Friendly staff with no hard sell!
July 11, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your lovely review, Gail.
We’re delighted to hear that you found the team friendly and enjoyed a relaxed, pressure-free experience with us. That’s exactly how we want buying a car to feel!
Thank you for taking the time to share your feedback, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Excellent Value
Quick delivery of the car, awesome pricing for the add-on services. Adam was super helpful and candid about suitable services given our requirements.
We also got a very good pricing which enabled us to upgrade from base model to top of the line.
June 18, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your fantastic review.
We’re delighted to hear that you were pleased with the quick delivery and the overall value of your purchase. It’s great to know that Adam provided helpful and honest advice, taking the time to understand your requirements and recommend the options that were right for you.
Even better that the deal enabled you to upgrade to the top-of-the-range model! We’ll be sure to pass your kind comments on to Adam, and we hope you enjoy every mile in your new car.
Kind regards,
Sinclair Group.
It was good service before sale.
October 2, 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for taking the time to leave us a 4-star review, Moh.
We’re pleased to hear that you received good service throughout the sales process. We really appreciate your feedback and are always looking for ways to make the overall customer experience even better.
Thank you for choosing us, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Carwyn was my sales guy but all of them…
Carwyn was my sales guy but all of them are a Really helpful team at Cardiff.
July 2, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your lovely review.
We’re delighted to hear that Carwyn looked after you so well and that you found the whole team in Cardiff helpful and supportive throughout your experience.
We’ll be sure to pass your kind comments on to Carwyn and the wider team. Thank you for choosing us, and we hope you enjoy your new car!
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Cardiff
Thank you for the kind words! We are thrilled to provide excellent service to our valued customers like you. Your satisfaction is our top priority and we look forward to serving you again in the future.
Kind regards,
Sinclair Group.
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