The sales staff were very helpful, and not at all pushy. They were very informative about the vehicle and spent time going through the functions. I have already recommended them to people who have s... See more
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Quick delivery of the car, awesome pricing for the add-on services. Adam was super helpful and candid about suitable services given our requirements. We also got a very good pricing which enabled us... See more
I just wanted to say a huge thank you And give a good review for Matt the general manager and Adam the assistant who processed our order today. It was a very tricky one and it meant that they would no... See more
I had initially intended to leave a 5-star review; however, I would like to share some feedback regarding the vehicle delivery. At the time of collection, it seems the inspection team did not car... See more
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Company details
About Sinclair Group - BYD Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, United Kingdom
- 029 2054 2424
4.7
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service and vehicle…
Excellent customer service and vehicle handover.
March 15, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Deb,
Thank you for your wonderful feedback. We're delighted to hear you had an excellent experience with both our customer service and vehicle handover.
Kind regards,
Sinclair Group
Reply from Sinclair Group - BYD Cardiff
Hi Dowdy,
Thanks for your feedback! We're glad Adam and Sam were so helpful throughout your experience.
Kind regards,
Sinclair Group
Great service at BYD SINCLAIR Garage.
Very good and efficient customer service.
Adam, Samantha and Andrew were great.solved every query about the BYD SEAL car promptly.
Really very happy.
January 19, 2025
Reply from Sinclair Group - BYD Cardiff
Hi Mr Kirmani,
Thank you for your kind feedback. We're pleased Adam, Samantha, and Andrew were able to promptly address all your queries and provide efficient service. Enjoy your BYD SEAL!
Kind regards,
Sinclair Group
Excellent service at Cardiff BYD
My husband and I visited the BYD Cardiff showroom in December to look at the BYD Excellence as I am interested in acquiring one. The young man who if I remember correctly was Adam, gave us first class service. He was polite, professional and knowledgeable about the car and was able to answer all our questions. He showed us many features of the car and what options I had for purchasing.
December 22, 2024
Unprompted review
Reply from Sinclair Group - BYD Cardiff
Hi Tanya,
Thank you for your kind words. We're thrilled Adam provided you and your husband with first-class, professional service and answered all your questions. We look forward to helping you with your BYD Excellence journey!
Kind regards,
Sinclair Group
Brilliant staff, brilliant car!
Not the smoothest process with ordering and recieving the car due to demand of the cars and the company themselves keeping up with it, however, Sam and Adam made the whole thing so much better! Always there when needed, and I finally have my perfect car and cannot thank them enough! Honestly, do not let the wait time put you off not only are the cars well worth it. Sam and Adam are just phenomenal! Going above and beyond always!
December 25, 2024
Reply from Sinclair Group - BYD Cardiff
Thank you for your feedback! We are glad that you are enjoying your New BYD and appreciate your patience during the purchase process. We're delighted to hear Our team, especially Sam and Adam went above and beyond for you. Thank you for choosing Sinclair BYD Cardiff and happy driving.
Kind regards,
Sinclair Group
Reply from Sinclair Group - BYD Cardiff
Thank you for the kind words Rebecca! It was a pleasure serving you, and we look forward to seeing you again soon.
Kind regards,
Sinclair Group
Sam at Sinclair was an absolute dream…
Sam at Sinclair was an absolute dream to deal with. We have never experienced the level of service she provided in any other time we have purchased a car. She goes above and beyond and we would not hesitate to buy another car with Sinclair if she was involved.
Any problems and she had the answers. She instilled a great deal of confidence in buying a new BYD car.
November 16, 2024
Reply from Sinclair Group - BYD Cardiff
Thank you so much for your kind words Martin, We are thrilled to hear that you had such a positive experience with Sam. We pride ourselves on providing exceptional service and it's wonderful to hear that she went above and beyond for you. We look forward to serving you again in the future!
Kind regards,
Sinclair Group
Excellent service provided by sales…
Excellent service provided by sales team of Cardiff
November 2, 2024
Reply from Sinclair Group - BYD Cardiff
Thank you for the fantastic feedback Dr Ramnani! We look forward to serving you again in the future.
Kind regards,
Sinclair Group
Harry and Joshua were excellent
Harry and Joshua were excellent all the people at Mercedes Cardiff were very helpful I would certainly purchase another car from you much better than my last experience of buying a new Mercedes =Benz worth travelling 160 miles to buy
October 21, 2024
Reply from Sinclair Group - BYD Cardiff
Hi Carl, we are thrilled to have exceeded your expectations at Mercedes-Benz of Cardiff! Our team, is always dedicated to providing exceptional service and we're pleased Harry and Joshua made your car-buying experience a positive one. We appreciate your trust and look forward to serving you again in the future. Safe travels!
Kind regards,
Sinclair Group
Outstanding
The staff were fantastic. Their knowledge and professionalism is outstanding and they went over and above to make our experience a special one
September 26, 2024
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind words Marian. We are thrilled to hear that our staff exceeded your expectations and made your experience special.. We hope to see you again soon!
Kind regards,
Sinclair Group
Customer service what a joke
I recently purchased a BYD Atto 3 from the Cardiff dealership. While the sales pitch was impressive, highlighting the vehicle's numerous features, I encountered several discrepancies upon receiving the vehicle. Despite promptly reporting the issues within the first week, it took approximately three weeks for the dealership to acknowledge my concerns.
Subsequently, a diagnostic inspection was conducted, but the dealership asserted that no faults were found and the brochure's specifications were accurate.
Upon further inquiry, all communication from the dealership ceased.
Based on my experience, I advise caution when considering Sinclair as a potential dealership unless prepared for potential challenges and disputes.
August 9, 2024
Unprompted review
Reply from Sinclair Group - BYD Cardiff
Thank you for taking the time to share your feedback, We’re sorry to hear that your experience did not meet expectations and appreciate you bringing this to our attention. We take all customer concerns seriously and would like the opportunity to look into this further. Please contact our Customer Relations team at 029 2054 2424, quoting your vehicle registration or sales reference, so that we can review the matter in detail.
Kind regards,
Sinclair Group.
Excellent service at BYD Cardiff
From the moment that we enquired about a test drive, we received excellent customer service. When we arrived Sam was extremely helpful and knowledgeable, answering all the questions that we had. It was useffuk to be able to have a slightly longer tet drive than other garages had offered. Highly recommend, we also loved the car.
September 7, 2024
Unprompted review
Reply from Sinclair Group - BYD Cardiff
Hi Milly, thank you for your kind words and recommendation! Our main goal is to provide exceptional customer service and we're thrilled to hear that you had a positive experience with our team. We're happy to have helped you find the perfect car and we look forward to serving you again in the future.
Kind regards,
Sinclair Group.
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