If anyone is considering buying a BYD, this place is a perfect choice. I bought my Seal U here and am highly impressed by the customer service standards. Carwyn was very polite and knowledgeable – he... See more
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See what reviewers are saying
Great service and fast turnaround getting my new car. There is nothing but good things to say about how helpful the staff and manager were!
Overall great service. The staff were very friendly and knowledgeable. Carwyn supported me through the buying process very well, I was given regular updates and I am very happy with my experience with... See more
Adam has been excellent. Honest and truthful regarding every query or question . Only down side was the fact we were promised a delivery date on car of 1 week but apparently this was a ghost car ? Do... See more
Company replied
Company details
About Sinclair Group - BYD Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, United Kingdom
- 029 2054 2424
4.7
Excellent
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, knowledgable staff, friendly, not pushy. Great service and would highly recommend.
June 21, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for sharing your positive experience with us! We pride ourselves on our knowledgeable and friendly staff, and we're so glad you enjoyed our service. It would mean a lot to us if you would recommend us to others!
Kind regards,
Sinclair Group.
I just wanted to say a huge thank you…
I just wanted to say a huge thank you And give a good review for Matt the general manager and Adam the assistant who processed our order today. It was a very tricky one and it meant that they would not get their commission, but this was not a problem for them and nothing was a problem. They completely supported customer service and the fact that I needed help and we are so delighted to place our order today with them for a MOTABILITY car for my daughter. She’s very excited to be having the sea lion five and can’t wait for it to arrive. Once again a huge thank you to this incredible team at BYD Cardiff.
June 25, 2026
Unprompted review
Reply from Sinclair Group - BYD Cardiff
Thank you for such a wonderful review, Andrew.
We’re delighted to hear that Matt and Adam went above and beyond to support you with your daughter’s Motability order. It’s fantastic to know that, despite it being a more complex process, their focus remained firmly on finding the right solution for you and delivering the level of customer service you deserved.
We’ll be sure to share your lovely comments with them both and the wider Sinclair BYD Cardiff team.
We hope your daughter absolutely loves her new SEALION 5 when it arrives – we’re sure collection day can’t come soon enough!
Kind regards,
Sinclair Group.
I dealt with Cas from the moment we…
I dealt with Cas from the moment we came into the BYD branch for the first time all the way until we collected our car. He was enthusiastic and knowledgeable and worked hard to ensure we got our car at the right price.
June 17, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your fantastic review, Pouyan.
We’re delighted to hear that Cas looked after you so well throughout the entire journey, from your first visit to Sinclair BYD right through to collecting your new car.
It’s great to know that his enthusiasm, knowledge and hard work helped make the experience such a positive one and ensured you got the right car at the right price.
We’ll be sure to pass your kind comments on to Cas. Thank you for choosing Sinclair BYD, and we hope you enjoy every mile in your new car!
Kind regards,
Sinclair Group.
Adam made the experience great
Adam made the experience great, very friendly, with a good knowledge of BYD cars. Offered a hot drink, and we were talked through the different cars. Decided to purchase and we were really happy with staff and service. Highly recommend
May 28, 2026
Reply from Sinclair Group - BYD Cardiff
Hi Sarah,
Thank you for your wonderful review and recommendation. We're delighted to hear that Adam made your experience such a positive one.
It's fantastic to know his friendly approach and knowledge of the BYD range helped you find the right car, and that you felt well looked after throughout your visit. We're so pleased you were happy with both the service you received and your purchase.
We'll be sure to pass your kind comments on to Adam, and we hope you enjoy every mile in your new BYD.
Kind regards,
Sinclair Group.
Vehicle Delivery Feedback
I had initially intended to leave a 5-star review; however, I would like to share some feedback regarding the vehicle delivery.
At the time of collection, it seems the inspection team did not carry out a fully thorough check. Around two hours after delivery, I noticed a small dent on the front left door.
Additionally, as this is a hybrid BYD vehicle with 230V AC generator functionality, I expected a compatible cable to be included in the supplied equipment. However, this cable was not provided.
I am not sure whether this item is part of the standard delivery package or was missed during handover.
The issue with the door has already been reported to the seller and is scheduled to be addressed.
June 17, 2026
Reply from Sinclair Group - BYD Cardiff
Hi Amirhesam,
Thank you for taking the time to share your feedback. We're pleased to hear your overall experience was positive, although we're sorry that the vehicle handover didn't quite meet your expectations.
We apologise that the dent on the front left door was not identified prior to collection. We're glad you've already been in touch with the team and that arrangements have been made to put this right.
Your feedback is invaluable as it helps us improve our delivery process for future customers. We hope, once these matters have been resolved, you'll be able to fully enjoy your new BYD.
Kind regards,
Sinclair Group.
Good customer service
Adam is an excellent salesperson. Able to answer all our questions. Not pushy but extremely helpful.
April 26, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind review, Ron.
We're delighted to hear that Adam provided such a positive experience. It's great to know that he was able to answer all of your questions and support you throughout the process with a helpful, knowledgeable, and no-pressure approach.
We'll be sure to pass your comments on to Adam, who will be pleased to receive your feedback. Thank you for choosing Sinclair, and we hope you enjoy your new vehicle.
Kind regards,
Sinclair Group.
The guys at BYD Sinclair Cardiff are…
The guys at BYD Sinclair Cardiff are really helpful and friendly. The service they offer is excellent, besides a really good informative handover of my new car, I was phoned two days later to make sure I was happy with it and if I had any questions. I cannot fault their customer service.
June 10, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your fantastic review, Linda.
We're delighted to hear that the team at BYD Cardiff provided such a positive experience. From the initial handover through to the follow-up call, it's great to know that our team made you feel supported and well informed throughout your journey with us.
Providing excellent customer service doesn't end when you drive away, so we're pleased that the follow-up contact was helpful and gave you the opportunity to ask any further questions about your new vehicle.
Thank you for your kind comments and for choosing BYD Cardiff. We hope you enjoy every mile in your new car.
Kind regards,
Sinclair Group.
Amazing staff and very friendly…
Amazing staff and very friendly explained everything and showed me what everything was used for.
May 31, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind review, Mrs Thomas.
We're delighted to hear that our team provided such a friendly and welcoming experience. It's great to know that everything was explained clearly and that you felt confident and informed when collecting your vehicle.
Thank you for choosing Sinclair. We hope you enjoy your new car and look forward to welcoming you again in the future.
Kind regards,
Sinclair Group.
Very easy to get a test drive
Very easy to get a test drive
Smooth car collection
Friendly staff especially Alice
May 23, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your fantastic review, Mohamed.
We’re delighted to hear that everything from arranging your test drive to collecting your new car was smooth and straightforward. It’s especially lovely to hear your kind comments about Alice and the friendly service she provided.
We’ll be sure to pass your feedback on to Alice and the team. Thank you for choosing us, and we hope you enjoy your new car!
Kind regards,
Sinclair Group.
Poor communication
Poor communication, none reply to emails or phone call from me after purchased car
May 8, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your feedback Michael.
We’re sorry to hear that communication following your purchase did not meet expectations. Providing timely and responsive support to our customers is extremely important to us, so it’s disappointing to hear you’ve experienced difficulty getting in touch with the team.
We appreciate you bringing this to our attention and will ensure your comments are shared internally and reviewed.
Kind regards, Sinclair Group.
Staff were perfect
Staff were perfect
The cars are fab
We bought a new car in 3 days outstanding
May 10, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your fantastic review, Bill.
We’re delighted to hear the team looked after you so well and that you found the whole experience quick and straightforward. Buying a new car within just a few days is brilliant to hear, and we’re so pleased you’re happy with both the service and the car itself.
Thank you again for your kind words and support. We hope you enjoy every mile in your new car.
Kind regards, Sinclair Group.
Adam has been excellent
Adam has been excellent. Honest and truthful regarding every query or question . Only down side was the fact we were promised a delivery date on car of 1 week but apparently this was a ghost car ? Don t make promises to vlients that can t be delivered as it made a difference to the overall experience of buying the car of choice
May 10, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for taking the time to leave us a review, Jamie.
We’re pleased to hear that Adam provided excellent service throughout your purchase and that you found him honest, helpful and transparent when answering your questions. We’ll be sure to share your kind comments with him.
We also appreciate your feedback regarding the delivery timescale. We understand how disappointing it can be when expectations around vehicle availability are not met, particularly when this influences your overall buying experience. Your comments are valuable and will be shared with the relevant teams as we continue to improve our communication and customer journey.
Thank you again for your feedback and for choosing us. We hope you enjoy your new car.
Kind regards,
Sinclair Group.
Very welcoming & helpful staff making…
Very welcoming & helpful staff making your purchase easier & enjoyable
May 1, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind review, Mushtaq.
We’re delighted to hear that you found the team welcoming and helpful throughout your purchase. Making the car-buying process as easy and enjoyable as possible is always our aim, so it’s wonderful to know that this was reflected in your experience.
We truly appreciate your feedback and thank you for choosing us. We hope you enjoy many happy miles in your new car.
Kind regards,
Sinclair Group.
Great experience all round
Adam made the experience very easy and smooth. He was very helpful & knowledgeable regarding the relevant information. Very happy with how everything went purchasing my new car.
Thanks
April 19, 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind words, Adam! We are thrilled to hear that you had a smooth and easy experience with us. Our team takes pride in providing excellent service and we are always happy to help. Congrats on your new car!
For the second time off buying a new…
For the second time off buying a new car from them again the service was brilliant again would recomend them
April 17, 2026
Reply from Sinclair Group - BYD Cardiff
Hi Joanne,
Thank you for your lovely review and for choosing us again for your new car.
We’re so pleased to hear that you had another brilliant experience with the team. It really means a lot to us that you came back a second time, and even more that we could deliver the same level of service.
We truly appreciate your recommendation and hope you’re enjoying your new car. If there’s anything you need, we’re always here to help.
Kind regards,
Sinclair Group.
Sales we’re professionals and clear
April 2, 2026
Reply from Sinclair Group - BYD Cardiff
Hi Kristian,
Thank you for your review.
We’re pleased to hear you found the sales team professional and clear throughout your experience, that’s exactly what we aim to deliver.
We appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Very helpful staff
March 31, 2026
Reply from Sinclair Group - BYD Cardiff
Hi,
Thank you for your 5-star review. We’re delighted to hear you found the team at Sinclair Group helpful, it’s exactly the level of service we aim to provide.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Sinclair Group.
Excellent customer service
Excellent customer service.
Connor was a pleasure to deal with and nothing was too much trouble for him.
He was so good I decided to buy another car from him for my son.
April 4, 2026
Reply from Sinclair Group - BYD Cardiff
Hi Michael,
Thank you for your fantastic review.
We’re delighted to hear that Connor provided such excellent service and made the whole experience so easy for you. It’s especially great to know his support gave you the confidence to return and purchase another car for your son, that really means a lot.
We truly appreciate your continued trust in us and hope you both enjoy your new cars. If there’s anything you need, we’re always here to help.
Kind regards,
Sinclair Group.
Patient and helpful sales team
Sales team are very patient and knowledgeable. Connor was available for questions but not at all pushy. The team have also contacted me since to check all is well with my vehicle and make themselves available should any queries arise on my part.
March 29, 2026
Reply from Sinclair Group - BYD Cardiff
Hi David,
Thank you for your great feedback. We’re delighted to hear that Connor and the team at Sinclair BYD Cardiff provided such patient, knowledgeable service and were there to support you without any pressure.
It’s fantastic to know the follow-up after your purchase has also been helpful. We really appreciate your comments and hope you continue to enjoy your new vehicle.
Kind regards,
Sinclair Group.
Great experience purchasing our vehicle…
Great experience purchasing our vehicle at BYD Sinclair Cardiff. Thank you Adam.
Would highly recommend…
March 22, 2026
Reply from Sinclair Group - BYD Cardiff
Hi Simon,
Thank you for your great feedback. We’re delighted to hear you had such a positive experience purchasing your vehicle at Sinclair BYD Cardiff, and that Adam looked after you so well.
We really appreciate your recommendation and hope you enjoy your new vehicle. We look forward to welcoming you back again in the future.
Kind regards,
Sinclair Group.
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